Food Service & HospitalityDining, Bar & Counter Service
About the job
Requirements
At least 5–6 years of food and beverage experience, including prior experience as a Captain, Head Waiter, Senior Waiter, or similar supervisory role in a luxury hotel, fine dining restaurant, or high-end hospitality environment.
Strong knowledge of luxury and fine dining service standards, food and beverage operations, table service, and guest relations.
Strong knowledge of wine and wine service, including grape varieties, wine regions, styles, food pairing, and appropriate serving techniques.
Ability to lead and coordinate a service team while maintaining a hands-on approach during daily operations.
Strong leadership, organizational, and problem-solving skills, with the ability to remain composed and effective during busy service periods.
Knowledge of food and beverage offerings, including menu ingredients, preparation methods, wines, cocktails, and other beverages.
Guest engagement and suggestive selling skills, including the ability to provide knowledgeable recommendations and create personalized dining experiences.
Fluency in English.
Attention to detail, professional appearance, and commitment to maintaining luxury hospitality standards.
Ability to motivate and support team members.
Ability to frequently walk and navigate stairs between different levels, dining areas, service stations, and operational points of the property.
Responsibilities
Lead and coordinate the service team during daily operations, ensuring seamless, timely, and consistently elevated service.
Supervise assigned dining or service areas and ensure that operational and brand standards are maintained.
Conduct pre-service briefings and ensure the team is informed of reservations, VIP guests, special occasions, guest preferences, menu changes, wine selections, and daily operational priorities.
Coordinate with the Restaurant Floor Manager, Head Waiters, Waiters, Assistant Waiters, Bartenders, Kitchen, and other departments to ensure smooth service.
Welcome and engage with guests as needed, providing a warm, discreet, and personalized experience.
Assist guests with wine selections, recommendations, pairings, and service using strong wine knowledge.
Support wine presentation and service according to luxury dining standards, including appropriate glassware, temperature, opening, pouring, and table service.
Monitor service timing, table presentation, staff performance, cleanliness, and guest satisfaction.
Assist with food and beverage delivery during service and ensure appropriate service sequences are followed.
Maintain knowledge of the menu, wine list, cocktails, and beverage offerings and provide informed guest recommendations.
Encourage appropriate suggestive selling of food and beverage offerings while maintaining a genuine, guest-centric approach.
Anticipate guest needs and proactively address requests, special occasions, and preferences.
Handle guest feedback and service concerns professionally and discreetly, escalating matters to the Restaurant Floor Manager when appropriate.
Coordinate service across the property's Caldera layout, ensuring effective communication and smooth movement between different levels and service areas.
Support the training, coaching, and development of junior team members in service standards, wine knowledge, and guest engagement.
Assist with table allocation, seating flow, reservations, and operational coordination when required.
Maintain service stations, dining areas, and back-of-house service areas to high standards.
Monitor availability of service equipment, tableware, glassware, wine tools, and other operational supplies, and communicate replenishment needs.
Ensure compliance with health, safety, hygiene, responsible alcohol service, and company policies.
Assist with opening, daily, and closing procedures and ensure the restaurant is prepared for each service.
Contribute to a positive, collaborative, and professional team environment.
Perform additional duties and responsibilities assigned by Food & Beverage leadership.
Desired Qualifications
Sommelier certification or formal wine training.
Additional languages.
Sandblu Group is currently in search of: Restaurant Captain
Crafting the Future of Luxury Hospitality in Santorini, we are the team behind one of Greece's most exciting and rapidly growing luxury hospitality group. Our expanding collection includes the award-winning Sandblu Resort, the first LXR Hotels & Resorts property by Hilton in Greece, Blu Syllogi, a carefully curated handpicked fashion collection, the iconic Blu Restaurant overlooking Santorini's breathtaking Caldera, Inspire Luxury Villas, and the upcoming luxury developments Heliotopos Luxury Caldera Suites & Restaurant, and a new beachfront destination. At Sandblu, we are redefining ultra-luxury hospitality through excellence, innovation, and genuine Greek hospitality. As one of the few LXR Hotels & Resorts in Europe, we are proud to introduce a new benchmark of luxury to Greece while creating exceptional destinations where unforgettable guest experiences begin with outstanding people.
This opportunity forms part of the launch of our upcoming exciting project, a luxury sister property & restaurant located on the Santorini Caldera. As a new addition to our portfolio, this concept will offer a distinctive expression of luxury hospitality and gastronomy, shaped by its exceptional setting and the unique character of Santorini, while providing an opportunity to contribute to the creation of a truly exceptional destination.
Lead and coordinate the service team during daily operations, ensuring seamless, timely, and consistently elevated service.
Supervise the assigned dining or service areas and ensure that all operational and brand standards are maintained.
