Hospital Director of Operations
About the job
- A bachelor's degree is ideal; an advanced degree is a plus, including an MHA or MBA.
- Five to ten or more years of senior leadership experience in veterinary hospital operations, healthcare, or retail, ideally in a multi-specialty or matrixed setting.
- Ability to lead cross-functional teams, drive strategic and operational initiatives, and foster inclusive collaboration.
- Strong business acumen, with demonstrated experience managing hospital financials, budgeting, and full P&L accountability.
- Experience building and scaling high-performing teams, driving engagement, and supporting professional development, resulting in measurable improvements to hospital financials and EBITDA.
- Envision the hospital's future in alignment with Ethos Veterinary Health's mission, identifying opportunities to evolve care delivery and operations.
- Make evidence-informed decisions that shape long-term hospital strategy and deliver sustainable results.
- Lead through complexity and ambiguity, ensuring clarity of direction and purpose.
- Drive hospital innovation by leading adoption of new technologies, systems, and operational best practices.
- Lead continuous improvement efforts to streamline workflows and elevate patient and client experiences.
- Use data and key performance metrics to guide decisions and improve hospital-wide effectiveness.
- Lead management teams and staff to deliver high-quality care and service, supporting positive client and patient experiences and patient satisfaction.
- Build trust-based partnerships across hospital teams, support center colleagues, referring veterinarians, and community stakeholders.
- Foster transparent communication across the hospital and align teams toward shared goals.
- Balance stakeholder perspectives to support inclusive, strategic decision-making.
- Develop a high-performing hospital team through coaching, mentorship, and continuous learning.
- Build a hospital culture rooted in trust, accountability, curiosity, and personal growth.
- Identify and grow future leaders while supporting staff development at every level.
- Lead financial operations, including budgeting, forecasting, and managing the hospital's P&L.
- Partner with Ethos Leadership to align on hospital goals and performance expectations, and execute hospital priorities.
- Respond effectively to changing priorities with accountability and adaptability.
- Inspire teams by connecting daily work to Ethos Veterinary Health's mission and the hospital's purpose.
- Lead by example with optimism, compassion, and clarity.
- Foster a resilient, mission-driven culture that embraces change and celebrates collective success.
About the company
Ethos Veterinary Health operates a nationwide network of more than 140 specialty and emergency veterinary hospitals across North America. It brings together over 1,500 specialized veterinarians who treat nearly 2 million pets each year. Hospitals in the network share advanced diagnostic tools and apply a scientific, evidence‑based approach to patient care, enabling collaboration across sites and access to specialized expertise. What makes Ethos different is the combination of a large, integrated network with deep specialty medicine and a focus on high-quality outcomes and professional collaboration, rather than isolated clinics. The company’s goal is to raise veterinary standards by delivering expert, evidence‑based care and to provide rewarding careers for veterinary professionals while advancing pet health.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Woburn, Massachusetts
Founded
2015
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Simplify's Take
What believers are saying
- VetRec reached 600 doctors and 900 staff by August 2026.
- Ethos opened 2026 ER Immerse recruiting across Texas, Florida, and California.
- Leslie Storms became president on December 1, 2025, restoring permanent leadership.
What critics are saying
- FTC order limits specialty acquisitions near rivals through 2032, capping roll-up growth.
- Leadership churn from Ryan Buck to Leslie Storms signals strategic instability in 2025.
- Sambolin litigation over hospital care keeps malpractice and reputational risk alive.
What makes Ethos Veterinary Health unique
- 140+ specialty and emergency hospitals give Ethos dense referral coverage.
- Ethos Discovery and clinical trials embed research into daily hospital operations.
- VetRec partnership adds enterprise AI recordkeeping across specialty and emergency workflows.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Health Savings Account/Flexible Spending Account
- Paid Vacation
- Paid Sick Leave
- 401(k) Retirement Plan
- 401(k) Company Match
- Wellness Program
- Flexible Work Hours