Full-Time

Content Strategist

Updated on 1/15/2025

Zowie

Zowie

51-200 employees

AI customer service platform for ecommerce

Consumer Software
Enterprise Software
AI & Machine Learning

Senior

Remote in USA

Remote position specific to New York.

Category
Content Strategy
Content & Writing
Copywriting
Required Skills
Data Analysis
Requirements
  • 5+ years of B2B SaaS content marketing experience: Demonstrated success in creating strategies that drive measurable growth.
  • Conversion-Focused Writing: A strong track record of producing content designed to engage prospects at every stage of the funnel—awareness, consideration, and decision—and to convert readers into qualified leads.
  • Strategic Distribution & Promotion Skills: An understanding of how to effectively distribute content across multiple channels (website, email, social media, events, etc.) to maximize reach and impact.
  • Data-Driven Mindset: Ability to research, analyze performance metrics, and apply insights to continuously refine content strategy for improved conversion rates and ROI.
  • Storytelling & Quality Standards: Strong writing and editing skills, with an eye for what makes content truly stand out in terms of clarity, voice, and value.
  • Curiosity & Innovation: A willingness to seek out new ideas, trends, and tactics—and the courage to test and implement them.
  • Versatile Content Planning Experience: Proven ability to develop cohesive editorial calendars, and produce a variety of content types (blog posts, whitepapers, webinars, videos, etc.) aligned with funnel stages.
  • Project Management & Collaboration: Excellent communication and coordination skills to work effectively across teams (Product, Marketing, Sales, etc.) and manage content releases on time and on budget.
Responsibilities
  • Create and drive a comprehensive, industry-shaping content strategy across multiple channels and formats.
  • Be the head writer for the most critical pieces of content while dedicating the rest of your time to research, planning, and creating briefs for other creators.
  • Monitor and analyze content performance, looking at metrics and feedback to keep on improving what we create.
  • Manage the content calendar and oversee materials distribution across the go-to-market teams to engage the audience effectively.
  • Work cross-functionally with Sales, Customer Success, and Product teams to generate ideas and deliver great results together.
Desired Qualifications
  • A portfolio that includes different content pieces, with links or files to various work samples created over time.

Zowie provides an AI-powered customer service platform tailored for the ecommerce industry. The platform enables businesses to respond quickly and accurately to customer inquiries, improving the customer experience. Zowie's tools allow support teams to efficiently manage common issues like returns and shipping delays with just one click, simplifying the resolution process. Additionally, it offers a comprehensive view of customers, which helps in personalizing interactions and fostering long-term relationships. Operating on a subscription-based SaaS model, Zowie serves a diverse clientele, from small online shops to large ecommerce brands, aiming to enhance customer satisfaction, save costs, and boost revenue through effective customer support.

Company Stage

Series A

Total Funding

$19.6M

Headquarters

San Francisco, California

Founded

2019

Growth & Insights
Headcount

6 month growth

3%

1 year growth

0%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Zowie's new X2 generative AI enhances its chatbot capabilities.
  • Recognition as best customer success software boosts Zowie's market credibility.
  • The conversational AI market is projected to grow significantly by 2030.

What critics are saying

  • Competition from tech giants like IBM and Google threatens Zowie's market share.
  • Data privacy regulations may impact Zowie's personalized customer interactions.
  • Reliance on venture capital funding pressures Zowie for rapid growth.

What makes Zowie unique

  • Zowie offers AI-powered customer service tailored for the ecommerce sector.
  • The platform provides a 360-degree customer view for personalized interactions.
  • Zowie's SaaS model allows scalable and efficient customer support solutions.

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Benefits

Remote Work Options