Santander

Global retail and commercial banking group

MEX Coach Mejora Continua

Corporate & Technical TrainingConfirmed live in the last 24 hours

Full-timeTlalnepantla de Baz, State of Mexico, MexicoNo salary listedIn-person

About the Job

Responsibilities

Ensure that telephone operators and supervisors receive the theoretical and practical training required to perform their duties through the on-the-job training program.
Control turnover occurring within an employee’s first 45 days.
Generate performance reports, improvement plans, and mobility plans through a counseling management model that provides employees and operational leaders visibility into indicator progress for decision-making.

MEX COACH MEJORA CONTINUATlalnepantla de Baz, Mexico

WHAT YOU WILL BE DOING

1. Asegurar que los operadores telefónicos y supervisores, cuentas con la formación requerida para realizar sus funciones tanto teórica como practica a través del programa on the job training. 2. Controlar la rotación que se genera dentro de los primeros 45 días de vida del colaborador . 3. Generar informes de desempeño, planes de mejora y planes de movilidad a través de un modelo de counselling management que de visibilidad al colaborador y a los responsables operativos de la evolución de los indicadores para toma de decisiones

WHAT WE ARE LOOKING FOR

EXPERIENCE

EDUCATION

Other studies

COMPETENCIES

About the Company

Santander

Global retail and commercial banking group

Santander is a global bank focusing on retail and commercial banking in Europe and the Americas, serving individuals and SMEs with regional franchises and a broad consumer finance arm, plus a Corporate & Investment Banking division for multinational clients. It uses its Gravity cloud platform to migrate core banking and rapidly deploy digital services such as Openbank across markets, combining fintech-style agility with a bank's balance sheet. The bank differentiates itself by marrying a large retail footprint with global CIB capabilities under the One Santander verticals model to boost efficiency and cross-border revenue. Its goals include improving returns on tangible equity and financing the green economy through sustainable finance and renewable energy projects.

Company size: 10,001+
Company stage: IPO
Headquarters: Boadilla del Monte, Spain
Founded: 1902

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