Full-Time
Sales Enablement Manager
CallRail
201-500 employees
Call tracking and lead management platform
No salary listed
Atlanta, GA, USA
Hybrid
Through December 2026, on-site Tuesdays and Thursdays are required. Beginning January 2027, on-site Mondays, Tuesdays, Thursdays, and alternating Wednesdays are required; Fridays remain remote.
 Sales & Account Management (1) |
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- At least 4 years of experience in sales enablement, sales training, or sales operations, ideally in a business-to-business software-as-a-service or high-growth environment.
- A track record of designing and delivering onboarding curricula and ongoing skill-development programs for sales or account management teams, with measurable impact on ramp time or performance.
- Strong live and virtual facilitation and coaching skills, including the ability to run in-person or virtual training sessions and coach representatives directly.
- Practical, hands-on comfort using artificial intelligence tools such as Gemini or Claude to synthesize data and insights into coaching and content.
- Experience partnering cross-functionally with Product, Product Marketing, and/or Finance teams to translate initiatives into field-ready enablement.
- Excellent written and verbal communication skills, with the ability to distill complex or technical information into clear, actionable guidance.
- Ability and willingness to work on-site at CallRail's corporate office in Atlanta.
- Own the design, delivery, and continuous improvement of new-hire onboarding, role-based promotion paths, and ongoing skill-development programs focused on customer-centric value selling.
- Track engagement, application, and retention of trained content.
- Partner with sales teams to identify performance and process gaps and translate those insights into recurring, dynamic education programs using Gong call-review insights and Outreach engagement data.
- Establish and maintain governance of critical go-to-market processes.
- Serve as the primary liaison to Engineering/Product Development, Product Marketing, and Finance to translate new features, pricing, promotional offers, and strategic initiatives into sales-ready enablement.
- Represent Sales in cross-functional initiatives, including planning and update meetings, and identify areas of front-line impact.
- Own and continuously refine sales process documentation, including playbooks, runbooks, and process guides, so they reflect current tools, messaging, and go-to-market motion.
- Own in-practice coaching and adoption for Gong and Outreach, while leveraging Testbox and Synthesia to optimize performance.
- Coach representatives on adopting artificial intelligence tools in their day-to-day workflow.
- Evaluate and introduce new tools to modernize training delivery and sales enablement.
- Partner with Sales Leadership to support strategic Sales initiatives and ensure training, process, and communication resources are in place for successful execution.
- Continuously adopt artificial intelligence platforms to streamline personal workflow and comply with CallRail artificial intelligence usage policies.
- Background in instructional design, adult learning theory, or a formal training certification.
- Prior experience in call tracking, conversation intelligence, or broader marketing technology.
- Experience managing or contributing to a formal onboarding curriculum for a distributed or hybrid sales team.
CallRail provides call tracking and lead management for small and medium-sized businesses by assigning unique phone numbers to different marketing campaigns, enabling measurement of which ads drive inbound calls. Its platform bundles call tracking, form tracking, conversation intelligence, and lead management in a subscription service; AI transcribes calls, analyzes keywords, and helps qualify leads, while integrating with marketing and CRM tools. It differentiates itself by focusing on SMBs with scalable pricing and native integrations, delivering end-to-end attribution and lead qualification in one system. Its goal is to help businesses understand which marketing efforts generate high-quality leads and convert them into customers to optimize campaigns and sales processes.
Company Size
201-500
Company Stage
Late Stage VC
Total Funding
$149.9M
Headquarters
Atlanta, Georgia
Founded
2011
Get referred to CallRail
See people who can refer or advise you
Simplify's Take
What believers are saying
- June 10, 2026 ChatGPT ads attribution makes CallRail first SMB AI-ad tracker.
- July 21, 2026 home-services integrations expand reach to 10,000 contractor customers.
- CallRail said 225,000 businesses use its platform, giving Voice Assist a large installed base.
What critics are saying
- HubSpot, Jobber, and Clio can bundle adjacent automation, compressing CallRail's pricing power.
- Standalone Voice Assist invites competition from Twilio, Five9, and specialized AI receptionist vendors.
- A major CRM or field-service suite can absorb call tracking, leaving CallRail commoditized.
What makes CallRail unique
- CallRail links marketing attribution to phone, text, and form leads across SMB channels.
- Voice Assist now books appointments, qualifies callers, and transfers warm leads in real time.
