Executive Vice President, Client Service Leader

Company description

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we're untethered from any specific medium or method—we go where ideas will work best.

We are an expanding network of more than 7,000 employees across global offices, unified under the Publicis Digital Experience umbrella. Our portfolio includes agency brands such as Razorfish, Digitas, Mars United Commerce, Arc Worldwide, Saatchi & Saatchi X, Plowshare and 3Share. Our capabilities span the full customer journey—from creative and experience to Commerce and CRM—through specialized practices like ConnectedCRM and the Publicis Commerce. 

Overview

Publicis Digital Experience is seeking an Executive Vice President, Client Service Leader to lead a $45M portfolio of client business. This executive will serve as a senior client partner, practice leader, and enterprise operator, accountable for profitable growth, integrated delivery, organizational health, and transformation across the portfolio. 

The EVP will lead cross-functional teams, deepen executive-level client relationships, advance the commerce and retail media offering, and translate business strategy into disciplined execution. Success requires strong commercial judgment, fluency across the evolving commerce ecosystem, and the ability to mobilize people and capabilities through change.

Responsibilities

Practice Leadership

• Champion a clear vision for client leadership across commerce and retail media, setting standards for strategic rigor, integrated delivery, innovation, and measurable impact.
• Partner with agency and capability leaders across Publicis Commerce to evolve the practice, including offerings, operating models, talent, tools, and go-to-market priorities.
• Represent the organization as a senior thought leader on retail media networks, connected commerce, data, measurement, and emerging platforms, and create repeatable best practices that scale across the portfolio and broader organization.

Operational and Transformational Leadership

• Own the end-to-end commercial and operating health of a $45M client portfolio, including revenue, margin, forecasting, staffing, resource allocation, quality, scope, risk, and client satisfaction.
• Build a portfolio operating rhythm with clear governance, performance indicators, escalation paths, and accountability across disciplines and markets, and identify delivery, commercial, and organizational risks early with practical mitigation plans.
• Lead transformation initiatives that improve speed, integration, consistency, and value delivery, including the adoption of agentic AI with responsible governance, workflow automation, and data-enabled decision making, while ensuring continuity for clients and teams.

Commerce Management

• Set the growth strategy for the portfolio across shopper marketing, retail media, eCommerce, omnichannel activation, content, data, measurement, and technology, and advise senior client leaders on how these investments connect to brand, sales, customer, and enterprise growth objectives.
• Integrate client leadership, shopper marketing, retail media, creative, strategy, analytics, data, technology, production, and activation, with clear accountability from brief and planning through execution, optimization, and measurement.
• Advance total commerce maturity, with retail media as a core growth engine, by strengthening audience strategy, platform and retailer partnerships, closed-loop measurement, incrementality, and performance optimization across the full path to purchase.
• Identify organic growth opportunities, lead senior-level business development, and convert client needs into scalable solutions and commercially sound scopes.

People and Organizational Leadership

• Build, lead, inspire, and hold accountable a senior, multidisciplinary client leadership organization capable of managing a complex $45M portfolio, with clear accountability for client relationships, commercial performance, integrated delivery, and talent development.
• Design an organizational structure and workforce plan aligned to client needs, growth priorities, capability requirements, and financial commitments, and build a strong succession and talent pipeline through hiring, coaching, capability building, performance management, and intentional career mobility.
• Create an inclusive, high-performing culture grounded in collaboration, clarity, trust, continuous learning, and shared accountability, partnering across functions and geographies to resolve barriers and allocate resources effectively.

Executive Client and Commercial Leadership

• Provide executive stewardship of C-suite and senior client relationships, connecting day-to-day delivery, portfolio performance, and emerging client needs to enterprise growth priorities and actionable commerce solutions.
• Lead annual and long-range portfolio planning, including financial commitments, growth plans, capability investments, and executive business reviews.
• Negotiate scopes, fees, and commercial terms that balance client value, delivery quality, and sustainable agency economics, ensuring the portfolio consistently meets agreed revenue, margin, and financial goals while maintaining high standards of client service and work quality.

Key Qualifications

• 15+ years of progressive leadership experience in commerce marketing, retail media, shopper marketing, integrated marketing, or a related field, including significant executive-level client leadership.
• Demonstrated accountability for a large, complex client portfolio or business unit, ideally at or above $45M in annual revenue or managed scope.
• Deep knowledge of the commerce and retail media ecosystem, including major retailers, retail media networks, the ad technology platforms that power them, eCommerce, audience and data strategies, measurement, and omnichannel activation.
• Proven success leading multidisciplinary teams across strategy, creative, media, data, technology, production, and operations, including organizational or operating-model transformation in a complex, matrixed environment.
• Strong financial and commercial acumen, including forecasting, margin management, resource planning, scope development, and contract negotiation.
• Executive presence and the ability to communicate, influence, and negotiate effectively across client and internal organizations.
• Enterprise-minded, forward-looking commerce leader who balances client growth, commercial discipline, operational excellence, and people leadership, and translates marketplace change into a focused client and capability agenda.
• Transformational operator and pragmatic, accountable decision maker who creates clarity, mobilizes cross-functional teams, and sustains momentum through change, with high standards for impact, collaboration, and follow-through.
• Inclusive talent leader who builds strong leadership benches and enables teams to perform at scale.

Additional information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

Paid Family Care for parents and caregivers for 12 weeks or more
Monetary assistance and support for Adoption, Surrogacy and Fertility
Monetary assistance and support for pet adoption
Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
Tuition Assistance
Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
Matching Gifts programs
Flexible working arrangements
'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

We also offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance. You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits. 

Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].

All your information will be kept confidential according to EEO guidelines.

 

Compensation Range: USD $1.00 - USD $1.00/NA. This is the pay range the Company believes it will pay for this position at the time of this posting. This role may also be eligible for bonus or incentive compensation. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 1/11/2027.