Partner Success Manager
Posted on 10/10/2023
INACTIVE
 impact.com

1,001-5,000 employees

Partnership management platform for business optimization
Company Overview
Impact.com stands out as a leading partnership management platform, offering a comprehensive solution for businesses to manage and optimize a diverse range of partnerships, from traditional affiliates to influencers and B2B collaborations. Their platform is trusted by global enterprise brands such as Walmart, Uber, and L’Oreal, demonstrating their industry leadership and competitive advantage. The company's commitment to technical innovation is evident in their full-stack technology solution, which provides publishers with advanced tools to stay competitive in a rapidly evolving ecosystem, and their creator solution, which facilitates the discovery of brand-aligned influencers and creators, thereby driving efficient revenue growth.
Consumer Goods
Data & Analytics

Company Stage

Series A

Total Funding

$362.5M

Founded

2008

Headquarters

Santa Barbara, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

8%

2 year growth

7%
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
UI/UX Design
Marketing
CategoriesNew
Growth & Marketing
Customer Success & Support
Requirements
  • 5+ years experience in customer success/account management with a SaaS product or within the performance marketing sector
  • Proven track record of working in a customer-facing role
  • Experience working with, and managing, stakeholders and customers
  • A high level of accuracy and attention to detail is required
  • The ability to communicate effectively with publishers, advertisers and internal team members both locally and internationally
  • Previous experience supporting cloud based SaaS products (beneficial)
  • Passionate about improving our partners experience and success with our products
  • Able to accurately measure the effectiveness of programs and efforts, use findings to improve processes
Responsibilities
  • Support in the onboarding process of new clients including task/ticket management and collaborating with the development team to set up or configure our software platform as per customers' requirements
  • Responsible for meeting publisher account growth targets
  • Create development plans for the assigned book of business that builds trust, retention, and loyalty with publisher partners
  • Work proactively to solve publisher queries and ensure publishers are supported in areas including but not limited to: reporting, UI navigation
  • Capable of Identifying and escalating publisher challenges early, succinctly and with a potential resolution
  • Using all tools and resources; ensure that publishers are responded to promptly, gain resolution and are satisfied with the resolution
  • Responsible for keeping our internal CRM up to date with relevant publisher data
  • Continuously learn about our product offering and ability to tackle publisher issues or direct requests to relevant teams to deliver a solution