CareTalk Health

Telehealth-enabled care coordination for Medicare

Medical Assistant

Clinical Support & Patient AdministrationUpdated on Nov 8

Full-timeRemote in USA$25 /hr

About the Job

Requirements

Proficiency in using telehealth platforms and virtual communication tools.
Ability to establish rapport with patients remotely through communication and interpersonal skills.
Ability to manage virtual visits and appointment schedules efficiently using organizational and time-management abilities.
Knowledge of medical terminology.
Familiarity with electronic health record systems and documentation procedures.
Commitment to maintaining patient confidentiality and adhering to Health Insurance Portability and Accountability Act (HIPAA) guidelines.
Use a Windows computer with Windows 10 or later, or an Apple computer with macOS 14 Sonoma or later; Chromebooks, Linux machines, and smartphones are not permitted.
Use a computer with an Intel Core i5 or equivalent AMD processor for Windows, or Apple Silicon for Mac, and at least 16 GB of RAM.
Use wired headphones; built-in microphones are not accepted.
Meet minimum internet speeds of 100 Mbps download and 50 Mbps upload, and connect the computer directly to the router using an Ethernet cable.
Use Google Chrome with Amazon Workspaces.
Have a webcam for video calls; a built-in webcam is acceptable, or use an external webcam if needed.
Work from a home office with reliable internet connectivity and a secure, private workspace; the employee may be on camera at any time.
Perform all work physically within the United States; international work during scheduled work hours is not permitted.

Responsibilities

Schedule and coordinate medical appointments between patients and healthcare providers, manage calendar appointments, and send reminders.
Assist with setup, monitoring, and follow-up of patients using remote health monitoring devices as part of Remote Therapeutic Monitoring and Remote Patient Monitoring activities.
Communicate with nurses or patients’ providers as appropriate to address health-related issues or questions.
Maintain accurate and up-to-date patient records, including medical histories, treatment plans, and encounters, and ensure compliance with healthcare regulations and privacy laws.
Serve as a primary point of contact for patients by providing information, answering queries, and supporting them throughout their care journey.
Facilitate effective communication among patients, healthcare providers, and other team members, ensuring stakeholders are informed about patient care plans and updates.
Take on additional responsibilities as assigned.

Desired Qualifications

Certified Medical Assistant credential or relevant clinical experience; the posting labels this as preferred.
Previous experience in remote patient monitoring, telehealth, or care coordination.
A second monitor is highly suggested for laptop users; dual monitors are suggested for PC users.

Job Title: Medical Assistant (Remote, W2)

Location: 100% Remote - United States

Employment Type: Full-Time W2 Hourly

Compensation: $25 per hour

About CareTalk Health

CareTalk Health is a virtual medical practice that specializes in Clinical Process Outsourcing (CPO). We partner with healthcare organizations to build and manage patient and member populations.

About the Role

We are seeking dedicated and skilled Medical Assistants (MA’s) to join our Telehealth Services team. Shifts may vary between the hours of 8:00 a.m. – 8:00 p.m. EST, with weekend, and holiday shifts compensated at a rate of $25.00 per hour. This role is 40 hours per week with 5 8-hour shifts Monday-Friday with rotating weekends (One weekend every 6-8 weeks to include Saturday and Sunday. When you work the weekend, you will have the following Monday and Tuesday off). Your schedule will need to be in the window of our call hours of 8am-8pm EST. Example: you could work 8am-4:30pm or 11am-7:30pm etc. depending on your preference.

This role is pivotal in supporting our healthcare providers and patients through a variety of tasks, including scheduling medical appointments, engaging in Remote Therapeutic Monitoring (RTM) and Remote Patient Monitoring (RPM), managing documentation and record-keeping, and ensuring effective patient engagement and communication.

What You’ll Do

Key Responsibilities

Scheduling and Coordination: Efficiently schedule and coordinate medical appointments between patients and healthcare providers. Manage calendar appointments and send reminders to ensure timely healthcare delivery.
Remote Monitoring: Participate in RTM and RPM activities by assisting in the setup, monitoring, and follow-up of patients using remote health monitoring devices.
Communicate with nurse and/or patient’s provider as appropriate to address any health-related issues or questions.
Documentation and Record Keeping: Maintain accurate and up-to-date patient records, including medical histories, treatment plans, and encounters. Ensure compliance with healthcare regulations and privacy laws.
Patient Engagement: Serve as a primary point of contact for patients, providing them with information, answering their queries, and ensuring they feel supported throughout their care journey.
Communication: Facilitate effective communication between patients, healthcare providers, and other team members. Ensure that all stakeholders are informed about patient care plans and updates.
Additional responsibilities may be assigned as needed.

What We’re Looking For

Required

Certified Medical Assistant (CMA) or relevant clinical experience preferred  
Previous experience in remote patient monitoring, telehealth, or care coordination is a plus  
Proficiency in using telehealth platforms and virtual communication tools.
Strong communication and interpersonal skills, with the ability to establish rapport with patients remotely.
Excellent organizational and time-management abilities to manage virtual visits and appointment schedules efficiently.
Knowledge of medical terminology.
Familiarity with electronic health record (EHR) systems and documentation procedures.
Commitment to maintaining patient confidentiality and adherence to HIPAA guidelines.

In this role, you play a critical part in improving patients’ access to care and ensuring their well-being. Your dedication to virtual care and Clinician scheduling will contribute significantly to the overall healthcare experience and promote better health outcomes for our patients.

Work Location Requirement

This is a remote U.S.-based position. Employees must perform all work physically within the United States. International work is not permitted during scheduled work hours.

Work Environment

This is a remote position and may be “on camera” at any time. The Medical Assistant will work from a home office, requiring reliable internet connectivity and a secure, private workspace.

Technical Requirements:

Computer:
- Windows or Apple (macOS) Computer ONLY (NO Chromebooks, Linux Machines, or Smartphones)
- Must have at least Windows 10 or macOS 14 Sonoma.
Hardware:
- Processor: Intel Core i5 or AMD Equivalent (Windows); Apple Silicon (Macs)
- RAM: 16 GB
Headphones: Wired headphones required for optimal audio quality. (NO built-in mics)
Internet Speed: Meet minimum internet speed requirements (100 MBPS download speed and 50 MBPS upload speed). Must have an ethernet cable connecting computer directly into router.
Browser and System: Use Google Chrome with Amazon Workspaces (regardless of computer type). 
Webcam: A webcam is required for video calls. Most laptops have a built-in webcam, which is acceptable. If your computer does not have a webcam, you will need to use an external webcam.
Recommended Equipment: A second monitor is highly suggested for laptop users; dual monitors for PC users.

Why CareTalk Health

CareTalk Health is a fast-growing telehealth organization that delivers high-quality virtual care at scale. This role offers the opportunity to shape contractor operations, influence performance outcomes, and support innovative care models across a nationwide clinical workforce.

CareTalk Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

About the Company

CareTalk Health

Telehealth-enabled care coordination for Medicare

CareTalk Health runs a nationwide virtual medical practice for Medicare Advantage plans, handling member outreach, clinical encounters, follow-up, and billing as a provider partner. Its tech-enabled virtual clinic workflow connects patients with a network of over 1,000 licensed clinicians to deliver AWV, CCM, RPM, RTM, and TCM while coordinating with pharmacies and hospitals. It differentiates itself by its end-to-end care management approach at scale and by applying leadership with deep experience in scaling virtual operations for large brands. The goal is to close care gaps, improve quality metrics, and support value-based, coordinated care for patients.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 2021

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