- July 2026 integrations with Jobber, Clio, and HubSpot embed CallRail inside workflows.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Competitive HSA with company matching
Paid parental leave
Flexible vacation policy
401K options with company dollar-for-dollar match
Employee stock options available from day one
Hybrid Work Options
MARTA transportation or office parking expenses covered
Employee charitable donation company match, up to $500 annually
Regular company outings and events
Catered lunch every Tuesday
Phone/Internet Stipend?
Home Office Stipend?
Designated bike storage
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↑ 0%2 year growth
↓ -1%CallRail launches real-time lead qualification and intelligent call transfers in Voice Assist. Custom AI agents now qualify callers, route leads, and brief teams before every transfer, giving businesses time back and customers a better experience. CallRail, the AI-powered lead engagement platform, announced a major expansion of Voice Assist, its AI voice and text assistant, adding real-time lead qualification and intelligent call transfer. Voice Assist now qualifies callers, identifies intent, and routes each call to the optimal destination - briefing the team before handoff for a seamless customer experience. Spam and other distractions are filtered out, so only qualified leads reach a representative. For 15 years, CallRail has connected the dots between marketing campaigns and the calls that turn into customers. Now the company is taking what it has learned from tracking and analyzing 300 million leads a year and putting it to work during the call itself, reshaping every step of the inbound call process to deliver a better customer experience, ensure no leads are missed, and give businesses back time. "Every customer deserves a fast response, but not every conversation requires pulling an employee away from their work," said Ryan Johnson, Chief Product Officer at CallRail. "Voice Assist gives teams the confidence that every call or text will be handled, including ones they may have missed. It can not only answer routine questions and schedule appointments, but simultaneously identify qualified, high-intent leads and route them to the right person in real time. The result is fewer interruptions for your team, more productive conversations with your leads, and a better experience for every customer." The advanced capabilities within Voice Assist combine three connected functions into a comprehensive inbound call management experience: * Lead qualification: Voice Assist screens every inbound call and text against custom criteria live during the conversation. This includes filtering out spam, callers outside of your service area and low value leads. This allows team members to only spend time on the leads that matter. * Intent-based routing: Voice Assist automatically detects why someone is calling and routes them to the appropriate person or destination. With no guessing, end-users are directed faster and more accurately than having to wait for and guess on the right menu option. * Automated warm transfers: Voice Assist dramatically improves the customer experience by providing a quick summary as it transfers to your team member, so they can provide the best service without requesting information already shared by the lead. For too long, teams have faced an impossible choice: answer every call and waste time on spam and unqualified leads, or screen aggressively and risk missing real opportunities. Voice Assist eliminates that trade-off. Unlike standalone AI voice agents, it's built into the CallRail platform, connecting lead quality, caller intent, and marketing performance so businesses can identify which campaigns drive their best leads and optimize marketing spend to acquire more customers. The results speak for themselves. Callers are 7x more likely to engage with Voice Assist than voicemail, and businesses using it have seen answered calls increase by up to 44%. Businesses can now trust that the right calls reach the right people quickly, and they have the context they need to move those conversations forward. "We are very happy with Voice Assist. It has given our front desk staff more time to focus on scheduling new patients and increasing access to care," said Christian Losch, COO at BrainWorks Behavioral Health. "Our new patients are routed to the best place for them to begin intake and our current patients are connected with the right people more efficiently."
