Quality Assurance

Role: Quality Assurance

Location: Sricity

Full/ Part-time: Full time

About Carrier 

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the centre of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. 

About the role:

The Quality Assurance role will lead end-to-end quality management across the HVAC product portfolio, including air-cooled chillers, data center chillers, water-cooled chillers, centrifugal chillers, scroll chillers, light commercial air conditioners, cassette units, ducted ACs, and VRF systems.

The role is responsible for supplier quality, in-house process quality, field quality, laboratory testing, customer witness testing, certification, and continuous improvement. The position will work closely with Engineering, Manufacturing, Procurement, Sourcing, and the AME Quality team to ensure compliance with quality standards, customer requirements, and product performance expectations.

JOB RESPONSIBILITY: 

A. End-to-End Quality Management

• Lead overall quality assurance and quality control across all HVAC product lines.
• Establish and maintain quality standards, inspection procedures, process controls, and quality management systems.
• Drive defect prevention, root-cause analysis, corrective and preventive actions, and continuous quality improvement.
• Monitor quality performance and ensure compliance with internal standards, customer requirements, and applicable regulations.

B. Supplier Quality

• Work closely with Procurement, Sourcing, and Supplier Quality teams to improve supplier quality and component reliability.
• Drive supplier audits, incoming material quality controls, corrective actions, and supplier performance reviews.
• Resolve supplier-related quality issues affecting production and customer delivery.
• Support supplier development, localization, and qualification of alternate sources.

C. In-House Process Quality

• Ensure quality controls are implemented throughout manufacturing, assembly, inspection, and final product release.
• Monitor process defects, first-pass yield, rework, scrap, and recurring quality issues.
• Establish quality checkpoints, standard work, inspection plans, and process validation requirements.
• Collaborate with Production and Engineering teams to eliminate defects and improve manufacturing process capability.

D. Field Quality and Customer Complaints

• Lead investigation and resolution of field failures, warranty claims, and customer complaints.
• Coordinate with Service, Engineering, Manufacturing, and suppliers to identify root causes and implement corrective actions.
• Monitor field quality trends and implement preventive measures to avoid recurrence.
• Drive customer satisfaction through timely response, effective problem resolution, and continuous product reliability improvement.

E. Engineering and New Product Development

• Work closely with Product Engineering and Manufacturing Engineering teams on new product introductions, engineering changes, and product updates.
• Establish quality requirements, inspection standards, validation plans, and acceptance criteria for new developments.
• Ensure quality readiness during prototype builds, first-of-a-kind builds, production trials, and mass-production ramp-up.
• Review engineering changes and assess their impact on product quality, reliability, and testing requirements.

F. Laboratory Testing and Customer Witness Testing

• Ensure effective quality oversight of chiller laboratory testing and product performance validation.
• Possess strong knowledge of chiller functional testing, performance testing, test procedures, and interpretation of test results.
• Coordinate customer witness testing and Factory Acceptance Testing (FAT), ensuring readiness, compliance, and proper documentation.
• Establish and maintain regular testing and quality verification requirements for light commercial ACs, cassette units, ducted ACs, and VRF systems.
• Work with Engineering and Laboratory teams to review test results, investigate failures, and implement corrective actions.

G. Quality Systems, ISO Certification, and Reporting

• Maintain and improve the Quality Management System in accordance with ISO 9001 requirements.
• Lead internal audits, external certification audits, management reviews, and closure of audit findings.
• Ensure timely preparation and submission of quality reports, audit reports, customer reports, and management dashboards.
• Maintain quality documentation, product traceability, inspection records, and corrective-action records.
• Track key quality performance indicators and present improvement plans to senior management.

H. AME Quality Collaboration

• Work closely with the AME Quality team to align quality standards, processes, and performance metrics.
• Share best practices, quality alerts, lessons learned, and corrective actions across manufacturing locations.
• Support regional quality initiatives, standardization, benchmarking, and continuous improvement programs.
• Ensure alignment with applicable global quality policies and customer requirements.

I. Team Leadership and Continuous Improvement

• Lead and develop supplier quality, process quality, field quality, and laboratory quality teams.
• Build a strong culture of quality ownership, accountability, and defect prevention.
• Drive continuous improvement initiatives focused on product reliability, customer satisfaction, and cost of poor quality.
• Ensure compliance with applicable safety, environmental, and product quality requirements.

3. Qualifications and Experience

• Bachelor’s degree in Mechanical, Electrical, Production Engineering, or a related discipline.
• Postgraduate qualification in Quality Management or Business Administration is desirable.
• Typically 15+ years of experience in quality management within HVAC, chiller manufacturing, air conditioning, or related engineering industries, including significant leadership experience.
• Strong technical knowledge of air-cooled, water-cooled, centrifugal, scroll, and data center chillers, as well as light commercial ACs, cassette units, ducted ACs, and VRF systems.
• Proven experience in supplier quality, manufacturing process quality, field quality, and customer complaint management.
• Experience in laboratory testing, customer witness testing, product validation, and new product development.
• Strong understanding of ISO 9001, quality audits, corrective-action systems, and quality reporting.
• Demonstrated ability to lead cross-functional teams and collaborate with Engineering, Manufacturing, Procurement, Sourcing, and regional quality organizations.

4. Key Performance Indicators (KPIs)

• Supplier defect rate and supplier quality performance.
• In-house process defects, first-pass yield, scrap, and rework.
• Field failure rate, warranty cost, and customer complaint closure time.
• Successful completion of laboratory and customer witness testing.
• Timely closure of corrective and preventive actions.
• ISO 9001 certification maintenance and audit compliance.
• New product quality readiness and engineering change implementation.
• Cost of poor quality and continuous improvement savings.
• Alignment with AME Quality standards and timely quality reporting.

5. Expected Outcome

Establish a robust, proactive, and customer-focused quality organization across the complete HVAC product portfolio. Ensure supplier reliability, strong manufacturing process controls, effective field quality management, successful product testing and certification, and continuous improvement in product performance, customer satisfaction, and overall quality standards.

 Benefits 

 We offer a competitive total rewards package that may include other benefits and wellbeing programs. Offerings vary by role and location and are designed to support employees’ health, security, and success. 

• Make yourself a priority with flexible schedules, parental leave   

• Drive forward your career through professional development opportunities  

• Achieve your personal goals with our Employee Assistance Programme  

Our commitment to you   

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.  

Join us and make a difference.

Apply Now! 

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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