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Full-Time

Director of Account Management

Bilingual, Mandarin/English

Updated on 9/12/2024

Spreetail

Spreetail

501-1,000 employees

Ecommerce acceleration for hard-to-ship products

Consumer Goods

Compensation Overview

$150k - $200kAnnually

Senior, Expert

Seattle, WA, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Management
Marketing
Customer Service
Requirements
  • Bilingual proficiency in Mandarin and English, with strong communication and translation skills and a bachelor’s degree in Business, Finance, Project Management or Client Services.
  • At least 8+ years of experience in 3PL supply chain account management or e-commerce logistics operations in 3PL, supply chain, account management, or e-commerce operations.
  • At least 5+ years of experience in managing and leading teams.
  • Proven track record of managing and growing 3PL clients with net sales exceeding $50 million annually.
  • Experience in e-commerce logistics is required, with a preference for direct experience working with Amazon Seller Fulfilled Prime (SFP) and other related marketplaces.
  • Proven ability to consistently and positively contribute in a fast-paced, dynamic, and entrepreneurial environment.
  • Ability to effectively communicate and influence at all levels, from entry-level support roles to C-level executives, both internally and externally.
  • Ability to work independently and manage personal and team time, keeping deliverables and deadlines top of mind.
  • Creative thinking and problem-solving aptitude.
  • Strong writing, phone and presentation skills.
  • Ability to travel up to 25%.
Responsibilities
  • Build and lead a high-performing team of Account Managers that can effectively manage and grow the portfolio of brands that use Spreetail's fulfillment services. Provide coaching, feedback, and development opportunities for the team members, and foster a culture of collaboration, innovation, and excellence.
  • Contribute in the development and execution of the vision and strategy for the Platform Services (Fulfillment) division, in alignment with Spreetail's overall mission and objectives. Identify the market opportunities, competitive advantages, and value propositions that will differentiate Spreetail from other 3PL providers and attract new brands to partner with us.
  • Help the brands that use Spreetail's fulfillment services grow their sales and profitability by using all the levers that Spreetail offers. This includes fulfillment operations, marketplace integration, technology platform, marketing and merchandising support (where relevant), and customer service excellence. Coach and guide the brands on how to optimize their product assortment, pricing, inventory management, and promotions to boost their market share.
  • Find and implement ways to reduce the costs and inefficiencies in the brand's supply chain and logistics, and improve their margins and cash flow. This ranges from utilizing Spreetail’s Reverse Logistics capabilities, to improving IB planning of inventory.
  • Establish and optimize the processes and systems that will enable the Account Management team to deliver on the operational and financial goals of the division. This includes pricing strategies, service level agreements, performance metrics, reporting tools, and communication protocols that will ensure efficiency, transparency, and accountability for both Spreetail and the brands.
  • Directly manage the relationships and contracts with strategic accounts that have high GMV, complexity, and growth potential. Understand their business needs and goals, and provide them with customized solutions and support that will help them achieve success with Spreetail's fulfillment services. Negotiate and renew contracts (as needed), resolve issues, and identify opportunities for upselling and cross-selling.
  • Build and maintain strong working relationships with internal and external stakeholders, including the Platform Services leadership team, the Fulfillment Operations team, the Marketplace team, the Technology team, and the brand representatives and leaders. Communicate effectively and proactively, and collaborate on cross-functional projects and initiatives that will enhance the brand experience and the fulfillment services offering.
  • Monitor and analyze the performance and health of the Platform Services (Fulfillment) division, the Account Management team, and the individual brands. Provide regular and actionable insights and recommendations that will drive continuous improvement and growth. Report on the progress and results to the Platform Services leadership team and the senior management of Spreetail.

Spreetail excels in ecommerce acceleration, specializing in handling hard-to-ship products with its innovative home-grown software and extensive network of nationwide fulfillment centers. This sharp focus on efficient order fulfillment and astute marketing strategies places them at a competitive advantage in the industry. Employees at Spreetail benefit from being part of a team that leads the way in streamlining ecommerce logistics and providing solutions for top brands, fostering a culture of expertise and continuous improvement.

Company Stage

Private

Total Funding

$208M

Headquarters

Lincoln, Nebraska

Founded

2006

Growth & Insights
Headcount

6 month growth

1%

1 year growth

4%

2 year growth

-37%

Benefits

Health Insurance

We Invest in You

Home Owner Bonus

Leadership Development

Paid Time Off

Work From Home + Flex Days

Milestone Program

Home Office Stipend

Donation Match

Employee Experiences

401(k)

Community Involvement

Parental Leave