Laboratory Client Services Specialist

Job Description

Are you someone who enjoys building client relationships, coordinating complex projects, and bringing people together to get things done?

Eurofins is seeking a detail-oriented, organized professional to support client relationships and coordinate analytical laboratory services. This opportunity is ideal for someone who enjoys working at the intersection of customer service, laboratory operations, and project coordination.

In this role, you'll serve as an important connection between clients and internal laboratory teams, ensuring testing requirements are understood, projects remain on track, and clients receive timely communication throughout the process.

You don't need to have held a traditional Project Manager title to be successful. Experience in laboratory operations, pharmaceutical services, research coordination, or technical client support can provide a strong foundation for this opportunity.

What You'll Do

• Serve as a primary point of contact for assigned clients, providing updates and responding to routine inquiries.
• Coordinate analytical testing projects from initial requirements through completion.
• Review client requests, quotations, purchase orders, protocols, and testing specifications to ensure project requirements are clearly understood and documented.
• Partner with laboratory operations, quality assurance, sample management, finance, and other internal teams to coordinate project activities.
• Monitor project timelines, milestones, deliverables, and outstanding action items.
• Facilitate client meetings and communicate project progress, potential delays, and changes in requirements.
• Maintain accurate project records and documentation within designated business and laboratory systems.
• Identify potential issues, coordinate resolutions, and escalate concerns when additional support is needed.
• Assist with reviewing project scope, change requests, and billing-related documentation.
• Build strong working relationships with clients and internal stakeholders while maintaining a high level of professionalism and organization.

Qualifications

Minimum Qualifications:

• Bachelor's degree in Chemistry, Biochemistry, Biology, Chemical Engineering, Pharmaceutical Sciences, or another directly related field with comparable scientific coursework.
• At least two years of relevant professional experience.
• Authorization to work in the United States indefinitely without restriction or sponsorship.

Preferred Experience:

• Experience in laboratory operations, pharmaceutical testing, biotechnology, analytical services, or another scientific environment.
• Previous experience in client services, project coordination, account management, or research coordination.
• Strong written and verbal communication skills.
• Ability to organize multiple priorities, manage deadlines, and coordinate across different teams.
• Strong attention to detail and experience maintaining accurate documentation.
• Comfortable working with Microsoft Office and learning new software systems.
• Ability to interpret data, recognize trends, and apply basic mathematical concepts to practical situations.

Additional Information

Position is Full-time, Monday-Friday, 8:00 a.m.-4:30 p.m., with overtime as needed.  Candidates currently living within a commutable distance of Columbia, MO are encouraged to apply.

Excellent full-time benefits including:

• Comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Ready to take the next step in your career?

If you enjoy building client relationships, coordinating moving parts, and helping complex projects stay on track, we'd love to hear from you!

Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.