Front Office Medical Assistant

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Home Location: 21820 Katy Freeway Katy TX 77449

As a Front Office Medical Assistant, you will be responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, trust, and drive organizational loyalty. Accountable for welcoming and preparing the patient for their appointment, the Medical Assistant informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive. 

How You Will Get Things Done: 

• Perform point-of-care laboratory tests, EKGs as ordered or indicated, suture/staple removal, dressing changes, and other patient care activities
• Collect and document vital signs, histories, and screenings
• Authorize prescription refills as directed
• Schedule patient appointments/follow-up appointments following established policies and procedures
• Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in practice EMR
• Perform demographic and insurance validation, and inform patients of privacy policies and procedures
• Keep the reception and patient waiting areas clean and organized
• Other duties as assigned

How You Will Build Trust:

• Demonstrate kindness and compassion in all patient interactions
• Effectively communicate unexpected schedule delays to patients and assists with patient comfort should delays arise
• Participate in brand marketing rotating throughout the vestibule, with a focus on engaging and increasing patient volume

How You Will Innovate:

• Prepare and administer PO, IM, and ID medications as directed by the Physician or Advanced Practice Provider, utilizing the “Rights of Vaccine or Medication Administration”
• Provide instruction to the patient regarding medications and diet

Experience to Drive Change:

• Nationally Certified or Registered Medical Assistant required (NHA, AAMA, AMT, AMCA, NAHP, NCCT, or AAH)
• 1 year of experience preferred
• Phlebotomy experience required
• Current BLS certification for healthcare providers preferred; required within 90 days of employment
• High School Diploma/Equivalency required
• Experience in primary care, family practice, internal medicine, urgent care or ER preferred

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.