What you’ll do

• PCN Management:
-Process all incoming Penalty Charge Notices from various authorities and issuers
-Ensure accurate logging of each PCN into the system, categorising by type (e.g. parking, speeding, toll roads, congestion charges)
-Assign PCNs to appropriate vehicles and notify respective drivers
-Monitor the status of all outstanding PCNs and ensure they are resolved in a timely manner
-Maintain our database of all PCNs
-Liaise with other team members and departments to solve queries and respond to objections from drivers
• Payments and Appeals:
-Ensure timely payment of valid PCNs maintaining up-to-date records
-Assist in preparing and submitting formal appeals against incorrect PCNs
-Track and monitor the outcomes of appeals, updating internal systems as necessary
• Recharges:
-Handle the recharging process promptly and accurately
• Vehicle Registration Documentation:
-Ensure all vehicle registration documents are accurately maintained and updated
-Manage the process of ordering vehicle records as required
• Updating and Maintaining DVLA Portal:
-Regularly update and maintain vehicle information on the DVLA portal
-Ensure compliance with all regulatory requirements relating to vehicle documentation
• Managing Recall Notices:
-Monitor and manage recall notices, ensuring that they are communicated to the relevant parties and acted upon in a timely manner
-Coordinate any necessary actions required to address recall notices
• Administrative Tasks:
-Open and process daily incoming post, ensuring that all correspondence is directed to the appropriate departments or individuals
-Perform general administrative duties as required to support the smooth operation of the office
• Supporting Other Teams:
-Provide administrative support to other teams with vehicle-related tasks, including document preparation, data entry, and information retrieval
-Assist in the coordination of other logistical tasks as required

What you’ll need

• Experience working with fleet PCNs would be an advantage
• Proven experience in an administrative role
• Strong organisational and multitasking skills
• Excellent communication skills, both written and verbal
• Ability to work independently with minimal supervision
• Attention to detail and a commitment to accuracy

Why else you’ll love it here

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it’s something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don’t advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn’t apply to Octopus - what’s more important to us is finding the right octofit!
• Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! Visit our perks hub - Octopus Employee Benefits
• Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people