Full-Time
National VOR Officer
MSX International
1,001-5,000 employees
Automotive dealer performance and repair optimization
No salary listed
Chennai, Tamil Nadu, India
In Person
Six days on-site per week.
 Operations & Logistics (2) |
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- Experience in vehicle service management or a similar role
- Understanding of service delivery KPIs and performance monitoring
- Strong communication and escalation management skills
- Ability to coordinate with multiple stakeholders for effective vehicle service
- Proficiency in digital dashboards and data reporting tools
- 2-3 years of experience
- Live Monitoring: Track vehicle status at dealerships and manage off-road vehicles through digital dashboards.
- KPI Management: Work with stakeholders to ensure service delivery timelines are met, minimizing downtime.
- Escalation Management: Resolve customer and dealer escalations to get vehicles back on the road promptly.
- Timely Escalation: Escalate unresolved issues to supervisors when KPIs are not met.
- Stakeholder Coordination: Collaborate with OEMs and service providers to speed up repairs.
- Delay Analysis & Reporting: Analyze delays, generate reports, and track performance improvements.
- Management Reporting: Provide daily, weekly, and monthly reports on vehicle performance metrics.
MSX International partners with automotive OEMs and mobility companies to improve retail operations across dealer performance, repair optimization, and consumer engagement. Its offerings combine services and tools that enhance warranty and repair efficiency, diagnostics and repair enhancement, parts and service performance, and sales/distribution, guided by people, processes, and technology. It differentiates through a 30-year track record in the automotive space and deep industry focus, delivering end-to-end retail transformation rather than generic consulting. Its goal is to help clients unlock potential, improve retail results, and shape the future of mobility as a trusted catalyst for retail transformation.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Detroit, Michigan
Founded
2001
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Simplify's Take
What believers are saying
- MSX improved profit before tax margins year on year, signaling stronger earnings quality and financial resilience as of 2026.
- MSX supports connected customers and cars through trend analysis, positioning itself as a key player in automotive digital transformation.
- The mobile service partnership expands shop capacity while improving customer satisfaction, driving measurable business results quickly.
What critics are saying
- Federman & Sherwood's data breach investigation exposes MSX's failure to protect customer data, damaging OEM and dealer trust; Prob: 40-60% in 6-12 months.
- Spiffy's independent scaling of operational support risks MSX losing implementation control, weakening its role as primary field executor; Prob: 30-50% in 12-18 months.
- Lunar Cyber's breach catalog confirms MSX exposed 14,1k accounts, revealing systemic IT vulnerabilities that could trigger regulatory penalties; Prob: 50-70% in 6-12 months.
What makes MSX International unique
- MSX scales mobile service with Hyundai via Spiffy, leveraging a 2025 pilot to reach 150 dealers by 2026.
- MSX integrates AI-powered dealer assistance to transform technical support and enhance customer engagement in automotive service.
- MSX treats electrification, cybersecurity, and digital retail as execution challenges in 2026, aligning operations with current industry demands.
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Benefits
Flexible Work Hours
Remote Work Options
Company News
MSX International moves UK headquarters to Knowledge Gateway.
MSX International Inc. is moving its world headquarters from Auburn Hills, MI, to 22355 W. Eleven Mile Road in Southfield, MI.
Federman & Sherwood investigates MSX International Inc for data breach.