IT Middleware Production Manager

English follows Japanese:

職務概要 Job Purpose

本ポジションは、MiddlewareEngineeringチームをリードするシニアポジションです。Tomcat、EC2、コンテナプラットフォーム、DataStage、Message Queue、Enterprise Service Bus、JP1、HULFTなどのプラットフォームに関する高度な技術知識を活用し、複雑な技術課題を解決していただきます。

* Operational Managerとして、AIG Japan組織全体へ共有サービスを提供するMiddleware運用チームおよび関連アプリケーションの責任を担います。
* 国内およびオフショアのVendorリソースに対するリーダーシップおよび監督を行い、高品質な成果物の提供、ビジネスサービスレベルの達成、ならびに国内外の標準・プロセスへの準拠を確保します。
* 本ポジションは、技術的卓越性を重視するカルチャーを推進し、信頼性（Reliability）、可観測性（Observability）、パフォーマンス、および堅牢なデータ連携・統合領域でイノベーションを推進できるHands-onなリーダーを想定しています。
* Generative AI技術を運用プロセスへ導入し、信頼性・回復力・復旧性を向上させながら、堅牢かつスケーラブルでセキュアなサービス提供を推進します。

主な業務内容 Job Responsibilities

Partner Vendor Management:

* 国内拠点を持つインド系オフショアサービスVendorとの関係管理
* オフショアチームとの開発活動、品質基準、成果物管理・調整
* オンショア／オフショア間での技術指導およびナレッジトランスファー推進

Application Ownership

*データ連携、データ変換、文書イメージアーカイブ、データ配信などの共有サービスを提供するバックエンドアプリケーションを管理し、ビジネスアプリケーションチームが業界・顧客要件へ集中できる環境を提供
* 反社会的勢力対応およびマイナンバー関連コンプライアンス情報とのインターフェース提供

Operational Excellence

*Middlewareポートフォリオに関する進捗、リスク、依存関係について、シニアリーダーシップおよび主要Stakeholderへの主要窓口として対応
*複数のEngineeringチーム（Web、Backend、Platform）を直接リード・育成・管理し、継続的学習、協業、イノベーションを促進するカルチャーを醸成
*Engineeringチーム向けのパフォーマンス指標を定義・管理し、明確な目標設定と成果責任を推進しながら、高品質ソリューションのタイムリーな提供を実現
* Product ManagementおよびBusiness Stakeholderと連携し、高レベルな戦略ビジョンを実行可能なロードマップおよび技術ソリューションへ落とし込み、ビジネス要件との整合性を確保

Technical Expertise

* Tomcat、Pega、EC2などのMiddleware技術やCloud Platformに関する深い理解を維持し、DataStage ETL、Enterprise Service Bus、HULFTなどのデータ連携プラットフォームの設定・管理・統合・トラブルシューティング、および新規インフラ構築を実施
* Middleware Engineeringチームの中長期的な技術戦略を定義・推進し、AI/MLなどの先端技術を活用して製品改善およびユーザー体験向上を実現
* Tomcat、EC2、Container Platform、Pega、DataStage ETL、Message Queue、Enterprise Service Bus、JP1、HULFTを含むCloud Platform領域での技術革新を推進
* Middleware技術スタックの持続可能性およびIT全体エコシステムとの統合性を確保するため、技術調査・イノベーション推進、開発標準およびアーキテクチャ標準の策定・改善・適用を主導

Security and Compliance

*多様な規模・種類のアプリケーションに対するセキュリティアーキテクチャの設計・実装・改善を主導し、SecurityチームおよびInfrastructureチームと密接に連携しながら、DDoS攻撃などへの強固な防御を実現
* Disaster Recoveryソリューションを含む、セキュアかつスケーラブルで高可用性を持つシステム基盤を設計・提供
* アプリケーションおよび関連技術の導入・アップグレード・環境変更についてManagement層へ提言

主な関係者

Key Relationships

社内関係者

Internal Interactions
(Within the Organization)

* ConsumerおよびCommercial向けBusiness Applicationチーム
* System Architecture、System Operation、Infrastructureチーム
* Quality AssuranceおよびTestingチーム

社外関係者

External Interactions
(Outside the Organization)