CallRail Voice Assist: standalone access and contextual AI texting. CallRail has made Voice Assist available as a standalone product and added shared conversation history and post-call AI SMS - directly tackling the customer reset problem in automated service. Renascence Newsdesk What happened. CallRail has expanded access to its Voice Assist product, making the AI-powered answering tool available to any business regardless of whether it uses CallRail's broader call-tracking platform. Previously positioned as an add-on within the CallRail ecosystem, Voice Assist can now operate as a standalone offering - a deliberate move to widen the addressable market beyond the company's existing customer base. Alongside the access expansion, CallRail has introduced two notable capability upgrades: AI-powered text messaging that allows Voice Assist to continue a conversation via SMS after a call ends, and a shared conversation history that gives the assistant context from prior interactions. The result is an assistant that no longer treats each call as an isolated event but instead carries forward what it already knows about a customer. Why it matters. For customer-experience practitioners, the most consequential detail here is not the standalone availability - it is the contextual memory. One of the most persistent friction points in automated service is the reset problem: customers who have spoken to a brand before are forced to re-identify themselves and re-explain their situation at every touchpoint. Shared conversation history directly attacks that failure mode, reducing the cognitive load on the customer and signalling that the business actually remembers them. In behavioural-economics terms, this maps onto the recognition heuristic - people trust and prefer entities that demonstrate familiarity with them. The addition of post-call AI texting is equally significant from a service-design perspective. It extends the service moment beyond the call itself, creating a low-effort follow-up channel that keeps the conversation alive without requiring the customer to initiate again. For small and medium-sized businesses in particular - the segment CallRail is most visibly targeting with the standalone move - this kind of asynchronous continuity has historically been out of reach without significant technology investment. By the numbers. * 2 new capabilities launched alongside the access expansion: AI-powered SMS follow-up and shared conversation history. * 1 platform dependency removed: Voice Assist no longer requires a CallRail call-tracking subscription to operate. The Renascence take. Most coverage of this announcement will focus on the go-to-market angle - CallRail opening a new revenue lane by decoupling a product from its platform. That is the business story. The CX story is subtler and more important: the industry is quietly shifting its definition of what an AI assistant is supposed to remember. The real competitive advantage in AI-assisted service will not come from how well a bot handles a single call - it will come from how much it already knows before the call begins. Contextual memory is the feature that separates a tool from a relationship. What most operators miss is that customers do not grade interactions in isolation; they grade the cumulative experience of being known or unknown by a brand. A customer-obsessed operator should be asking right now: across every automated touchpoint Renascence run, what does its system actually remember - and what does it force the customer to repeat? That gap is where trust is lost, one reset at a time. This briefing was written by the Renascence newsdesk, synthesising reporting from the outlets below. Follow the links for the original coverage. More in AI Stay ahead of CX Get the signal, not the noise. The stories shaping customer experience - plus the Journal and Experience Loom - in your inbox.
CallRail has made its Voice Assist AI tool available to all businesses, regardless of whether they use CallRail's call tracking platform. The company added AI-powered texting capabilities and shared conversation memory to help businesses respond more quickly across customer interactions. Voice Assist now operates as a standalone product that businesses can deploy using their existing phone numbers. The AI assistant answers calls and texts 24/7, with CallRail data showing that 28% of business calls typically go unanswered. Businesses using Voice Assist see 44% more answered calls on average, with leads seven times more likely to engage than through voicemail. New features include instant text responses within seconds and conversation memory that tracks interactions across both calls and texts. CallRail serves more than 225,000 businesses worldwide.
CallRail has expanded its partnership with Clio, integrating its Voice Assist AI tool with Clio Grow and Clio Manage platforms. The integration enables law firms to handle inbound calls and texts 24/7 using AI that can recognise existing clients, qualify new leads, and book consultations automatically. Voice Assist pulls client information from Clio to personalise interactions, greeting returning callers by name and skipping previously answered intake questions. For new callers, it runs standard intake procedures and creates contacts in Clio with full marketing attribution. The system schedules consultations directly into Clio Manage without requiring human intervention, including after-hours calls. CallRail serves more than 225,000 businesses worldwide. The integration is now available to law firms.
CallRail expands AI home services platform with Jobber, JobNimbus, JobTread, and Workiz integrations. Published on: Jul 22, 2026 CallRail is expanding its AI-powered lead engagement platform for the home services industry through new integrations with Jobber, JobNimbus, JobTread, and Workiz. The announcement strengthens CallRail's position in the field service software ecosystem by combining AI voice automation with field service management platforms, helping contractors automate lead capture, appointment scheduling, and customer data synchronization. Artificial intelligence is increasingly moving beyond customer support chatbots and marketing automation into operational workflows that directly influence revenue generation. CallRail has announced an expansion of its home services ecosystem through a deeper integration with Jobber and new platform integrations with JobNimbus, JobTread, and Workiz, extending AI-powered lead management capabilities across some of the industry's most widely used field service management platforms. The update introduces CallRail's first bidirectional integration between Voice Assist, the company's AI-powered voice assistant, and a field service management platform. The enhanced Jobber integration allows contractors to automatically qualify inbound leads, schedule appointments, synchronize customer records, and reduce manual administrative work without leaving their existing operational systems. The