Technical Trainer 2 - Network Observability

At Infoblox, every breakthrough begins with a bold “what if.”

What if your ideas could ignite global innovation?

What if your curiosity could redefine the future?

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career.

How we empower our people is extraordinary: we’re recognized as a Glassdoor Best Place to Work 2025, Great Place to Work-Certified in five countries, and honored by Cigna as a Healthy Workforce honors for three consecutive years; and what we build is world class: named CybersecAsia’s Best in Critical Infrastructure 2024 — clear evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next.”

In a world where you can be anything, Be Infoblox.

Technical Trainer II

We have an opportunity for a Technical Trainer II to join our Technical Education team in India - Trivandrum, reporting to Manager, Technical Education. In this role, you will deliver engaging instructor-led and virtual training across our network observability portfolio, helping customers, partners, and employees turn complex network telemetry into confident operational decisions. You will develop practical learning experiences, guide hands-on troubleshooting, and translate network insights into action. This role follows a hybrid work model, and travel or delivery outside local working hours may account for up to 25% of working time.

Be a Contributor — What You’ll Do

• Deliver live, virtual, and onsite technical training to customers, partners, and employees across regions and time zones
• Teach investigation workflows from symptoms to likely root causes using flow, routing, telemetry, synthetic data, and relevant AI-assisted capabilities
• Help learners evaluate data quality, coverage, sampling, blind spots, and confidence in findings
• Design, maintain, and validate hands-on labs, demonstrations, and datasets
• Adapt and localize training for different audiences, regions, and delivery formats using adult-learning principles
• Assess learner understanding through practical exercises, labs, and knowledge checks, then use feedback to improve delivery
• Serve as the primary technical contact for the product area across manuals, guides, presentations, labs, datasets, and online courses
• Draft and review technical content for accuracy, clarity, audience appropriateness, and alignment with product releases
• Partner with other teams to understand use cases, track releases, and maintain current training materials
• Use approved AI tools for training preparation, content organization, feedback analysis, personalized learning support, exercise development, and documentation while applying human review for accuracy, security, privacy, and responsible use

Be Prepared — What You Bring

• Typically 3–5 years of relevant experience in networking, network operations, or network infrastructure with a bachelor’s degree; 1–3 years with a master’s degree; or a PhD without experience; equivalent work experience may substitute for formal education
• Demonstrated experience developing or delivering technical training, or explaining complex material through mentoring, enablement, or documentation
• Strong written and verbal communication skills in English, with the ability to create clear technical content and present to technical and nontechnical audiences
• Proficiency in IPv4 and IPv6 networking fundamentals, including TCP/IP, routing, switching, firewalls, and VPNs
• Experience with monitoring or observability tools and working knowledge of network data collection, including flow records, NetFlow, SNMP, or logs
• Experience with a public cloud platform such as AWS, Azure, or GCP, plus familiarity with Linux or Windows administration
• Ability to organize competing deliverables, take ownership of outcomes, and collaborate effectively across regions and time zones
• Working familiarity with approved AI productivity, analytics, automation, or content-development tools, including the ability to validate outputs and identify where human judgment is required
• A related technical degree or certifications such as CompTIA Network+, Cisco CCNA or CCNP, or an AWS certification
• Exposure to Internet routing and peering, synthetic monitoring, Docker or Kubernetes, DNS, DHCP, or IP address management

Be Successful — Your Path

First 90 Days: Immerse in our culture, connect with mentors (Blox Buddies), and map the systems and meet with key stakeholders that rely on your work. Discuss and create short/long term goals.

Six Months:

• Independently deliver core network observability courses and incorporate learner and stakeholder feedback into subsequent sessions
• Complete all assigned Infoblox industry and product training
• Contribute technical expertise to at least three network observability training modules and support content review through publication
• Demonstrate a live investigation from symptom through root-cause analysis and coach learners to reproduce the approach
• Establish working relationships with partner teams and contribute to cross-functional projects
• Maintain accurate, audience-appropriate training materials, labs, datasets, and demonstrations

One Year:

• Develop proficient working knowledge of the network observability domain and Infoblox products, becoming a trusted technical resource for the Education team
• Design and develop a hands-on lab and validate it for technical accuracy and learner usability
• Meet or exceed learner-satisfaction targets and use feedback to improve course content and delivery
• Incorporate relevant release notes, roadmap updates, and internal changes into training content within agreed timelines
• Develop working knowledge of at least one additional Infoblox product area
• Contribute to Education team practices and continuous-improvement initiatives

Belong — Your Community

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. Whether you code, create, sell, or care for customers, you’ll grow and belong here.

Be Rewarded — Benefits That Help You Grow, Thrive, Belong

• Comprehensive health coverage, generous PTO, and flexible work options
• Learning opportunities, career-mobility programs, and leadership workshops
• Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that supports healthy collaboration
• Modern offices with EV charging, healthy snacks, and culture celebrations
• Charitable Giving Program supported by Company Match
• Pay transparency and performance-based rewards, with offers reflecting role location, internal equity, experience, skills, education, and certifications

Ready to Be the Difference?

Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis

Hybrid: #LI-Hybrid
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