Accor

Global hotel management, franchising, loyalty programs

Multi-skilled Receptionist

Hotel Guest ServicesPosted on Nov 11

Full-timeBarcelona, SpainNo salary listedIn-person

About the Job

Requirements

Previous customer-service experience is beneficial but not essential.
Customer-service orientation and communication skills are needed.
The candidate should be responsible, able to solve problems, polite, autonomous while able to work in a team, tolerant, and resilient to stress.
Creativity is needed to help create personalized guest experiences.

Responsibilities

Check guests in and out, manage reservations, and provide customer service.
Perform the night audit and control daily billing.
Provide exceptional service in guest interactions and resolve situations by offering solutions that meet guests’ needs.
Communicate the hotel’s storytelling, seek sales opportunities, and provide guests with a personalized experience.
Work rotating shifts from Monday to Sunday, with two days off per week; shifts include morning, afternoon, night, and breakfast.

Desired Qualifications

Knowledge of additional languages is valued.

Descripción del empleo

Cómo será tu día:

Realizarás el check in/check out de los clientes, gestionarás las reservas, ofrecerás atención al cliente. Los imprescindibles de cualquier recepción!

Realizarás la auditoría nocturna y el control de la facturación diaria, por lo que debes ser organizado y responsable.

Ofrecerás un servicio excepcional en cada encuentro con el cliente y afrontarás las situaciones relativas al trato con este, ofreciéndole soluciones que satisfagan sus necesidades.

Comunicarás el storytelling del hotel con orgullo, buscando oportunidades de venta y ofreciendo una experiencia personalizada al cliente.

Tendrás turnos rotativos de lunes a domingo con descanso de 2 días semanales.

Entre los turnos distinguimos: Mañana,Tarde, Noche y Desayuno.

Requisitos

Cómo nos gustaría que seas:

Una personalidad enfocada en el servicio al cliente es esencial y tener experiencia previa en este terreno sería estupendo ¡aunque no imprescindible!

Dotes comunicativas. Se valorarán otros idiomas.

Necesitamos que seas responsable, capaz de resolver problemas, educado y con buenas dotes de comunicación.

Autónom@ pero capaz de trabajar en equipo.

Tolerante, resistente al estrés.

Creativ@, nos gusta crear experiencias personalizadas para nuestros clientes y te necesitamos..

Información adicional

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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