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AAA Mountainwest Group

Roadside, insurance, and travel membership

Human Resource Business Partner

Full-Time
$110.4k - $138k
Senior
Bachelor's
Walnut Creek, CA, USA
HybridThree days on-site per week required.
People & HRHR Generalist & Employee Relations

About the job

Requirements
  • A bachelor's degree or equivalent relevant experience.
  • At least 5 years of related experience, or a combination of education and equivalent experience.
  • Complete knowledge and full understanding of human resources principles, practices, and specific business regulations.
  • Strong analytical ability to synthesize employee data and facilitate workshops.
  • Ability to evaluate diverse situations, work independently, and advise on difficult and sensitive matters.
Responsibilities
  • Apply human resources policies and analytical problem-solving techniques to resolve operational issues of diverse scope and identify root causes.
  • Develop solutions based on limited information and precedent, assess unusual circumstances, and mitigate risk at the manager level.
  • Support core human resources processes and the employee lifecycle, including engagement surveys, onboarding and new-hire orientation, transfers, offboarding, leaves of absence, and unemployment claims.
  • Provide first-line employee-relations support and conduct formal investigations.
  • Coach managers on performance management and employee development, adapting approaches to differing audiences and resolving complex and sensitive employee-relations cases.
  • Build relationships with internal partners unfamiliar with the subject matter, persuade them as needed, and serve as a trusted advisor.
  • Apply human resources policies and processes, recommend decisions to resolve operational issues at the manager level, and gain manager cooperation on compliance.
  • Analyze people data and trends to support human resources recommendations, select appropriate actions, and suggest variations in approach.
  • Support talent-management processes, including talent reviews and succession planning, working independently with reviews at critical points.
Desired Qualifications
  • Professional human resources certification, such as SHRM-CP or PHR.
  • Foundational human resources or project-management certifications, such as CAPM.

About the company

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AAA Mountainwest Group

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AAA Mountainwest Group is a regional AAA membership and mobility-services organization. It provides roadside assistance, travel planning, insurance, automotive services, discounts, and related member benefits. The club serves members across Northern California, Arizona, Nevada, Utah, Montana, Wyoming, and Alaska. Local branches, roadside networks, contact centers, insurance teams, and digital services support member needs. Roles span roadside operations, travel, insurance, automotive service, branch support, customer care, technology, and corporate functions.

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