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NextGen Ventures

Early-stage medtech and digital health VC

Spanish Customer Support Agent

Customer SupportConfirmed live in the last 24 hours
Full-timeMonterrey, Nuevo Leon, MexicoNo salary listed

About the Job

Requirements

  • Experience providing customer service or support is desirable but not required, ideally in a dynamic environment.
  • Ability to use computer systems and enter information accurately.
  • Strong written and verbal communication skills and empathy toward customers.

Responsibilities

  • Serve as the first point of contact for players by email and live chat, responding quickly and resolving questions about deposits, withdrawals, bonuses, and gameplay.
  • Provide accurate, real-time information about products, promotions, and account matters.
  • Identify and resolve problems promptly, aiming to leave each player better off after contact.
  • Carefully document every interaction to maintain a clear and accurate record in company systems.
  • Work with the team to identify patterns and help improve the player experience.
  • Follow company procedures and compliance requirements while maintaining a personal approach in each conversation.

Desired Qualifications

  • Customer service or support experience, ideally in a dynamic environment; this experience is desirable but not required.

About the Company

NextGen Ventures

Early-stage medtech and digital health VC

NextGen Ventures (NXG) is a Dutch healthcare-focused venture capital firm based in Ede that makes early-stage investments in medtech and digital health companies in the Netherlands, Germany, and Belgium. It backs seed and early-stage teams working on hardware and software innovations such as robotics, AI, genomics, 3D printing and advanced materials, and it works hands-on with founders on strategy, financing, and access to partners. The firm differentiates itself by its clear regional focus, sector specialization, and practical, collaborative approach, including support from health insurers and research-aligned funders. Since 2013, NXG has supported more than 20 companies such as AMT Medical, Manometric, Sirius Medical, Momo Medical, Moveshelf and Plasmacure. Its goal is to help address unmet medical needs and advance the quadruple aim of healthcare by helping founders scale their innovations and connect with the right partners to bring them to patients.

Company size
1-10
Company stage
Not listed
Total funding
$43.2M
Headquarters
Melbourne VIC, Australia
Founded
2023

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