Full-Time

Content Strategist

Confirmed live in the last 24 hours

Zowie

Zowie

51-200 employees

AI customer service platform for ecommerce

No salary listed

Junior, Mid

New York, NY, USA

Candidates must be in Eastern or Central Time in North America.

Category
Content Strategy
Content & Writing
Required Skills
Marketing
Requirements
  • Thoughtful & Analytical — able to precisely identify and define the personas that matter most across our demand generation efforts.
  • Curious & Business-Oriented — eager to understand what drives our audiences, what they care about, and why it matters in their world.
  • Creative & Message-Driven — skilled at crafting narratives and messages that resonate deeply at every stage of the marketing and sales funnel.
  • Organized & AI-Proficient — capable of orchestrating both human and AI resources to scale high-quality content production.
  • Discerning & Quality-Obsessed — a natural editor with a sharp eye for detail and the instincts to set the standard for taste, tone, and quality across all content.
Desired Qualifications
  • Conversion-Focused Creativity: Track record of producing content designed to engage prospects at every stage of the funnel—awareness, consideration, and decision—and to convert audiences into qualified leads.
  • Storytelling & Quality Standards: Great eye for what makes content truly stand out in terms of clarity, voice, and value.
  • Data-Driven Mindset: Ability to research, analyze performance metrics, and apply insights to continuously refine content strategy for improved conversion rates and ROI.
  • Project Management & Collaboration: Excellent communication and coordination skills to work effectively across teams (Product, Marketing, Sales, etc.) and manage content releases on time and on budget.
  • Curiosity & Innovation: Willingness to seek out new ideas, trends, and tactics—and the courage to test and implement them.

Zowie provides an AI-powered customer service platform tailored for the ecommerce industry. Its tools enable businesses to respond quickly and accurately to customer inquiries, improving the overall shopping experience. The platform allows support teams to efficiently address common issues like returns and shipping delays with just one click, simplifying the resolution process. Zowie also offers a comprehensive view of customers, which helps in creating personalized interactions and fostering long-term relationships. Operating on a subscription-based SaaS model, Zowie serves a diverse clientele, from small online shops to large ecommerce brands, aiming to help them reduce costs, boost revenue, and enhance customer satisfaction through effective support solutions.

Company Size

51-200

Company Stage

Series A

Total Funding

$20.2M

Headquarters

San Francisco, California

Founded

2019

Simplify Jobs

Simplify's Take

What believers are saying

  • Zowie's new X2 generative AI enhances its chatbot capabilities.
  • Recognition as best customer success software boosts Zowie's market credibility.
  • The conversational AI market is projected to grow significantly by 2030.

What critics are saying

  • Competition from tech giants like IBM and Google threatens Zowie's market share.
  • Data privacy regulations may impact Zowie's personalized customer interactions.
  • Reliance on venture capital funding pressures Zowie for rapid growth.

What makes Zowie unique

  • Zowie offers AI-powered customer service tailored for the ecommerce sector.
  • The platform provides a 360-degree customer view for personalized interactions.
  • Zowie's SaaS model allows scalable and efficient customer support solutions.

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Benefits

Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

13%

1 year growth

9%

2 year growth

8%
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