Analyst – Customer Service

Posted on 6/8/2024

Rag & Bone

Rag & Bone

501-1,000 employees

Designer clothing with a New York vibe

Consumer Goods

Compensation Overview

$60k - $68kAnnually


New York, NY, USA

Required Skills
Customer Service
Business Strategy
  • Bachelor’s degree preferred
  • 3+ years experience working in a operational role supporting wholesale accounts for a fashion/retail company
  • Strong computer skills
  • Detail oriented with strong ability to multitask
  • Excellent communication skills, written and verbal
  • Thrive in a fast-paced environment
  • Strong analytical and problem-solving skills
  • Intermediate Excel skills
  • Knowledge in Microsoft D365 and NuOrder a plus
  • EDI Order Management
  • High level of professionalism
  • Monitor and compile all necessary information outlining the lifespan of an order from initial order upload to invoicing for rag and bone Wholesale Sales teams and Retail partners
  • Partner with the Wholesale Sales teams to optimize the flow of the Wholesale business strategy by region
  • Liaise between Wholesale Sales teams and Logistics to monitor supply dates identifying any delays or risk in order fulfillment
  • Compile and communicate all necessary information needed to upload EDI orders with Wholesale Retail partners, regarding seasonal buys, pricing, delivery, and resolution of discrepancies
  • Maintain strong partnerships with major and specialty retailers globally
  • Validate EDI transmissions vs. booked orders
  • Analyze potential shortfall and shift in fulfillment from our various 3PL’s
  • Update shipping reports according to templates defined by Sales team
  • Ensure deliveries are met within the designated shipping window provided by Sales team
  • Manage order release according to delivery windows, thresholds, and prioritization levels
  • Support Third Party Logistics Distribution Centers and monitor service level agreements for Wholesale shipments
  • Manage Wholesale Return Authorizations
  • Maintain Wholesale customer master in conjunction with Accounts Receivable and Vendor Guidelines
  • Communicate and coordinate with internal departments to meet customer expectations
  • Partner with Accounts Receivable to manage, mitigate, and investigate chargeback claims
  • Adhere to precision, quality, and timing standards to ensure the best-in-class service

rag & bone offers a dynamic workplace environment tailored for those passionate about fashion. As a leader in blending classic tailoring with contemporary urban style, this company provides a solid platform for career development in the fashion industry. With 35 stores globally and a dedication to quality, working here means contributing to a brand distinguished by its sophisticated yet edgy aesthetic, well-suited for trendsetters and style connoisseurs.

Company Stage


Total Funding



New York, New York



Growth & Insights

6 month growth


1 year growth


2 year growth