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Alera Group

Provides employee benefits, risk, wealth management

Director of Commercial Insurance

Insurance Sales & AgencyConfirmed live in the last 24 hours
Full-timeHighland Hills, OH, USA$130k - $175k /yr

About the Job

Requirements

  • An active Property & Casualty Insurance License is required.
  • At least 7 years of Commercial Lines insurance experience is required.
  • At least 3 years of leadership experience managing Account Managers, client service teams, or similar insurance professionals is required.
  • Strong knowledge of commercial insurance coverages, policy forms, endorsements, and carrier markets is required.
  • Experience with agency management systems such as Applied Epic, AMS360, or similar platforms is required.

Responsibilities

  • Lead, coach, and develop the Commercial Lines service team by setting performance expectations, fostering accountability, and supporting professional growth.
  • Partner with producers, business development teams, and leadership to align client service strategies, retention objectives, and business goals.
  • Oversee staffing, hiring, onboarding, account assignments, and workload management to ensure efficient operations and exceptional client service.
  • Establish, monitor, and continuously improve departmental goals, service standards, workflows, and operational performance metrics.
  • Drive client retention by ensuring consistent service delivery throughout onboarding, relationship management, stewardship, and renewal processes.
  • Support agency growth initiatives through collaboration with sales leadership, carrier partners, and internal stakeholders while promoting a client-focused culture.
  • Ensure compliance with company policies, agency best practices, regulatory requirements, and risk management standards.
  • Serve as the primary escalation point for complex service issues while maintaining strong strategic relationships with carrier and vendor partners.

Desired Qualifications

  • A bachelor's degree is preferred.
  • Professional designations such as CIC, CPCU, CRM, or similar are preferred.
  • Experience leading large books of business and multi-person client service teams is preferred.
  • Experience implementing operational improvements and service excellence initiatives is preferred.
  • Demonstrated success supporting client retention, team development, and business growth objectives is preferred.

About the Company

Alera Group

Provides employee benefits, risk, wealth management

Alera Group provides tailored employee benefits, risk management, and wealth management services to businesses, nonprofits, and individuals across the United States. It combines national-scale resources with a local office network to deliver personalized consulting, pricing, and advisory services for insurance, benefits, and retirement plans. The firm differentiates itself through its national reach paired with strong local relationships and industry-specific expertise, offering programs such as compliance consulting, workplace wellness, and reference-based pricing to control healthcare costs. Its goal is to help clients navigate complex insurance and financial landscapes, stay compliant, and achieve their benefits and wealth objectives.

Company size
1,001-5,000
Company stage
Debt Financing
Total funding
$4.3B
Headquarters
Deerfield, IL
Founded
2017

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