Relationship Banker

We know what you're thinking. "What kind of name is IncredibleBank?"

Well, we're glad you asked.

With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible.

At IncredibleBank, we're all about ICE. What's ICE? ICE stands for Incredible Customer ExperienceTM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking. Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.

So - how can you help us live up to our name?

About the Role:

We are eager to discuss the prospect of you joining our team as our next incredible team member!

The Relationship Banker serves as a high-impact, trusted financial expert, who delivers IncredibleBank’s ICE — Incredible Customer Experience — through, strategic engagement, deep product knowledge, and personalized service. Duties and responsibilities may include:

• Deliver IncredibleBank’s ICE experience through strategic engagement, expert financial guidance, and personalized service to build trust and deepen client relationships.
• Serve as the primary financial expert for a diverse mix of consumer and business clients, providing tailored solutions that align with their goals and drive long-term value.
• Conduct in-depth financial conversations to uncover client needs and recommend appropriate products and services that support financial well-being.
• Lead complex banking interactions, including consumer lending, business account setup, credit card support, and IRA services, ensuring accuracy and compliance.
• Initiate proactive outreach to strengthen existing relationships and identify opportunities to connect with new clients, contributing to branch growth.
• Collaborate with internal partners (e.g., Cash Management, Mortgage, Wealth) to deliver holistic financial strategies and seamless customer experience.
• Guide clients through onboarding, ensuring they are welcomed, educated, and set up for success from day one.
• Monitor and mitigate risk by applying advanced fraud detection and compliance knowledge, escalating issues when necessary to protect clients and the bank.
• Drive business growth through consultative engagement, cross-selling, and qualified referrals that support branch sales initiatives.
• Maintain accurate CRM records and contribute to branch-wide initiatives that improve operational efficiency and customer experience.
• Mentor and support team members, serving as an informal leader to promote collaboration, knowledge sharing, and professional development.

This is a regular full-time, hourly non-exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm EST Monday through Friday and 9 am to 12 pm EST on Saturdays.

This position will work on-site at our IncredibleBank Liberty Park branch location in Cape Coral, FL. Intermittent travel may be required to support other bank locations.

About You:

You do what is right over what is easy. You don’t settle for good enough. You’re driven to learn and grow. You recognize your impact on the customer experience, regardless of your role.

Those attributes are just a few things our incredible employees have in common.

And, we’d be so excited to learn a little more about you and discuss your interest in joining our team! Our recommended and preferred qualifications are:

• Associate’s or Bachelor’s degree in Business Administration, Finance, or related field preferred, providing a strong foundation in financial principals and customer engagement.
• Completion of specialized training (e.g., Personal Banker School) within one year of hire is highly valued, ensuring readiness to deliver advanced financial solutions and support.
• 3 - 5 years of experience in a relationship-oriented, client-centric banking environment demonstrating the ability to build trust and deliver personalized service.
• Expertise in complex banking products, including consumer loans, IRAs, and business accounts, ensuring accurate setup, management, and regulatory compliance.
• Strong risk and compliance awareness, with hands-on experience in fraud prevention and mitigation to protect customer assets and uphold institutional integrity.
• Exceptional relationship management, with a focus on deepening client connections, cultivating new opportunities, and driving branch growth through proactive outreach.

About Our Benefits and Compensation:

Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that we’re willing to discuss up front.

And we are constantly evaluating and improving our benefits. In fact, eligible employees receive over 30 days off per calendar year! That includes 18 days of PTO to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.

Check out our total rewards package at: https://www.cbmicrosite.com/incrediblebank

About the Company:

IncredibleBank first started in 1967 as River Valley Bank with a single location in Rothschild, WI. And we may have strong roots in community banking, but IncredibleBank wasn’t awarded as one of America’s Most Innovative Banks by the Independent Community Bankers of America for our popcorn Fridays. Though we do love free popcorn...

We strive to stay on the leading edge of banking technology with the goal providing the best, simplest way for our customers across the country to do their banking. But if our customers need us, they can pick up the phone and talk to a real person. And that’s what makes us America’s first national online community bank. And who doesn’t love the idea of a national community?

Today, IncredibleBank is a $2.0 billion-asset institution that has grown to 17 brick-and-mortar locations with customers in all 50 states. But we know that as an employer, it’s less about size than it is about culture. That’s why we’re especially proud to have been certified as a Great Place to Work.

Learn more about our Great Place to Work engagement results here: https://www.greatplacetowork.com/certified-company/7022621