announcement reflects a broader trend across enterprise software, where AI is becoming embedded directly into business workflows rather than functioning as a standalone productivity tool. AI voice automation meets field service management. For home service contractors, missed calls often translate directly into missed business opportunities. Electricians, HVAC providers, plumbers, roofers, landscapers, and remodeling companies frequently operate in environments where answering incoming calls while working on-site is impractical. CallRail's Voice Assist addresses this operational challenge by acting as an AI-powered virtual receptionist capable of answering calls, qualifying leads, collecting customer information, and intelligently transferring calls when needed. With the new Jobber integration, those capabilities now extend into operational scheduling. The platform can check real-time calendar availability, book appointments during live customer calls, recognize returning customers, personalize conversations using existing customer records, and automatically synchronize call recordings, transcripts, and intake information back into the contractor's field service management platform. By connecting customer interactions directly with operational systems, contractors can reduce manual data entry while maintaining more accurate customer records across their business applications. Expanding the home services technology ecosystem. Alongside the enhanced Jobber partnership, CallRail introduced its first native integrations with JobNimbus, JobTread, and Workiz, broadening its reach across multiple segments of the home services industry. The integrations allow businesses to automatically generate leads within their preferred field service management platforms based on customer interactions including phone calls, text messages, and website form submissions. Voice Assist can also retrieve customer information directly from these connected systems during live conversations, enabling more contextual and personalized interactions without requiring contractors to manually access multiple applications. This connected workflow reflects the growing emphasis on interoperability within enterprise software ecosystems, where organizations increasingly expect customer relationship management (CRM), scheduling, communications, marketing, and operational platforms to exchange data automatically. AI is becoming operational infrastructure. Rather than simply automating isolated customer interactions, the latest integrations demonstrate how AI is evolving into operational infrastructure for small and mid-sized service businesses. The ability to connect communications, scheduling, customer data, and lead management through a single workflow can improve response times while reducing repetitive administrative tasks. According to Ryan Johnson, Chief Product Officer at CallRail, the company's product development has been shaped by feedback from more than 10,000 home service contractor customers, many of whom identified missed calls, disconnected software systems, and manual data entry as persistent operational challenges. By integrating Voice Assist with field service management platforms, CallRail aims to enable contractors to capture more inbound opportunities while spending less time navigating multiple business applications. Connected data improves marketing performance. The new integrations also strengthen marketing attribution capabilities. According to Tyler Folkman, Chief AI Officer at JobNimbus, combining call data with operational job data provides contractors with greater visibility into which marketing channels generate qualified leads and completed jobs. This alignment between marketing and operations reflects an increasing priority across enterprise software. Organizations are investing heavily in customer data platforms (CDPs), marketing automation, AI-powered analytics, and integrated CRM systems to create unified customer records that improve decision-making across sales, marketing, and service operations. Technology ecosystems from providers such as Microsoft, Google, Salesforce, and Adobe increasingly emphasize connected workflows where AI can automate repetitive processes while providing richer customer insights across business functions. Why it matters. The latest integrations highlight how vertical SaaS providers are embedding AI into industry-specific operational workflows rather than offering generalized AI assistants. For home service businesses, the combination of AI-powered voice automation, real-time scheduling, CRM synchronization, and marketing attribution has the potential to improve lead conversion while reducing administrative overhead. The announcement also reflects a broader evolution across enterprise software. According to Gartner, organizations are increasingly prioritizing AI solutions embedded within operational workflows rather than standalone AI applications. Similarly, IDC projects continued growth in AI spending across customer engagement, field service management, and workflow automation as businesses seek measurable operational efficiency gains. As competition intensifies across the home services market, platforms capable of combining AI, communications, scheduling, and customer intelligence into unified operational systems are likely to become increasingly important for contractors seeking to improve responsiveness, customer experience, and business growth. Market landscape. The home services software market is rapidly evolving as AI, workflow automation, and vertical SaaS platforms converge. Contractors are increasingly replacing disconnected tools with integrated ecosystems that combine customer communications, scheduling, CRM, marketing attribution, and operational management. AI-powered voice assistants, predictive analytics, and real-time workflow automation are enabling service businesses to improve lead conversion, reduce manual administration, and deliver faster customer experiences. As digital transformation accelerates, interoperability between field service management platforms and marketing technologies is becoming a key competitive differentiator. Top insights. * CallRail expanded its AI-powered home services platform with new integrations for Jobber, JobNimbus, JobTread, and Workiz, strengthening workflow automation. * The enhanced Jobber partnership introduces CallRail's first bidirectional integration with a field service management platform, enabling live scheduling and customer data synchronization. * AI-powered Voice Assist can qualify leads, recognize returning customers, automate appointment booking, and reduce manual CRM updates during customer interactions. * New integrations improve marketing attribution by connecting customer calls, messaging, and operational job data within contractors' existing business platforms. * The announcement reflects growing demand for AI embedded directly into operational workflows rather than standalone automation tools.