Flier Experience Associate

Company Overview

BLADE is a rapidly growing global air mobility platform utilizing a technology-powered, asset light model with unrivaled brand recognition. Blade is focused on efforts to assist the aviation industry in order to accelerate its transition from conventional aircrafts to quieter, cleaner eVTOL (Electric Vertical Take-off and Landing) Aircrafts, expand new air mobility routes, grow our network of captive passenger infrastructure, and continue to develop our consumer-to-cockpit technology stacks.

Job Overview

We are seeking a dynamic and service-oriented Flier Experience Associate to join the BLADE team. In this guest-facing role, you will be the face of the brand, delivering exceptional hospitality and seamless service throughout every step of the flier journey. From greeting guests and managing check-ins to coordinating ground transportation and anticipating individual preferences, this role is key to creating a premium, personalized travel experience. The ideal candidate thrives in a fast-paced environment, exudes professionalism and warmth, and is passionate about delivering best-in-class service with meticulous attention to detail.

This is a full-time position.

Availability:

32-40/hr a week. The shifts will be on rotation with the days/hours vary from 6:00am - 11:00pm (Monday - Sunday).

Responsibilities

• Acting as an ambassador of the brand by providing guests any reservation updates, pertinent information, lists of BLADE amenities, ground transport recommendations, etc. as needed
• Confirming all necessary information (using electronic tablets) such as passenger lists, flight status, as well as any other item that may support efficient and timely check-in processes
• Offering and serving refreshments to passengers and maintaining the cleanliness of the lounge
• Managing inventory orders and ensuring that the lounge is appropriately stocked
• Ensuring that any guest preferences are recorded on the passenger profile and are well introduced to the appropriate departments for follow-up
• Directing or escorting guests to their aircraft or ground transportation and providing help with luggage
• Quick adeptness to lounge operations, service and experience to be able to work in different lounges through the Manhattan area as necessary exemplifying BLADE Flier Experience standards
• Respond promptly and tactfully to any guest request or complaint that may arise
• Make sure that any irregularities and discrepancies are recorded on the departmental Slack channel and brought to the attention of the appropriate team leader
• Keeping all Flier, guest and company data confidential and exhibit high levels of discretion
• Organizing and maintaining the front desk/counter, ensuring that all materials and supplies are readily available and accessible to expedite smooth travel in/out procedures
• Familiarizing with all BLADE services, to be able to address, assist and actively upsell to guests
• Maintaining excellent relationships within the Flier Experience Department and familiarizing oneself with the operations and priorities of all other departments
• May be required to assist with the opening, closing, and securing of helicopter doors and passenger compartments in accordance with established safety procedures and operator guidelines
• Prioritizing safety in everything you do and reporting all incidents immediately to senior management
• Arrange ground transportation for passengers for upcoming flights and ensure the car is waiting/staged for them when they land

Required

• 2+ years of experience in a customer service role
• Must be over 18 years old, able to commute via mass transit or have your own transportation, and a valid driver’s license
• Ability to work a flexible schedule, including Saturday & Sunday evenings and holidays,according to demand, weather, and any additional department needs
• Possesses great communication skills, ability to present and speak with confidence and attention to detail
• Ability to perform with grace under pressure
• Regularly required to stoop, kneel, bend, crouch. Must be able to stand for extended periods of time and to lift up to 50lbs as required
• Ability to always maintain a clean and professional appearance as per BLADE company policies
• Ability to be sensitive to cultural nuances

Desired

• Prior experience in a luxury environment is a huge plus
• Prior experience at a front desk at a hotel, restaurant, spa/fitness center highly preferred

EEO

You will receive a base salary at the rate of $20-$30/hr, less all applicable deductions and withholdings. Such salary will be paid in accordance with the Company’s regular payroll practice.

Classification: As a non-exempt employee, you will be eligible for overtime as per state guidelines.

BLADE is an equal opportunity employer.