Field Operations Coordinator
About the job
- An Associate or Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field, or equivalent practical experience.
- At least 2 years of experience in operations coordination, service dispatch, field service coordination, or technical scheduling.
- Experience utilizing ticketing systems, Field Service Management software, or customer relationship management platforms such as Salesforce, ServiceNow, ConnectWise, or Jira.
- Strong organizational, multitasking, and problem-solving skills in a fast-paced environment.
- Excellent written and verbal communication skills focused on cross-functional collaboration and customer service.
- Proficiency with the Microsoft Office Suite, especially Excel and Outlook, and Google Workspace.
- Manage daily scheduling, dispatching, and routing for field technicians to optimize route efficiency, project timelines, and service-level agreement commitments.
- Serve as the primary point of contact for technicians regarding schedule adjustments, on-site delays, emergency dispatches, and logistical support.
- Coordinate with project managers and operations leadership to allocate field resources according to skill sets, certifications, and project priorities.
- Monitor and manage the full lifecycle of service and work order tickets from creation through completion in the ticketing system.
- Review technician notes, parts usage, and labor hours for accuracy and completeness before closing tickets.
- Track outstanding, delayed, or escalated tickets and proactively resolve bottlenecks to ensure high first-time fix rates and prompt issue resolution.
- Communicate proactively with clients regarding technician arrival windows, service updates, and follow-up requirements.
- Collaborate with procurement and warehouse teams to verify that required materials, parts, and equipment are available before technician dispatch.
- Coordinate with internal engineering, project management, and billing teams to ensure seamless handoffs and accurate job costing.
- Generate weekly and monthly metrics on technician utilization, ticket resolution times, and schedule adherence.
- Identify recurring workflow bottlenecks and recommend process improvements for dispatch and ticket completion.
- Assist in maintaining standard operating procedures for dispatch and field service workflows.
- Familiarity with physical security, low-voltage, life safety, or telecommunications field operations.
About the company
i2G Systems designs and installs network and electrical infrastructure to support security and life safety systems for large, complex facilities and campuses around the world. Its work covers end-to-end design, installation, integration, and ongoing maintenance, enabling secure and reliable operation of safety and security systems. The company’s technology stack includes the underlying infrastructure that connects cameras, access control, alarms, data networks, and power systems, ensuring data and notifications are available when needed. i2G Systems differentiates itself through its focus on high-value facilities, global reach, cross-disciplinary teamwork, and a strong emphasis on employee development to deliver solutions that minimize security risks and protect people, assets, and data. The goal is to provide comprehensive, reliable infrastructure and services that reduce risk for clients and support safe, compliant operations across campuses and large facilities.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Plymouth Township, Michigan
Founded
2013
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Simplify's Take
What believers are saying
- Kastle added five executives in July 2026, signaling aggressive cross-sell into i2G accounts.
- i2G keeps hiring across Michigan, Ohio, Virginia, Washington, Georgia, and Arizona.
- August 2026 openings for project and BI managers show active operational scaling.
What critics are saying
- Kastle now controls i2G’s strategic direction, tightening integration pressure by 2027.
- Johnson Controls and Motorola Solutions deepen competing managed-security platforms with larger budgets.
- A failed Kastle integration could collapse i2G’s independent brand and leadership by 2028.
What makes i2G Systems unique
- Kastle’s 2025 majority stake gives i2G capital, scale, and national reach.
- i2G specializes in data centers and high-security campuses, not generic low-voltage work.
- Jason Slocum won EY Michigan and Northwest Ohio Entrepreneur Of The Year 2026.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Mental Health Support
- Remote Work Options
- Paid Sick Leave
- Professional Development Budget