Technical Operations Trainer - Technology Support

Who we are:

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be. 

The Technical Operations Trainer is responsible for developing, managing, and delivering comprehensive training programs that support the operations, maintenance, safety, and administrative processes of QTS regional data center facilities and it’s operations. By blending hands-on technical instruction with program management you will ensure Technology Operations team members are consistently trained, competent, and compliant, enabling safe, reliable, and efficient data center operations.

The Impact You Will Have:

This role plays a key part in ensuring our Technology Operations teams within the data center facilities we manage, are well trained, up to date with procedures, and positioned with success through the use of knowledge and education. With your primary focuses on delivering onboarding and technical skills training for Technology Operations employees, the Technical Operations Traner will also spend a significant portion of non-facilitation time dedicated to curriculum improvement, content development, and learning program enhancement initiatives.

What You Will Do:

• Facilitate instructor-led, virtual, and hands-on training programs that support Technical Operations onboarding, employee development, and operational readiness. These training programs cover operational processes, customer support practices, tools, technologies, and standard operating procedures.
• Provide coaching, mentoring, and performance feedback to learners throughout onboarding and development programs.
• Support new hire onboarding through classroom instruction, guided discussions, practical exercises, demonstrations, and job-shadowing activities.
• Create an engaging learning environment that encourages participation, knowledge retention, and continuous learning.
• Assist with the creation, maintenance, and improvement of training materials, job aids, presentations, learning plans, and knowledge resources by working with subject matter experts, senior trainers, and managers.
• Translate technical concepts into learner-friendly content that supports employees with varying levels of experience and technical knowledge.
• Support the administration and maintenance of learning content within approved learning management systems and collaboration platforms.
• Help identify learning gaps and recommend supplemental training, coaching opportunities, or learning resources.
• Partner with operational leaders to ensure training activities align with departmental procedures and business needs.
• Maintain accurate training records, attendance documentation, completion tracking, and certification status information.
• Schedule training sessions, coordinate logistics, and communicate training requirements to learners and leaders.
• Support audits and documentation reviews by ensuring training records remain organized and current.
• Collect learner feedback and assist with evaluating training effectiveness.
• Recommend updates to training materials, onboarding processes, and learning resources based on operational changes and learner needs.
• Remain current on Technology Operations and Learning and Development processes, technologies, systems, and organizational standards.
• Travel up to 25% of the time to support regional training activities and onboarding programs.

What You Will Need To Be Successful:

• Three or more years of experience in Technology Operations, Operations Support, Data Center Operations, IT Operations, Facilities Operations, or a related technical environment.
• One year of experience delivering training, coaching, mentoring, onboarding, or facilitating knowledge transfer within a professional environment.
• Demonstrated ability to communicate technical concepts clearly to diverse audiences.
• Experience using Microsoft Office applications, collaboration tools, and business systems.
• Ability to organize multiple priorities while supporting learners, stakeholders, and training schedules.
• Experience supporting onboarding or employee development programs.
• Experience in data center operations, technical support, network operations, or other critical-environment industries is preferred.
• Experience working with Learning Management Systems (LMS), Workday Learning, Articulate, or similar learning technologies is preferred.
• Associate or bachelor’s degree in information technology, Engineering, Education, Business Operations, or a related field, or equivalent working experience is preferred.
• Professional certifications related to training, technical operations, customer service, IT industry or instructional delivery is preferred.

Skills To Get You There

• Strong facilitation and presentation skills.
• Ability to learn and explain technical processes, systems, and operational procedures.
• Strong customer service mindset with a focus on learner success and continuous improvement.
• Demonstrated leadership presence and the ability to mentor, coach, and develop others.
• Strong commitment to safety, operational excellence, and continuous learning.

TOTAL REWARDS

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This position is Bonus eligible.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

• Roth and Traditional 401(k) matching contributions with immediate vesting
• Every employee is bonus or commission eligible
• Generous PTO, Paid Volunteer Days Plus Floating Holidays
• Stock Purchase Plan (SPP)
• 11 paid Holidays Annually/Holiday compensation when worked
• Pet and Legal Insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• Parental Leave
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Scholarship for Employee Dependents
• QTS Crisis Fund
• Wellness Program
• Tuition Reimbursement Program

QTS is an Equal Opportunity Employer. Learn more: Equal Opportunity Employer/Veterans/Disabled

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.