* AIGグローバルのOperationsおよびMiddlewareチーム
* 国内およびインドのPartner Vendor

必須スキル・経験 Required Skills and Experiences

学歴

Educational Qualification

• Bachelor’s degree in Computer Science, Engineering, or a related * コンピューターサイエンス、Engineering、または関連技術分野の学士号
•  Engineeringチームのリード経験および高可用性アーキテクチャ導入経験10年以上

必須要件

Specific Qualifications

Specific Qualifications:

* 日本語・英語による高い会話・文書コミュニケーション能力（ローカルITチームおよび海外Vendorとの連携のため）
* Tomcat、Pega、EC2、およびコンテナ／オーケストレーションプラットフォームに関する高度な知識と実務経験
* Enterprise Service Bus、MQ、HULFTなどのETL／データ連携プラットフォームに関する管理・設定・統合・トラブルシューティング経験、および高可用性アーキテクチャ構築経験
* CI/CDパイプラインおよびDevOpsツールに関する知識・経験
* Claude CodeやGitHub CopilotなどのGenerative AI開発ツールの知識・利用経験（歓迎）
* 複数プロジェクト環境でのProject Management経験、および並行プロジェクト管理能力
* オフショア開発チームとの連携およびVendor Management経験
* Data Warehouse、Customer Data Management、System Integrationに関する理解
* Hybrid／Multi-Cloud環境における、Disaster Recoveryサイトを含むセキュアかつスケーラブルで高可用性なシステム基盤の設計・構築・提供経験
* BIA、RTO、RPOを含むInfrastructure Disaster Recovery戦略、およびAWS等Cloud環境におけるSecurityソリューション設計能力
* 保険業界または規制業界に関連するSecurityおよびCompliance Best Practiceに関する高度な知識
   （暗号化、SSO、自動チェック、監査証跡等を含む）
* MiddlewareおよびSecurity領域において、予測分析、異常検知、インテリジェント自動化を目的としたAI/MLモデル活用経験
* リスクアセスメント実施経験、およびリスク予防策・軽減策の提案・管理経験
* プロセス改善、効率向上、本番運用改善、技術標準・開発手法の継続改善を推進できる主体性
* 優れた戦略的思考力および問題解決能力
* シニアManagementや主要Stakeholderを含む技術・非技術双方のAudienceへ複雑な技術概念を分かりやすく説明できる能力
* 技術方針への影響力およびCross-functional施策推進経験
* 優れたチームリーダーシップおよびメンタリング能力robust

経験要件

Total Experience

* Team LeadershipまたはProject Lead経験5年以上
* Data Warehouse、Workflow Management、または保険関連アプリケーション経験（歓迎）
* 複数プロジェクト環境および並行プロジェクト管理経験
* オフショアオペレーションとの連携経験

Job Purpose

This is a senior role leading our Middleware Engineering team where you will use deep technical expertise in platforms like Tomcat, EC2, container platforms, DataStage, Message Queue, Enterprise Service Bus, JP1 and HULFT to solve complex technical challenges.

• As an Operational Manager, you will own the Middleware operating teams and applications providing shared services across the AIG Japan organization.
• You will provide leadership to and oversight of vendor resources onshore and offshore, ensuring high quality output meeting business service levels and compliance with local and international standard and processes.
• This role is for a hands-on leader who is passionate about promoting a culture of technical excellence and driving innovation across areas such as reliability, observability, performance, and robust data subscription and integration.
• Drive the adoption of generative AI technologies in operational processes to enhance reliability, resiliency, and recoverability while ensuring robust, scalable, and secure service delivery.

Job Responsibilities

Partner Vendor Management:

• Manage relationships with locally-represented India-based offshore service vendors

• Coordinate development activities, quality standards, and deliverables with offshore teams

• Provide technical guidance and ensure knowledge transfer progression between onshore and offshore teams

Application Ownership

• Enabling business applications teams to focus on industry and client requirements by taking ownership of back-end applications providing shared services for data interchange, data transformation, document image archives, and data subscriptions.

• Provide interfaces to anti-social forces and MyNumber compliance information.

