Events Concierge

Job Description

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Events Concierge. The Events Concierge reports to the Director of Events and plays a key role in delivering seamless, personalized, and luxury-level service to meeting planners and conference guests. This role serves as the on-site extension of the Events team, ensuring events are executed flawlessly while anticipating client needs and responding proactively to requests and changes.

Key Responsibilities

Conference & Event Experience

• Serve as the dedicated on-site Events contact for meeting planners during assigned events, working in close partnership with the Event Manager.
• Be familiar with VIPs, key client contacts and special program requirements to ensure appropriate recognition and personalized service.
• Review BEOs, group resumes, agendas, and event details to understand requirements and anticipate client needs.
• Inspect meeting rooms and public areas to ensure setups, signage, cleanliness, and presentation meet hotel and client standards.
• Monitor meetings, breaks, room refreshes, room turns, and other event requirements to ensure smooth execution.
• Respond promptly to changes, last-minute requests, and service concerns with a calm, solutions-focused approach.
• Build strong relationships with meeting planners through proactive communication and personalized service.

Guest & Meeting Planner Support

• Assist meeting planners and guests with conference materials, printing, photocopying, deliveries, directions, and other reasonable requests.
• Identify and promptly coordinate resolution of meeting room, AV, temperature, lighting, housekeeping or maintenance issues with the appropriate teams.
• Receive, organize, store, and deliver conference boxes, packages, equipment, and meeting materials.
• Maintain and provide meeting planner supplies and other essential conference support materials.
• Assist attendees with directions to meeting rooms, breakout sessions, meals, restrooms, and other hotel facilities.
• Maintain accurate event boards, reader boards, meeting room signage, and directional information.
• Work closely with Events Managers, Sales, Banquets, Front Office, Housekeeping, Engineering and external program partners as required to ensure seamless event delivery.

Communication & Coordination

• Work closely with Events Managers, Sales, Banquets, Front Office, Housekeeping, Engineering, and other departments to ensure seamless event delivery.
• Communicate event changes, special requests, and operational issues promptly to the appropriate departments.
• Participate in pre-convention meetings, site inspections, planning visits, and Conference Services & Catering meetings as required.
• Support service recovery and escalate concerns appropriately to ensure client satisfaction.

Operational Excellence

• Maintain a visible and professional presence throughout assigned events and conference areas.
• Ensure public spaces and meeting areas remain guest-ready, organized, and reflective of luxury standards.
• Take ownership of assigned tasks and follow through to completion.
• Uphold Fairmont brand standards and contribute to a culture of teamwork, professionalism, and service excellence.

Other Duties & Responsibilities

• Perform other duties and responsibilities as assigned by management to support the overall operations of the hotel and ensure an exceptional meeting and guest experience.

Qualifications

What will you bring to this role?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·  

Experience

• Minimum 1+ years of hotel or hospitality experience, preferably in Conference Services, Catering, Banquets, Front Office, or another guest-facing role.
• Previous conference, meeting, or event experience is an advantage.

Education

• High school diploma or equivalent required; hospitality, hotel management, or business education is an asset.

Competencies, Knowledge & Skills

• Exceptional guest-service, interpersonal, and communication skills.
• Strong organizational skills with excellent attention to detail.
• Ability to multitask, prioritize, and remain composed in a fast-paced environment.
• Proactive problem-solving skills with the ability to anticipate client needs.
• Ability to work independently while collaborating effectively across departments.
• Proficient in Microsoft Office, including Word, Excel, and Outlook.
• Experience with Opera Cloud, OSEM or comparable hotel event systems is an asset.
• Proficient in reading, writing, and speaking English.

Personal Attributes, Culture & Values

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

Other Requirements

• Flexibility to work varying schedules, including days, evenings, weekends, public holidays, and extended hours as required.
• Ability to stand and walk for extended periods and remain active throughout events.
• Professional appearance and demeanor consistent with luxury service expectations.
• Interest in developing a career in Conference Services & Catering preferred.

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.