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StepStone Hospitality

Manages hotels and restaurants for property owners

Job Not Found

Full-TimeUpdated on 10/22/2026
No salary listed
Mid
Charlotte, NC, USA
In Person
Sales & Account ManagementAccount Executive

About the job

Requirements
  • Comprehensive knowledge of market position, banquet and food and beverage revenues, pricing and rate structures, sales strategies, yield management, booking trends, and future hotel planning.
  • Be fully knowledgeable of competitive markets outside the area.
  • Be fully knowledgeable of the capabilities and limitations of the hotel and departments that may impact sales strategies.
  • Ability to accurately use various office and sales software.
Responsibilities
  • Work closely with clients to develop all details of banquet functions.
  • Follow sales policies and procedures as developed in the annual marketing plan.
  • Make personal sales calls.
  • Conduct site tours for potential clients.
  • Maintain professionalism in problem situations.
  • Maintain detailed records of discussions with guests, including meeting setups, food and beverage, and related details.
  • Upsell to improve revenue generation on property.
  • Attend trade shows, industry events, and local events that create networking opportunities.
  • Develop creative marketing techniques.
  • Achieve and exceed individual and team annual goals established by the annual marketing plan.
  • Maintain knowledge of the role of rooms merchandising in overall revenue and periodically evaluate, assess, and revise the program parameters.
  • Achieve budgeted revenues and expenses and maximize profitability related to the sales department.
  • Maintain correct procedures for credit control, financial transactions, and security of financial assets.
  • Respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.

About the company

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StepStone Hospitality

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Website

StepStone Hospitality manages full-service and select-service hotels and restaurants for private and institutional owners. It takes on independent hotels as well as properties affiliated with major hotel brands, and the company works across hotels, resorts, and destination dining in U.S. hotel markets. Its operating business includes property management, food-and-beverage development, and asset management. StepStone also advises on rebranding and oversees hotel renovation or development projects, linking guest-facing operations with property investment priorities. Founded in 2009, StepStone Hospitality is headquartered in Providence, Rhode Island.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Providence, RI

Founded

2009

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