Conduct pre service briefings and ensure the team is informed of reservations, VIP guests, special occasions, guest preferences, menu changes, wine selections, and daily operational priorities.
Coordinate closely with the Restaurant Floor Manager, Head Waiters, Waiters, Assistant Waiters, Bartenders, Kitchen, and other departments to ensure smooth service.
Welcome and engage with guests when required, ensuring a warm, discreet, and personalized experience throughout their visit.
Demonstrate strong wine knowledge and confidently assist guests with wine selections, recommendations, pairings, and service.
Support the presentation and service of wines according to established luxury dining standards, including appropriate glassware, temperature, opening, pouring, and table service.
Monitor service timing, table presentation, staff performance, cleanliness, and overall guest satisfaction.
Support the team during service by assisting with food and beverage delivery and ensuring appropriate service sequences are followed.
Maintain strong knowledge of the menu, wine list, cocktails, and beverage offerings and assist guests with informed recommendations.
Encourage confident and appropriate suggestive selling of food and beverage offerings while maintaining a genuine, guest centric approach.
Anticipate guest needs and proactively address requests, special occasions, and preferences.
Handle guest feedback and service concerns professionally and discreetly, escalating matters to the Restaurant Floor Manager when appropriate.
Coordinate service efficiently across the property's unique Caldera layout, ensuring effective communication and smooth movement between different levels and service areas.
Support the training, coaching, and development of junior members of the team, including service standards, wine knowledge, and guest engagement.
Assist with table allocation, seating flow, reservations, and operational coordination when required.
Ensure service stations, dining areas, and back of house service areas are maintained to impeccable standards.
Monitor the availability of service equipment, tableware, glassware, wine tools, and other operational supplies and communicate replenishment needs.
Ensure compliance with all health, safety, hygiene, responsible alcohol service, and company policies.
Assist with opening, daily, and closing procedures and ensure the restaurant is fully prepared for each service.
Contribute to a positive, collaborative, and professional team environment that reflects the values of the property and the group.
Perform additional duties and responsibilities as assigned by the Food & Beverage leadership.
Requirements
Minimum 5-6 years of proven experience in Food & Beverage, with previous experience as a Captain, Head Waiter, Senior Waiter, or similar supervisory role within a luxury hotel, fine dining restaurant, or high-end hospitality environment.
Strong knowledge of luxury and fine dining service standards, food and beverage operations, table service, and guest relations.
Strong knowledge of wine and wine service, including grape varieties, wine regions, styles, food pairing, and appropriate serving techniques. Sommelier certification or formal wine training is considered an advantage.
Proven ability to lead and coordinate a service team while maintaining a hands-on approach during daily operations.
Excellent communication and interpersonal skills, with a warm, polished, and guest oriented approach.
Strong leadership, organizational, and problem solving skills, with the ability to remain composed and effective during busy service periods.
Excellent knowledge of food and beverage offerings, including menu ingredients, preparation methods, wines, cocktails, and other beverages.
Confident guest engagement and suggestive selling skills, with the ability to provide knowledgeable recommendations and create personalized dining experiences.
Fluency in English is required, additional languages are considered an asset.
Strong attention to detail, professional appearance, and a genuine commitment to maintaining luxury hospitality standards.
Positive attitude, professional demeanor, and ability to motivate and support team members.
Comfortable working in a unique Caldera setting, involving frequent walking and navigating stairs between different levels, dining areas, service stations, and operational points of the property.
Benefits
Tailored Compensation | Competitive remuneration package customized to fairly reflect your profile and expertise.
Staff Residences: Shared accommodations of up to 2 pax, with comfort amenities, ensuring a seamless home-away-from-home experience in Santorini.
Meal Plan while in Santorini | Balanced and freshly prepared meals served in welcoming staff dining setting.
Exclusive Staff Privileges | Access to special staff discounts across our network of partners and Friends & Family rates for your loved ones.
Pathway to Growth & Development | Ongoing professional development in line with global hospitality standards and a clear trajectory for career advancement within a fast-growing, award-winning resort.
Recognition & Rewards | Access to performance-based bonus schemes and recognition initiatives that celebrate talent, achievement, and contribution to the Sandblu vision, along with CSR and engagement activities that foster connection and purpose.
Our success is built on our people. Guided by our core values of kindness, integrity, teamwork, and authentic hospitality, we foster a supportive and inspiring work environment where every team member has the opportunity to learn, grow, and build a rewarding long-term career. We invest in our people by providing quality accommodation, three daily meals, inclusive work environment, continuous training and development, and exciting career opportunities across our expanding portfolio of luxury hospitality brands.
If you are passionate about delivering exceptional service and aspire to be part of an ambitious team shaping the next chapter of luxury hospitality in Santorini, we would love to hear from you.
RMKA PC and RSTQ PC are equal opportunity employers. We are committed to creating a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.