Front Desk Operations Customer Service Representative
Full-Time
$18 - $20/hr
Entry
Greenwich, CT, USA+4 moreMore locations: Long Island, New York, USA | New York, NY, USA | Brooklyn, NY, USA | Hoboken, NJ, USA
In Person
RetailCheckout & Customer Service
About the job
Requirements
Experience in customer service-related roles is preferred.
Prior responsibilities in the fashion industry and communications management are desired.
Experience or a deep interest in fashion and sustainability, with a working knowledge of garment construction, is desired.
Demonstrate discretion and respect when handling sensitive information.
Be able to organize workflows, track details, anticipate the needs of the tailoring team and clients, and take ownership of assigned work.
Responsibilities
Maintain a professional, warm, and welcoming office environment.
Greet clients and manage check-ins, pickups, and payments.
Answer inbound calls to the Alteration Specialists Studio.
Manage client bookings and appointments.
Process new transactions and ensure internal reporting is accurate.
Order, track, and manage office inventory, supplies, and purchases.
Ensure outsourced garments are appropriately tagged, distributed, and delivered.
Manage fitting-room processes and appointments.
Communicate with customers across email, phone, and in-person interactions, and provide recommendations based on their needs.
Collect, organize, and track consumer feedback, day-to-day issues, and other relevant information, and communicate it to the team.
Contribute ideas to company policies to improve the customer experience.
Ensure front-operations quality-control checkpoints are consistently met for each garment entering or leaving the studio.
Ensure tickets are created and processed throughout each garment’s life cycle with Alteration Specialists.
Record and document requests for alterations, refunds, and other process failures, and develop written solutions to improve operational efficiency.
Desired Qualifications
Experience in customer service-related roles.
Prior responsibilities in the fashion industry and communications management.
Experience or a deep interest in fashion and sustainability, with a working knowledge of garment construction.
Front Desk Operations - Customer Service Representative: NYC, Long Island, NY, Hoboken, NJ, Greenwich, CT
alts | Alteration Specialists is looking for a Front Desk Operations Representative
Alts is looking for a dynamic professional Front Desk Operations member, distinguished by their charisma, commitment, and professional integrity. This role will include responding to phone calls and emails, office management and administration, as well as internal/external communication, and creative problem solving. This is a customer facing position, full-time role in New York City, Brooklyn, NY, Long Island, NY, Hoboken, NJ & Greenwich, CT, with competitive pay, full benefits, and opportunities for future growth.
Responsibilities include:
Front Desk - Office Management
Maintain a professional, warm, welcoming office environment
Greet all clients, manage check-ins, pickups and payment
Answer all inbound calls to the Alteration Specialists Studio
Manage all client bookings and appointments
Process new transactions and ensure internal reporting is correct
Responsible for ordering, tracking and managing office inventory, supplies and purchases
Ensure all outsourced garments are appropriately tagged, distributed and delivered
Manage the flow of fitting room processes and appointments
Customer Service
Quick, warm, and on-brand customer communication across emails, calls and in-person
Thoughtful and authentic recommendations to customers through a deep understanding of their need
Thoughtful interaction with each customer
Collect, organize, and track consumer feedback, day to day issues and other relevant information and communicate this to the team
Contribute ideas to company policies to create an even better customer experience
Operations
Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio
Ensure all tickets are properly created, and processed throughout the garment’s life cycle with Alteration Specialists
Properly record and document all RFA’s, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency
Attributes
You are warm, compassionate, and empathic. You have a calming demeanor and a way of building trusting, caring relationships with ease.
You are a skilled communicator. You’re both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion.
You are mission driven. You are motivated to help change the fashion industry, and move towards a more sustainable future and serve as an excellent ambassador for a cause you believe in.
You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list.
You are detail-oriented. You take pride in a beautifully executed workflow and typos in your emails make you cringe.
You are thoughtful. You can anticipate the needs of your tailoring team and clients, and feel committed to proactively creating a supportive environment for all. You are able to recognize how your individual role feeds into the larger organization’s objectives.
You have great professional integrity. You take ownership over your work, ask for help when you need it, and are committed to your own growth and development.
Experience
Experience in customer service related roles preferred
Prior responsibilities in the fashion industry, and communications management desired.
Experience or deep interest in fashion and sustainability desired, with a working knowledge of garment construction desired.
*This is an entry-level/early career role.*
Why the Role is Compelling As a Front Desk Operations member at Alts, you will play a critical role in the overall success of the store and contribute to a positive and dynamic shopping experience for customers. You will have the opportunity to work with a dynamic team, hone your organizational and customer service skills, and grow your career in the retail industry. This is a fantastic chance to join a supportive, goal-driven company with plenty of opportunities for advancement as the brand continues to expand. We are a performance-driven company, and strong performance can lead to promotion opportunities as early as three months to our full time Studio Experience Coordinator position which would come with a raise.
You would feel the support of a tight-knit tailoring and operations team, and the excitement of being part of a growing, multi-studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing.
Alts is committed to hiring and rewarding top talent. We value hard work, dedication, and the development of our employees. As part of our team, you will receive competitive compensation, benefits, and ongoing opportunities for personal and professional growth.
Compensation FDO earns $18 an hour when you are accompanied by a Studio Experience Coordinator or other FDO. If you are working a shop on your own then you will be paid $20 an hour for that specific shift. $18 an hour is the base compensation for any and all FDO roles.