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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Ejecutivo/a de Atención Telefónica

Full-TimeUpdated Deadline 11/17/26
No salary listed
Junior
Mexico City, CDMX, Mexico
In Person100% in person at Tecnoparque, Mexico City; night schedule.
Customer Experience & SupportCustomer Support

About the job

Requirements
  • Required knowledge of customer service, computer equipment, and data entry.
  • Completed high school education.
  • More than one year of experience in customer service, call center work, and report capture.
  • Availability for a full night schedule and in-person work at Tecnoparque in Mexico City.
Responsibilities
  • Answer calls from insured customers reporting claims or requesting roadside assistance.
  • Accurately enter information into the system.
  • Apply established protocols to provide a quality customer experience.
  • Contribute to meeting the team's operational goals.
  • Maintain active listening while entering information into the system and empathetically supporting insured customers who may be experiencing stressful situations.
Desired Qualifications
  • Experience in insurance, claims, or roadside assistance.

About the company

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Banco Bilbao Vizcaya Argentaria

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Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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