One to two years of experience in customer service, technical support, or a related field.
Working knowledge or familiarity with HTML, CSS, and JavaScript.
Technical aptitude for learning web technologies and software tools.
Clear and professional written and verbal communication skills.
A friendly, empathetic, and patient approach to customer interactions.
Strong organization, attention to detail, and problem-solving skills.
Comfort working independently in a fast-paced, remote environment.
Responsibilities
Provide support via email, phone, and live chat.
Troubleshoot and resolve technical issues related to website configuration, IDX integration, and third-party platforms such as WordPress.
Collaborate with external web developers to assist with custom website integrations.
Escalate advanced or unresolved issues to internal teams as needed.
Identify and document support issues and resolutions to improve internal knowledge sharing.
Assist partner firms and resellers with onboarding, training, and best practices.
Continuously learn about product features, integrations, and support tools.
Contribute to customer support metrics and reporting.
Perform other duties as assigned.
Desired Qualifications
Familiarity with WordPress and/or website content management systems.
Experience supporting software products or working with real estate clients.
Previous exposure to customer relationship management (CRM) systems, IDX platforms, or marketing automation tools.
Interest in continuous improvement.
About iHomefinder
iHomefinder is a leading provider of real estate technology solutions, helping agents, brokers, and web developers create powerful online experiences. We provide IDX property search, lead generation, and marketing tools that integrate seamlessly with websites and CRM systems. Our Support Team plays a critical role in helping clients and partners succeed with our solutions.
Position Overview
As a Technical Support Representative at iHomefinder, you’ll be on the front lines assisting clients and partner web developers with the configuration, integration, and use of our hosted website and IDX search products. You'll communicate directly with users to diagnose issues, recommend solutions, and guide them through implementation. This role is ideal for someone who enjoys solving problems, learning web technologies, and helping others succeed.
What You’ll Do • Provide responsive and friendly support via email, phone, and live chat • Troubleshoot and resolve technical issues related to website configuration, IDX integration, and third-party platforms (e.g., WordPress) • Collaborate with external web developers to assist with custom website integrations • Escalate advanced or unresolved issues to internal teams as needed • Identify and document support issues and resolutions to improve internal knowledge sharing • Assist partner firms and resellers with onboarding, training, and best practices • Continuously learn about our product features, integrations, and support tools • Contribute to customer support metrics and reporting • Perform other duties as assigned
What We’re Looking For • 1–2 years of experience in customer service, technical support, or a related field • Working knowledge or familiarity with HTML, CSS, and JavaScript • A technical aptitude for learning web technologies and software tools • Clear and professional written and verbal communication skills • A friendly, empathetic, and patient approach to customer interactions • Highly organized and detail-oriented with strong problem-solving skills • Comfortable working independently in a fast-paced, remote environment • Familiarity with WordPress and/or website content management systems is a plus Bonus Points For • Experience supporting software products or working with real estate clients • Previous exposure to CRMs, IDX platforms, or marketing automation tools • A curious mindset and interest in continuous improvement Additional Info
This role includes a technical proficiency assessment during the interview process. Topics may include HTML, CSS, JavaScript, and general troubleshooting.