Director User Experience Design

The PA HUE Leader at HTCS is a senior design executive responsible for two interconnected capabilities: (1) leading the HUE Design Studio for the Process Automation (PA) business, driving the UX vision, strategy, and delivery aligned with the PA SBG and GBE leadership; and (2) overseeing the Technical Writer team, ensuring that product knowledge is translated into accurate, user-centered documentation that enhances the overall customer experience.

This dual mandate positions the PA HUE Leader as a key steward of both visual-interactive experience design and content-driven experience design — recognizing that great products must be equally well-designed and well-documented

QUALIFICATIONS & EXPERIENCE

Education

Bachelor's or Master's degree (or equivalent) from an institute of repute in Design, Human Factors, Human-Computer Interaction, or a related discipline.

Experience

1. 12 or more years of experience in User Experience design of products and software applications.
2. Demonstrated experience in a senior design leadership role, managing multidisciplinary teams including UX designers, researchers, and/or technical writers.
3. Experience working in Agile environments with lean UX methodologies.
4. International experience working with regional businesses and geographically distributed design teams.
5. Proven track record of delivering innovative, market-released UX design solutions; portfolio required.
6. Experience directing and managing external design and development firms.
7. Exposure to or direct experience overseeing technical documentation functions is an advantage.

Design & Technical Skills

1. Proficiency in UX design tools: Figma, prototyping platforms, interaction and visual design toolsets.
2. Deep understanding of Design Language Systems and brand identity programs.
3. Ability to create low-fidelity to high-fidelity prototypes across the design lifecycle.
4. Demonstrated research skills across qualitative and quantitative methods.
5. Familiarity with technical documentation platforms (e.g., MadCap Flare, HTML/PDF publishing pipelines) is desirable.
6. Understanding of structured content principles, single-source publishing, and content strategy.

Leadership & Soft Skills

1. Ability to translate complex vision into understandable concepts and workable design narratives.
2. Strong ability to influence product, software, hardware, and development teams during early-stage development.

ROLE OVERVIEW

The PA HUE Leader at HTCS is a senior design executive responsible for two interconnected capabilities: (1) leading the HUE Design Studio for the Process Automation (PA) business, driving the UX vision, strategy, and delivery aligned with the PA SBG and GBE leadership; and (2) overseeing the Technical Writer team, ensuring that product knowledge is translated into accurate, user-centered documentation that enhances the overall customer experience.

This dual mandate positions the PA HUE Leader as a key steward of both visual-interactive experience design and content-driven experience design — recognizing that great products must be equally well-designed and well-documented

SCOPE OF LEADERSHIP

A. HUE Design Studio — Process Automation

Lead a growing, multidisciplinary team of User Experience designers delivering next-generation, delightful solutions across the PA product portfolio. Key responsibilities include:

1. Developing design capability and infrastructure aligned with PA business strategy.
2. Recruiting, developing, and managing UX design talent; managing resources and operational plans.
3. Overseeing multidisciplinary competencies: design research, experience design, interaction design, visual design, and industrial design.
4. Driving 2–3 high-impact, innovative offerings based on a UX-led approach.
5. Delivering design projects on time to support business growth and enhance product value.
6. Collaborating with PA Global Experience Design teams to implement a design strategy aligned with corporate objectives.
7. Contributing to HUE best practices for User Experience Design throughout the product development lifecycle.
8. Participating as a decision-maker at project reviews; providing a clear, consistent UX perspective to teams and stakeholders.
9. Creating and executing human-centered designs that differentiate Honeywell brands globally.
10. Applying, building, and evolving the Honeywell Design Language System (DLS) and brand identity program.
11. Contributing to management updates, operational reviews, and leadership dialogue at HUE Global Leadership and HTS India Leadership.
12. Collaborating with all Honeywell functions that interact with customers to deliver end-to-end journey alignment.
13. Establishing a framework for regular usability testing with dedicated UX researchers embedded across studios.
14. Overseeing co-creation workshops with end users to inform new product and service development.
15. Identifying opportunities to improve data visualization and interpretability through design.
16. Promoting a holistic, end-to-end user experience strategy across all product touchpoints.
17. Championing system thinking and storytelling techniques to align product vision with user needs.

B. Technical Writer Team — Documentation & Content Experience

Provide leadership and strategic direction to the Technical Writer team, ensuring product documentation is accurate, structured, and user-centered. This team is integral to the customer experience and works at the intersection of product knowledge and communication design. Key responsibilities include:

1. Overseeing end-to-end documentation for products and programs, covering user guides, installation manuals, administrator guides, and troubleshooting references.
2. Directing the development of feature walkthroughs, process flow documentation, and security white papers.
3. Ensuring the team effectively uses MadCap Flare to produce high-quality HTML and PDF documentation.
4. Guiding the creation of HTML-based user assistant files that enhance in-product guidance.
5. Building and managing a structured review and feedback cycle with key stakeholders — developers, testing teams, program managers, installation teams, and security teams.
6. Embedding technical writing quality standards focused on content accuracy, clarity, and consistency.
7. Aligning documentation strategy with the broader UX and product experience roadmap, ensuring parity between product design intent and user-facing documentation.
8. Fostering a culture of continuous improvement within the technical writing function, including upskilling in structured authoring and content design principles.