Field Service Technician I Overview:

The Field Service Technician I plays a vital role in ensuring the accurate installation of low voltage systems. They will encompass efficient teamwork and independent project execution. Beyond the installation, they will excel in delivering fundamental customer training on system operations. The role not only involves technical progress but also demands effective communication and dedication to precision, guaranteeing the successful implementation and functionality of these systems.

Field Service Technician I Responsibilities:

·Reviews project quotes and scopes before beginning an onsite execution

·Inspects installation sites, studies work orders, architectural plans, and comprehensive installation methods

·Installs low voltage cabling, devices, and systems, adhering to precise specifications, relevant codes, and industry practices, as directed by their supervisor

·Troubleshoot and diagnose issues with installed systems

·Conduct routine maintenance and inspections of systems as needed

·Respond promptly to service calls and customer inquiries

·Travel extensively across mostly within the Midwest and on occasion weekends that are necessary for multiple sites; Home most weekends

·Provide excellent customer service and maintain customer satisfaction

Field Service Technician I Qualifications:

·Hands-on/field experience from previous work experience

·Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing

·Ability to read architectural drawings

·Team management/supervisor experience

·Previous experience completing projects within scope

·Previous experience with service ticketing processes

·Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems

·Excellent communication skills

·Must have valid US Driver’s license

About K Group Companies

K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.

Why Work Here?

“Great, focused, team environment.”

For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.

As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers – and each other!

Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!

Compensation and Benefits

·Competitive base salary based on experience

·Bonus and commission programs

·Paid Time Off (PTO)

·Volunteer Paid Time Off (VTO)

·100% employer paid family health insurance premium

·100% employer paid disability insurance

·100% employer paid dental & vision insurance

·401k with Safe Harbor contributions from company annually

·Profit sharing opportunities

About the company

K Group provides technology solutions in North America, offering managed IT services, physical security, and IT integration for sectors such as healthcare, education, long-term care, and non-profits. It operates by delivering ongoing IT management, security monitoring, and integration projects, helping clients meet regulatory compliance and recertification through its merged network security and managed technology services. The company differentiates itself with a long track record since 1980 and strategic mergers that combine hands-on managed services with deep network security, emphasizing security, compliance, and customer service. Its goal is to deliver high-value technology solutions with strong security and reliable support, helping organizations adopt modern technology, stay compliant, and protect operations across North America.

Company Size

11-50

Company Stage

N/A

Total Funding

$1.4M

Headquarters

Grand Rapids, Michigan

Founded

1979

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Simplify's Take

What believers are saying

August 2026 website updates show 24/7 managed IT, cybersecurity, access control, and IoT demand.
September 2026 pages add custom web applications and database architecture, widening deal sizes.
Healthcare, education, and multi-site enterprise buyers value compliance-heavy, integrated vendors in 2026.

What critics are saying

LinkedIn lists only 51-200 employees, limiting scale against national MSPs in 2026.
Crowded managed-security pricing compresses margins when clients compare K Group against ConvergeOne and CDW.
A single regulated-vertical account loss in 2026 can hit revenue and stall hiring.

What makes K Group unique

Since 1980, K Group Companies bundles IT, OT, BT, and physical security.
Updated 2026 pages emphasize master integration for healthcare, education, and long-term care.
West Michigan roots and North American reach create local trust and national delivery.

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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Unlimited Paid Time Off
401(k) Company Match
Profit Sharing

Company News

Kesko

Jan 4th, 2024

K Group set to hire 100 new IT and digital experts to develop cutting-edge technology in the trading sector

K Group will be hiring around 100 new experts for its IT and digital development over the next few years.

MoneyWorks4Me

Aug 28th, 2023

Rajapalayam Mills acquires additional stake in M/s Clean Max Opus

The object of acquiring the Shares of M/s. Clean Max Opus by the Company and other Group Companies is to purchase Solar power under Group Captive mode.

Kesko

Jan 2nd, 2023

Logistics center in Hyvinkää to have its own solar power plant – solar power park will guarantee emission-free energy production

K Group has already invested in solar power by building more than 40 solar power plants on the roofs of its stores and warehouses.

K Group

Field Service Technician 1

About the job