Key Account Manager

Role Overview

We are seeking an experienced Key Account Manager – Digital Marketing with 7+ years of experience in client success, account management, and team leadership. The ideal candidate should have a strong background in managing key client relationships, leading customer success teams, and working with clients in the SEO or digital marketing domain.

Key Responsibilities

• Build and maintain strong, long-term relationships with key clients.
• Serve as the primary point of contact for customer accounts and ensure a seamless client experience.
• Lead, mentor, and manage the Customer Success team to achieve business and customer satisfaction goals.
• Understand client objectives and collaborate with internal teams to deliver successful outcomes.
• Conduct regular business reviews, provide strategic recommendations, and ensure high customer retention.
• Identify opportunities for account growth through upselling and cross-selling.
• Resolve customer concerns and escalations in a timely and effective manner.
• Track customer health, monitor KPIs, and drive continuous improvement initiatives.
• Work closely with Sales, Operations, and Delivery teams to ensure successful project execution.

Required Skills & Experience

• 7+ years of experience in Digital Marketing or Client Servicing roles

• Strong preference for candidates with agency experience managing multiple clients

• Experience handling US and/or UK clients, including communication, reporting, and strategy discussions

• Strong understanding of digital marketing fundamentals and campaign performance metrics

• Excellent communication, presentation, and stakeholder management skills

• Ability to manage multiple accounts and priorities in a fast-paced environment

Preferred Skills

• Basic understanding of SEO and organic growth strategies (added advantage)

• Experience with performance marketing, analytics tools, and marketing platforms

• Exposure to global brands or international campaigns