IT Retail Support Technician

Job Description: IT Retail Support Technician

Work Type/Location: Hybrid/ Boise, Idaho. USA

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores withgently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores andour more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village desValeurs(in Quebec) and Savers Australia.

What you can expect:

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Benefits offerings including:

• Bundled health plans such as medical, Rx, dental and vision
• Company-paid life insurance for extra protection and peace of mind
• Programs to stop smoking, diabetes management coaching, and on demand care options.
• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
• Paid time off from work for leisure or other hobbies.
• A range of mental health services to assist you in managing daily life.

What you’ll be working on:

Promote the Savers Corporate vision by being responsible for Retail systems environment with a focus on functionality, high availability, security, resource availability and optimization. Performs as a technological knowledge leader within the Retail systems team to confirm that standards and policies are implemented and adopted within the team functions. This job leads the ongoing implementation and maintenance of the POS (Point of Sale) multi-tiered, multi-platform application and integration architecture. This position reports to the Manager, Software Applications Administration.

Essential Job Functions:

• Apply basic troubleshooting skills to resolvePoint of Sales related issues will leveraging supplied documentation and IT knowledge base.
• Provide foundational Tier 1support and oversight of daily analysis and monitoring of POS applications in the Retail Systems environment.
• Provides direct support for all Retail Systems customers via phone, chat, or email.
• Provide guidance to other team members regarding adherence to department / company policies and procedures.
• Work directly with third party vendorsto provide support to our inhouse customers.
• Maintains detailed documentation of all job functions for use as reference material.
• Provides documentation and input into knowledge base articles for support team associates.
• Contributes the company-wide help desk database for all reported and assigned incidents with stated problems, status, and resolutions.
• Contributes to review of Retail Systems teams policies and procedures.
• Adheres to all department / company policies and procedures.
• Provides after-hours remote technical support via a rotating Pager Duty.
• Informs management about system problems that are considered out of the ordinary.

What you have:

Required Knowledge, Skills, and Abilities:

• Working Knowledge of Point-of-sale systems and architecture.
• Working Knowledge of POS hardware and integration points between hardware and POS software.
• Working knowledge of Microsoft products, including Windows Server, Windows OS (Win7/10), Core Windows Server Applications, Active Directory, Group Policy.
• Basic knowledge of server hardware including infrastructure.
• Basic knowledge of systems management tools like Microsoft SCCM (System Center Configuration Manager).
• Demonstrated analytical, deductive reasoning and troubleshooting skills.
• Ability to interact with personnel on all levels of the organization.
• Ability to work independently or as a member of the team.
• Ability to communicate orally and in writing.
• Ability to set priorities, meet deadlines and multi-task with minimal supervision.
• Ability to research future hardware/software technologies.

Required Education, Training and Experience:

• 2-4 years performing Systems Support in a Retail environment.
• 2-4 years performing POS Systems support.
• With either
  • Current Microsoft Certification(s) / CompTIA Cert.
  • Bachelor’s degree in computer science or related field or combination of education and work experience.

Physical Requirements:

• Ability to lift and carry up to 25 lbs.
• Ability to express or exchange ideas by means of the spoken word.
• Ability to receive detailed information through verbal communication, and to make the discriminations in sound.
• Ability to receive detailed information visually through written communication (both physical and electronic).

FLSA:Exempt

Travel: 5% or less travel

Work Type/Location: Hybrid/ Boise, Idaho. USA

Savers Benefits

Geographic & job eligibility rules may apply 

Healthcare Plans

• Comprehensive coverage (medical/dental/vision) at a reasonable cost 
• Specialized health and wellness programs (quit smoking, counseling, diabetes management, chronic joint pain)  

Paid Time Off

• Sick Pay
• Vacation Pay - Approximately 2 weeks
• 6 paid holidays plus 1 to 2 additional floating holidays

Team member discounts

• Up to 50% off store merchandise  

Flexible spending accounts

• Use pre-tax dollars for eligible health and day care expenses  

Employee Assistance Program (EAP)

• A whole suite of free tools and resources to manage life’s challenges and maintain a healthy work-life balance 

Retirement Plan

• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.

Life insurance

• Company provided peace of mind and the option to purchase a supplemental plan 

Additional Benefits

• Annual Bonus
• Performance Merit Increases  
• Disability Insurance  
• Parental Leave  

We’re an equal opportunity employer:

All team members and job applicants will be treated fairly, without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender or gender identity or any other factor protected by law.

Accessibility support statement:

We’re committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at: (800) 259-0004

Candidate AI usage policy:

Savers Value Village celebrates the uniqueness of our team members. As we get to know you through the interview process, we want to learn about what makes you one of a kind, including your authentic voice, thoughts, and honest answers to interview questions. For this reason, we ask that you do not use AI to develop responses or aid you in any way during interviews or technical assessments.

Savers is an E-Verify employer