Senior IT Support Specialist @ Modernizing Medicine

We are united in our mission to make a positive impact on healthcare. Join Us!

South Florida Business Journal, Best Places to Work 2024
Inc. 5000 Fastest-Growing Private Companies in America 2023
Company of the Year | 2023 BIG Innovation Awards
Fastest-Growing Company of the Year – Large (Bronze) | 2022 Best in Biz Awards

Who we are:

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

ModMed is hiring a driven Senior IT Support Specialist to join our positive, passionate, and high-performing IT team.This is an exciting opportunity to be the go-to person for computer hardware and software needs, providing front line user support for all internal tools and technologies. The Senior IT Support Specialist troubleshoots, responds to inquiries and finds solutions to technical challenges. Improve the user experience by contributing to longer-term projects and documentation efforts.within a fast-paced Healthcare IT company that is truly Modernizing Medicine!

Your Role:

Manage service requests submitted to the service desk via calls, emails, and tickets, ensuring all requests are handled professionally, with the highest quality of customer service possible.
Provide IT support for all applicable IT resources, referring more complex problems to the appropriate technical team.
Answer IT related questions, provide advice and training to users.
Maintain user training manuals and procedures.
Log support requests for continued problem resolution and tracking. Maintain one-to-one contact with users throughout the lifecycle of an incident or request.
Stay up-to-date and aware of all applicable IT systems systems and remain continuously engaged in enhancing the user experience.

Skills & Requirements:

Experience supporting Apple, Linux, Windows and BYOD environments, required.
Experience supporting LAN/WAN networking and mobile computing environments, required.
Strong knowledge of:
- SaaS platforms: G Suite, RingCentral, Zendesk, etc.
- SSO technologies: LDAP, AD, Okta, etc.
- Scripting languages: Bash, Python, etc.
Experience supporting a wide range of technologies, including VoIP, copiers, Audio/Video (AV) systems, cloud systems, open source software, etc.
Strong customer service, organizational, prioritization, multitasking and communication skills.
A willingness to be flexible and adaptable to changing priorities and schedules.
Be available for an on-call rotational schedule that spans a week at a time.
CompTIA A+ and CompTIA Network+ preferred.
Previous work experience in a corporate environment is preferred.
This role requires the ability to work in our Boca Raton, FL headquarters.

#LI-KM1

ModMed Benefits Highlight:

At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including:

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
401(k) Plan with immediate vesting in the company matching contribution,
Generous Paid Time Off and Paid Parental Leave programs,
Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability,
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

6 month growth

1 year growth

2 year growth