Operations Services Coordinator

T-Mobile Center is Kansas City’s home for live entertainment and sporting events. Anchor to more than $8 billion of reinvestment in a revitalized downtown Kansas City, the award-winning venue operated by Legends Global has welcomed more than 12 million guests and transformed the live entertainment experience in the Midwest.

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

JOB SUMMARY:

The Operations Services Coordinator provides administrative and operational support to the Facility Operations department to help ensure efficient day-to-day operations, project coordination, vendor communication, and departmental organization across T-Mobile Center.

This role supports operational initiatives including facility improvement projects, procurement coordination, sustainability tracking, operational systems administration, and department documentation. The position works closely with Operations leadership, Finance, vendors, and internal departments to assist with project coordination, reporting, scheduling, and operational processes.

The ideal candidate is highly organized, detail-oriented, adaptable, and capable of managing multiple priorities in a fast-paced venue environment while providing strong administrative and operational support.

ESSENTIAL DUTIES:

Capital Project & Operations Coordination

• Assist with the coordination of facility improvement and operational projects in partnership with Operations leadership
• Maintain project tracking documentation, timelines, schedules, and status updates
• Coordinate communication between vendors, contractors, internal departments, and Operations leadership
• Support purchase order processing, invoice tracking, and project-related documentation
• Assist with tracking project progress and budget-related updates
• Organize project files, vendor documentation, contracts, and operational records
• Assist with scheduling project meetings and preparing meeting materials
• Facility Operations & Administrative Support
• Coordinate internal meetings, conference room scheduling, travel arrangements, and departmental administrative support
• Maintain department calendars, operational documents, SOPs, and shared resources
• Coordinate work orders and maintenance requests through operational systems
• Assist with operational logistics and vendor coordination
• Support event-day operational needs and VIP support activities as assigned
• Maintain accurate operational records and filing systems
• Assist with departmental expense tracking and invoice processing in coordination with Finance

Systems & Reporting Support

• Maintain accurate data entry and reporting within operational systems including ALTUM and Microsoft-based tracking tools
• Support department reporting, dashboards, and operational tracking processes
• Assist with maintaining venue calendars, scheduling systems, and operational resource tools
• Support ongoing organization and improvement of operational documentation and workflows
• Assist with training staff on operational systems and work order processes as needed

Sustainability & Operational Tracking

• Assist with sustainability tracking and monthly reporting metrics
• Support utility usage tracking and operational reporting initiatives
• Help maintain records related to sustainability and operational efficiency efforts
• Customer Service & Communication
• Interact professionally with internal departments, vendors, contractors, guests, and external partners
• Support cross-functional communication and coordination across departments
• Maintain confidentiality and professionalism when handling sensitive or operational information
• Other Duties
• Perform other duties and special projects as assigned                

REQUIRED QUALIFICATIONS (Job Knowledge, Skills, and Education):

• A minimum education level of: Bachelor’s degree in Business Administration, Event Management, Project Management, Operations, Facilities Management, or a related field preferred; equivalent experience accepted;
• Minimum of 1–3 years of experience in administrative support, operations coordination, facilities support, event operations, project coordination, or related experience preferred
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong written and verbal communication skills
• Ability to work collaboratively across multiple departments and levels of the organization
• Strong attention to detail and ability to maintain accurate records and documentation
• Proficient in Microsoft Office Suite including Excel, Word, Outlook, Teams, and SharePoint
• Ability to learn operational systems, reporting platforms, and department software tools
• Ability to exercise professionalism and discretion when handling confidential or sensitive information
• Basic understanding of procurement, invoice processing, and operational coordination processes preferred
• Experience supporting facilities, venue operations, construction coordination, or operational projects preferred
• Experience with systems such as Microsoft Lists, Power Automate, Power BI, or CMMS platforms is a plus but not required
• Ability to work evenings, weekends, holidays, and extended hours as operationally required

Systems & Tools

• Microsoft Office Suite
• Microsoft Teams
• Microsoft Lists
• SharePoint
• ALTUM or similar CMMS systems
• Outlook
• Excel
• Operational calendars and project tracking tools

Additional Comments:

Legends Global reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Legends Global may require an employee to perform duties outside his/her normal description.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRRA Federal Contractor.

[email protected] for applicants requesting a reasonable accommodation.