B

BlackStone eIT

System integrator delivering AI-enabled digital transformation

IT Support Engineer / Agent

IT Service Desk & End User SupportPosted on Nov 10
Full-timeAbu Dhabi - United Arab EmiratesNo salary listedIn-person

About the Job

Requirements

  • Five or more years of professional end-user computing, desktop support, or service support experience.
  • Strong hands-on experience with Windows endpoints, Microsoft 365, hardware troubleshooting, and printers.
  • Working knowledge of Active Directory/Entra ID, endpoint management, Intune/MDM, and ITSM tools.
  • Strongly preferred Arabic and English communication skills.

Responsibilities

  • Receive, diagnose, and resolve incidents and service requests through the approved ITSM platform.
  • Support laptops, desktops, operating systems, Microsoft 365, printers, peripherals, and standard applications.
  • Provide user-account, access, password, and Microsoft 365 support within security controls.
  • Configure, deploy, replace, and recover endpoint devices and maintain asset records.
  • Support meeting rooms, conferencing equipment, and common workplace technology.
  • Escalate unresolved or specialist issues with complete diagnostics and evidence.
  • Maintain knowledge articles, resolution notes, and recurring-issue records.
  • Follow security, confidentiality, and data-handling requirements across all assigned locations.

Desired Qualifications

  • ITIL 4 Foundation, CompTIA A+/Network+, or Microsoft Endpoint certification.

About the Company

BlackStone eIT

System integrator delivering AI-enabled digital transformation

Blackstone eIT is a system integrator and independent software vendor that helps organizations modernize through customized technology solutions across strategy, development, and managed services. It combines consulting, custom software, IT governance, workflow automation, and UI/UX design with hosted data storage, network, and security to support the full digital transformation lifecycle. It emphasizes long-term partnerships and uses intelligent technologies such as AI, machine learning, computer vision, big data analytics, blockchain, and IoT, including Agentic AI and Generative AI across its offerings and proprietary products like a Business Excellence Suite, Learning Management System, e-invoicing platform, Carbon Management Platform, and archiving system. Its goal is to help clients become digital-first, data-informed, and AI-enabled, with the aim of reducing costs and improving operational efficiency across finance, education, government, and manufacturing.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Seattle, WA
Founded
2014

Recently Posted Jobs

Explore more opportunities at BlackStone eIT

See more jobs