CapitaLand

Real estate development and asset management

Global Franchise and Strategy Planning Intern

Business OperationsConfirmed live in the last 24 hours

Internship · Winter 2027, Summer 2027SingaporeNo salary listedIn-person

About the Job

Requirements

Currently pursuing a degree in Information Technology, Computer Engineering, Computer Science, Business, Business Analytics, Real Estate, or Hospitality.
Proficient in Microsoft Office Suite, including Word, PowerPoint, and Excel.
Able to multitask and deliver work on time and accurately.
Detail-oriented and meticulous, with strong written and verbal communication skills.

Responsibilities

Continuously develop the franchise toolkit.
Follow up with functional departments and integrate their toolkits to ensure they are seamless and tailored to franchisees.
Curate and organise content for China and global audiences to optimise user experience, and develop new sites for new brands.
Maintain and update the Franchise Portal site.
Ensure resources from functional departments in the portal, such as franchise manuals and user guides, are up to date.
Maintain user lists and user access controls.
Monitor portal user feedback and implement initiatives to improve user experience and navigation.
Assist in driving the AI chatbot project on the portal, including testing and providing feedback and direction.
Communicate and test-bed new initiatives with global country teams, especially in China and Europe.
Curate and prepare content for franchisees in the learning management system.
Assist in implementing the new franchise audit and audit system globally, and track audit results and follow-ups.
Prepare systems and templates for regular review of franchisee performance.
Research competitor franchise offerings, market practices, and trends.

Desired Qualifications

An IT background or tech-savvy profile is preferred.

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 270 cities in over 45 countries.

Job Description

Job Responsibilities:

Continuous development of the Franchise toolkit

Following up with and integrating the toolkits from various functional departments to ensure that they are seamless and tailored to franchisees.

For China and Global, curation and content organisation to optimise user experience, development of new sites for new brands.

Maintenance and update of the Franchise Portal site

Ensuring the resources from functional departments in the portal, such as franchise manuals and user guides, are up to date.

Maintaining list of users and user access controls.

Monitoring user feedback on the portal and implementing initiatives to improve user experience and navigation.

Assist in driving AI Chatbot project on portal including doing testing and providing feedback and direction for the project.

Communication and implementation/ test bedding of new initiatives with global country teams, especially China and Europe.

Curation and preparation of content for franchisees in the learning management system.

Assist in implementation of new franchise audit and audit system globally and tracking audit results and follow ups.

Prepare system/template for regular review of franchisee performance.

Research on competitor franchise offerings, market practices and trends.

Job Requirements:

Currently pursuing a degree in IT, Computer Engineering, Computer Science, Business, Business Analytics, Real Estate, or Hospitality.

Proficient in Microsoft Office Suite (Word, PowerPoint, Excel).

Able to multi-task and deliver work on time and accurately.

Detail-oriented and meticulous individual with strong written and verbal communications skills.

IT background/ tech-savvy preferred.

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.

About the Company

CapitaLand

Real estate development and asset management

CapitaLand is a large, diversified real estate group based in Singapore that manages real assets and develops property across 277 cities in 45 countries. It uses an integrated suite of asset management, development, and operating capabilities to plan, execute, and manage real estate projects, aligning asset management with development and on-site operations to improve performance and returns. It differentiates itself with a global footprint and an integrated platform that links its listed investment arm, CapitaLand Investment, with its private development arm, CapitaLand Development, enabling coordinated strategies across the asset lifecycle, all underpinned by sustainability. Its goal is to deliver long-term economic value to stakeholders while contributing to environmental and social well-being in the communities where it operates.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Singapore, Singapore
Founded: 2000

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