Operational Excellence

• Serve as the primary point of contact for senior leadership and key stakeholders, communicating progress, risks, and dependencies related to the middleware portfolio

• Directly lead, mentor, and manage multiple engineering teams (Web, Backend, Platform), fostering a culture of continuous learning, collaboration, and innovation

• Define and track performance metrics for the engineering teams, establishing clear goals and expectations and ensuring accountability for the timely delivery of high-quality solutions, using metrics to measure success and drive improvement

• Partner with product management and business stakeholders to translate high-level strategic visions into clear, actionable roadmaps and technical solutions, ensuring alignment with business needs

Technical Expertise

• Maintain a strong understanding of essential middleware technologies like Tomcat, Pega, and cloud platforms like EC2 and Container platforms, including configuring, managing, and integrating various data interchange platforms like DataStage ETL, Enterprise Service Bus, and HULFT, and troubleshooting and setting up new infrastructure

• Define and execute a forward-looking strategic vision for the middleware engineering team, emphasizing the integration of cutting-edge technologies like AI/ML to drive product enhancements and improve user experiences, particularly within cloud platforms including Tomcat, EC2, container platforms, Pega, DataStage ETL, Message Queue, Enterprise Service Bus, JP1 and HULFT.

• Lead technical research and innovation, spearheading the creation, refinement, and enforcement of development and architectural standards to ensure the middleware technology stack remains sustainable and seamlessly integrates with the broader IT ecosystem

Security and Compliance

• Direct the design, implementation, and enhancement of application security architectures across various scales and types of applications, collaborating closely with security and infrastructure teams to ensure robust protection against threats like DDoS attacks

• Architect and deliver secure, scalable, and highly available systems infrastructure, including disaster recovery solutions, advising management on application and supporting technology purchases and environment upgrades/modifications

Key Relationships

Internal Interactions
(Within the Organization)

• Consumer and Commercial business application teams
• System Architecture, System Operation and Infrastructure Teams
• Quality Assurance and Testing Teams

External Interactions
(Outside the Organization)

• AIG global operations and middleware teams
• Partner vendors locally and in India

Required Skills and Experiences

Educational Qualification

• Bachelor’s degree in Computer Science, Engineering, or a related technical field
• 10+ years of experience leading engineering teams and deploying high availability architecture solutions

Specific Qualifications

Specific Qualifications:

• Language Skills:  Bilingual spoken and written expertise in Japanese and English to communicate and collaborate with local IT teams and overseas vendors
• Expert-level understanding and practical experience with core middleware technologies like Tomcat, Pega, EC2, as well as containerization and orchestration platforms

• Proven proficiency in managing, configuring, integrating, and troubleshooting ETL and data interchange platforms such as Enterprise Service Bus, MQ, and HULFT, and developing and deploying high-availability architecture solutions on these platforms.

• Familiarity with CI/CD pipelines and DevOps tools is required
• AI Tools Knowledge: Experience or familiarity with generative AI development tools such as Claude Code and GitHub Copilot (preferred)
• Project Management: Experience working in multi-project environments with ability to manage concurrent development initiatives
• Vendor Management: Ability to coordinate with offshore development teams and manage vendor relationships

• Data Management: Understanding of data warehouse concepts, customer data management, and system integration

• Demonstrated experience in architecting, designing, and delivering secure, scalable, and highly available systems infrastructure, including robust Disaster Recovery sites, spanning hybrid and multi-cloud environments
• Strong planning and design abilities for implementing Infrastructure Disaster Recovery strategies (including BIAs, RTOs, RPOs) and security solutions for complex cloud environments (e.g., AWS)
• Expert knowledge of security and compliance best practices relevant to insurance or regulated environments, including data security through encryption, SSO, automated checks, and audit trails
• Experience leveraging AI/ML models for predictive analytics, anomaly detection, and intelligent automation within enterprise systems, particularly within middleware and security contexts
• Expertise in conducting risk assessments to identify potential threats, implementing preventative measures, recommending mitigation strategies, and tracking risk exceptions
• Proactive mindset focused on refining processes, increasing efficiency, enhancing production operations, and driving continuous improvement in technical standards and development methodologies
• Strong strategic thinking and problem-solving skills, with the ability to articulate complex technical concepts clearly to diverse technical and non-technical audiences, including senior leadership and key stakeholders
• Demonstrated expertise in influencing technical direction and driving cross-functional initiatives
• Exceptional team leadership and mentoring abilities

Total Experience

• 5+ years of experience in team leadership or project lead roles
• Experience with data warehouse, workflow management, or insurance-related applications (preferred)
• Experience in multi-project environments and concurrent project management
• Experience with offshore operations coordination

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

IT - Information TechnologyAIG Business Partners KK