NetApp

Optimizes cloud infrastructure costs on AWS

Technical Support Engineer

Customer SupportPosted on Nov 11

Full-timeDalian, Liaoning, ChinaNo salary listedIn-person

About the Job

Requirements

At least 1 year of experience in UNIX, Windows, virtualization, networking administration, or technical support.
Have a basic understanding of NFS, CIFS, SAN, RAID, TCP/IP, and networking.
Understand NetApp storage-system operating systems such as Data ONTAP or E-Series Operating System (EOS).
Understand NetApp solutions developed around applications involving E-Series and/or FAS storage systems.
Be able to use logs and support tools, including perfstat, packet traces, and ASUP logs, to analyze system issues.
Have interpersonal communication and customer service skills to work successfully with customers in high-stress or ambiguous situations.
Have the aptitude to learn new technologies and understand how to use them in a customer-facing environment.
Be able to follow standard engineering principles and practices.
Be able to approach problem solving creatively.
Accept rotating shifts, after-hours on-call standby, or shift changes based on work requirements.
Be fluent verbally and in writing in Chinese and Japanese, and be able to read and write in English.
Have a Bachelor of Science degree in Computer Science, Electrical Engineering, or a related field, or equivalent work experience.

Responsibilities

Provide technical support to customers, customer support personnel, and field support staff.
Diagnose, troubleshoot, repair, and debug NetApp products.
Address support incidents involving hardware or software issues with NetApp storage systems and solutions, as well as multi-system, multi-vendor, and multi-network interoperability issues.

Desired Qualifications

Experience using or developing AI-powered applications or tools.

Job Summary

As a Technical Support Engineer, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues.

To be successful in this role you, must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who embraces challenges.

Job Requirements

1-3 years of experience in UNIX, Windows, Virtualization Networking administration or technical support is required, experience on utilizing or developing AI powered applications or tools will be a plus
Basic understanding of the protocols and applications: NFS, CIFS, SAN, RAID and TCPIP and Networking
NetApp Storage System operating systems such as Data ONTAP or E-Series Operating System EOS
NetApp solutions developed around specific applications involving E-Series and/or FAS storage systems
The usage of tools logs and support tools needed to analyze system issues such as perfstat packet traces ASUP logs etc
Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations
Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment
Ability to follow standard engineering principles and practices
Creative approach to problem solving
Accept rotation shift or on-call standby during afterhours, or shift change based on requirement of the work.
Fluent verbal and written in Bilingual language - Chinese + Japanese, Read/write in English

Education

A Bachelor of Science Degree in Computer Science Electrical Engineering or related field or equivalent work experience

About the Company

NetApp

Optimizes cloud infrastructure costs on AWS

Spot.io, part of NetApp, helps businesses manage cloud costs and infrastructure on AWS. It uses software that analyzes cloud usage and automates management to lower compute expenses, especially through AWS EC2 spot instances, which offer spare capacity at reduced prices. The product provides deep visibility into cloud spending, an AWS cost optimization calculator for estimating potential savings, and a free action plan tailored to each customer. Revenue comes from selling software licenses and consulting services. Target customers include enterprises using containers and orchestration tools like Kubernetes, EKS, ECS, KOPS, Docker Swarm, and OpenShift. The company aims to reduce cloud compute costs for customers while simplifying cloud operations and improving efficiency.

Company size: 51-200
Company stage: Acquired
Total funding: $53.2M
Headquarters: Tel Aviv-Yafo, Israel
Founded: 2015

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