CWD designs, markets & sells the highest performing consumer electronics that are smart, simple, and stylish. From high fidelity turntables to wireless video connectivity systems, we create innovative products that empower people. Our success is measured in our customer satisfaction ratings and dedicated following. We have been in business since 1961 and our creations can be found in millions of homes. Together in teams, as a company, as a community, we are committed to Creating What’s Different!

CWD is looking for a Customer Support & Sales Representative to join our exceptionally talented and collaborative team! This posting reflects a new position within our Niagara Falls location. Reporting to the Support Team Leader, the successful candidate will be responsible for handling sales calls and leads, working with bulk customers, and providing pre/post-sale support.

If you are someone that likes a challenge and are continuously striving for excellence, then this is the perfect opportunity for you!

This is a full-time permanent role working 40 hours a week on-site. Our hours of operation are 8:15am to 5:00pm Monday to Friday with occasional holidays and overtime work required.

Key Responsibilities:

Handle sales calls and follow-up on leads
Work with bulk customers to increase sales
Provide exceptional customer support via phone, email, and live chat
Provide pre/post-sale customer support
Improve customer reviews through feedback and engagement
Develop and maintain relationships with key accounts
Resolve customer issues and ensure high levels of satisfaction
Participate in team meetings and share insights for process improvement
Implement strategies to enhance the overall customer experience
Monitor customer feedback and identify areas for improvement
Undertake related duties as assigned to achieve the objectives and company goals

Qualifications:

A college diploma or certification in a related program considered an asset (Ex. Administrative Assistant, Sales, Call Center/Customer Service Skills Certification)
1-2 years' experience in a sales and customer support role
Experience using Microsoft Office
Strong sense of empathy and understanding of customer needs
Excellent organization and time management skills
Highly motivated self-starter within a team environment
Detail oriented problem solver
Strong communication and interpersonal skills
Ability to work in a fast-paced ever-changing environment

You Will Stand Out If:

You have experience using NetSuite, Salesforce, or Seller Central
You have experience working in an e-commerce environment
You have a good understanding of consumer electronics

What We Offer
Our expected compensation range for this role is $20.00 to $25.00 per hour. The wage you may receive will be determined based on the skills, experience, and qualifications you bring to the position, as well as how they align with the responsibilities and scope of the Customer Support & Sales Representative role. CWD evaluates compensation using a consistent and equitable framework to ensure fair and transparent pay practices across the organization.

Other benefits include:

Full comprehensive benefits (dental, medical and eye) 80/20 split-single coverage
Annual professional development fund
RRSP Match
Fitness incentives
Team events
50% off on CWD brands

How We Hire
CWD is an equal opportunity employer and is dedicated to creating a diverse and inclusive work environment. We are committed to providing accommodations for people with disabilities throughout the recruitment process, and upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Applicants must make their accommodation needs known upon requests for interviews.

We may use artificial intelligence (AI) tools to support certain parts of the hiring process, such as reviewing application, analyzing resumes, evaluating responses, or assisting with interview scheduling. These tools are designed to help our recruitment team and do not replace human judgement. All hiring decisions are ultimately made by our team. If you would like more information about how your personal data is processed during this process, please contact us.

CWD only extends employment offers after candidates have had the opportunity to speak directly with both the hiring manager and a member of our HR team. These discussions may take place in person or via video conference. CWD does not issue offers or request personal information through text or other informal channels. If you receive such a request, please disregard it. This policy is in place to ensure a secure and professional hiring process for all candidates.

CWD

Customer Support & Sales Representative

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