Customer Solutions Specialist
Posted on 3/22/2024
INACTIVE
 impact.com

1,001-5,000 employees

Partnership management platform for business optimization
Company Overview
Impact.com stands out as a leading partnership management platform, offering a comprehensive solution for businesses to manage and optimize a diverse range of partnerships, from traditional affiliates to influencers and B2B collaborations. Their platform is trusted by global enterprise brands such as Walmart, Uber, and L’Oreal, demonstrating their industry leadership and competitive advantage. The company's commitment to technical innovation is evident in their full-stack technology solution, which provides publishers with advanced tools to stay competitive in a rapidly evolving ecosystem, and their creator solution, which facilitates the discovery of brand-aligned influencers and creators, thereby driving efficient revenue growth.
Consumer Goods
Data & Analytics

Company Stage

Series A

Total Funding

$362.5M

Founded

2008

Headquarters

Santa Barbara, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

6%

2 year growth

6%
Locations
Seattle, WA, USA • Santa Barbara, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
IT & Security
IT Support
Requirements
  • 3+ years of experience in Customer Technical Support, Global Support, SaaS Product based business, Marketing exposure or experience, Technical or Analytical Campaign Manager, Affiliate/Partnership Marketing experience, Front-end development, Familiarity with concepts like APIs, FTPs
  • Professional interpersonal skills, excellent written and verbal communication
  • Ability to handle conflicting priorities and triage accordingly
  • Strong ability to troubleshoot and debug customer support issues
  • Detail-oriented, able to effectively prioritize tasks and solid time management
  • Initiative and flexibility
  • Enthusiastic team player
  • On-call support availability
  • Ability to own and drive cross-departmental projects
Responsibilities
  • Provide enterprise-level Product Support to customers and Partners, covering chat and ticketing
  • Manage support cases and contribute to internal and external knowledge base support documentation
  • Troubleshoot and resolve customer and system issues
  • Collaborate with internal teams for issue resolution
  • Drive operational efficiencies and alignment with internal teams
  • Partner with project stakeholders and mentor the broader team
  • Provide weekend and holiday coverage as needed