Site Reliability Engineer Tech Ops Lead

Job Description – SREStaff Tech Ops Lead

Job Title

SRETech Ops Lead

Role Summary

TheSRETech OpsLeadisresponsible for defining, implementing, and governing the enterprise-wideSite Reliability Engineering (SRE) strategy, architecture, standards, and operating model. This role ensures that reliability, availability, scalability, observability, resiliency, and operational excellence are embedded across the software delivery lifecycle and production ecosystem.

The SRE Architect will work closely with product, engineering, operations, cloud, infrastructure, and leadership teams toestablishreliability standards, modernize operational practices, drive automation, and enablemeasurable servicehealth improvements across the organization.

Key Responsibilities

• Define and implement the enterprise-wideSRE strategy, framework, governance model, and operating model.

• Establish SRE standards, policies, and best practices, includingSLIs, SLOs, SLAs, error budgets,reliabilityKPIs, and service health scorecards.

• Design and govern theend-to-end observability architecture, including logs, metrics, traces, dashboards, alerting, and event correlation.

• Define and enforceNon-Functional Requirements (NFRs)such as availability, scalability, performance, resiliency, recoverability, and reliability.

• Leadproduction readiness reviews, resiliency assessments, and reliability architecture reviews for business-critical systems.

• Architect and promoteautomation, self-healing, auto-remediation, and runbook engineeringto reduce manual effort and improve operational efficiency.

• ConductSRE maturity assessmentsand define roadmaps to improve reliability practices across applications and platforms.

• Driveshift-left reliability adoptionby embedding SRE best practices into the SDLC, testing, CI/CD pipelines, and release processes.

• Partner with engineering and support teams to improveincident management, problem management, root cause analysis, postmortems, and continuous service improvement.

• Evaluate, standardize, and govern enterprise monitoring, APM, observability, andAIOpstools and platforms.

• Establish standards foralert quality, event correlation, noise reduction, and actionable monitoring.

• Collaborate with cloud and platform teams to ensure reliable architecture and operational support inAzure cloud environments.

• Drivecapacity planning, performance engineering, scalability planning, and reliability trend analysisto proactively mitigate production risks.

• Provide technical leadership, architecture guidance, and advisory support to stakeholders across product, engineering, operations, and leadership teams.

• Mentor teams on SRE principles, operational excellence, and reliability-first engineering practices.

Required Qualifications / Must Have

• 10+ yearsof experience inSRE, DevOps, Production Engineering, IT Operations Engineering, or related roles, with strong architecture experience.

• Strong hands-on experience withobservability and APM toolssuch asSplunk, AppDynamics, Dynatrace, Datadog, New Relic, Azure Monitor, or similar platforms.

• Strong hands-on experience inSRE operational processes, including: 

• Application support

• Incident management

• Problem management

• Change management

• Release/deployment management

• Documentation and knowledge management

• Strong experience defining and managingSLIs, SLOs, SLAs, error budgets, operational KPIs, and service health metrics.

• Hands-on experience performingfailure mode analysis,resiliency design,risk analysis, andnon-functional requirement analysisto ensure robust and reliable system architecture.

• Hands-on experience implementingSRE best practices throughout the SDLC lifecycle, including production readiness, release quality controls, and post-incident improvement practices.

• Hands-on experience withautomation using DevOps and configuration management tools.

• Strong hands-on experience designing, implementing, and supporting solutions inAzure Cloud.

• Coding/scripting experiencein one or more languages such asPython, Java, PowerShell, Go, or Shell scripting.

• Strong understanding ofdistributed systems, microservices, APIs, cloud-native architectures, and reliability engineering principles.

• Experience withhigh availability, failover design, disaster recovery, backup/recovery, and business continuity planning.

• Strong understanding ofperformance engineering, scalability, and capacity planning.

• Experience working in theRetail domain.

Preferred Qualifications / Good to Have

• Experience withcontainerization and orchestration platformssuch asDocker, Kubernetes, or OpenShift.

• Experience withCI/CD pipelines, Infrastructure as Code (IaC),GitOps, and modern DevOps practices.

• Familiarity withAIOps, Gen AI, and Agentic AI toolsfor intelligent operations, automation, and incident support.

• Experience withchaos engineeringand resiliency validation practices.

• Knowledge ofAgile /SAFemethodologies,DevSecOps, and security best practices.

• Relevant certifications such as: 

• Azure Solutions Architect / Azure Administrator

• SRE / DevOps certifications

• ITIL

• Kubernetes certifications (CKA/CKAD)

Core Competencies

• Strong communicationand stakeholder management skills

• Ability to influence without direct authority

• Ability to work effectively acrossproduct, engineering, operations, and leadership teams

• Strong analytical and problem-solving mindset

• Strong decision-making and prioritization skills

• Ability to translate technical reliability concepts into business impact

• Strong collaboration, facilitation, and leadership capabilities