Cluster Sales Coordinator - Operational

A Role That Connects Two Hotels Through One Commercial Vision – Sales Coordination

Two hotels.

Two personalities.

One shared commercial ambition.

At InterContinental Residences Dubai Business Bay, the focus is on strengthening market performance, supporting existing business relationships, generating new opportunities, and ensuring every commercial activity is coordinated with precision.

At Kimpton Sevn Dubai, it's about building something new — establishing commercial foundations, supporting pre-opening sales activities, developing market awareness, and preparing the hotel to make its mark in Dubai's competitive hospitality landscape.

We are looking for a Cluster Sales Coordinator who can support both.

Someone who understands that great sales performance is built through organisation, relationships, attention to detail, commercial awareness, and genuine collaboration.

You won't simply coordinate sales administration.

You'll help connect the people, information, and opportunities that drive commercial success across two distinctive hospitality experiences.

Two Hotels. Two Journeys. One Commercial Team.

Your role will support two distinct commercial priorities.

InterContinental Residences Dubai Business Bay

Support. Coordinate. Grow.

• Provide day-to-day coordination and administrative support to the cluster commercial team.
• Support the sales team in managing enquiries, proposals, contracts, and client communications.
• Maintain accurate client information, sales records, and commercial documentation.
• Coordinate client appointments, property visits, site inspections, and sales activities.
• Assist in tracking sales leads, business opportunities, and account development activities.
• Help ensure timely follow-up with clients and business partners.
• Support sales reporting and performance tracking to strengthen commercial decision-making.

Kimpton Sevn Dubai

Prepare. Organise. Launch.

• Support pre-opening commercial activities and sales administration.
• Assist with the preparation of sales presentations, fact sheets, proposals, and collateral.
• Help organise client familiarisation visits, site inspections, and pre-opening sales appointments.
• Maintain prospect databases and support the development of new business opportunities.
• Coordinate commercial information, documentation, and sales materials in preparation for opening.
• Work with the commercial team to ensure sales tools and processes are ready for launch.
• Help establish organised, efficient, and consistent sales coordination practices from the outset.

The opportunity is to support an established operation while helping prepare a new hotel for success — understanding that each property has its own positioning, market, and commercial priorities.

Why This Role Matters

Behind every successful commercial team is someone who keeps the details moving, the information accurate, and the follow-ups on track.

As Cluster Sales Coordinator, you will:

• Support the execution of the cluster's commercial strategy.
• Coordinate sales activities across both properties.
• Help the sales team respond to enquiries and opportunities efficiently.
• Maintain accurate and up-to-date client, account, and sales information.
• Prepare reports, presentations, proposals, and other commercial documents.
• Coordinate communication between Sales, Revenue, Reservations, Marketing, Finance, and operational teams, as required.
• Support client relationship management and business development activities.
• Help maintain consistent commercial processes while respecting each hotel's individual identity.

Your contribution may often happen behind the scenes, but its impact is visible in the quality of client interactions, the efficiency of the team, and the opportunities that move forward.

Great sales coordination turns commercial ambition into organised, consistent action.

The Gig

Reporting to the Cluster Commercial Director, the Cluster Sales Coordinator will provide administrative, organisational, and operational support to the commercial team across InterContinental Residences Dubai Business Bay and Kimpton Sevn Dubai.

• The Opportunity: Support an established hotel operation while contributing to the commercial preparations for a new hotel opening.
• The Focus: Organisation, client service, communication, data accuracy, follow-up, and commercial support.
• The Impact: Enable the commercial team to work efficiently, respond confidently to opportunities, and deliver a consistent standard of professionalism across both properties.

You help keep the commercial engine moving — connecting details, deadlines, people, and opportunities.

Stay Human

Sales is about relationships.

It's the client who receives a timely and thoughtful response.

The colleague who has the right information at the right moment.

The proposal that reaches the client looking professional and complete.

The site inspection that runs smoothly because every detail has been considered.

And the follow-up that shows a potential partner that their business matters.

As Cluster Sales Coordinator, you will:

• Communicate with warmth, professionalism, and confidence.
• Build positive working relationships across both properties.
• Support colleagues with a proactive, solutions-focused approach.
• Treat every enquiry and client interaction with care and attention.
• Anticipate requirements and follow through on commitments.
• Maintain confidentiality and handle commercial information responsibly.
• Create a collaborative environment where information is shared and people feel supported.

Behind every successful sales relationship is a team that makes it easy to do business with us.

Your Day-to-Day

No two days will look the same.

One day, you may be preparing a sales report, updating account information, coordinating a client visit, or following up on outstanding proposals.

The next, you could be supporting a pre-opening presentation for Kimpton Sevn Dubai, organising sales materials, or helping the commercial team prepare for an important client meeting.

Your world will include:

Sales Coordination & Administration

• Provide daily administrative support to the cluster sales team.
• Coordinate sales appointments, meetings, client visits, and site inspections.
• Prepare, format, and maintain proposals, contracts, presentations, correspondence, and other sales documentation.
• Monitor outstanding enquiries, proposals, and follow-up actions.
• Assist with the preparation of meeting agendas, minutes, action trackers, and commercial updates.
• Maintain organised electronic files and ensure documentation is readily accessible.
• Support the team in meeting deadlines and maintaining consistent administrative standards.

Client & Account Support

• Assist with the management and updating of corporate accounts, client contacts, and prospect databases.
• Support the preparation of client communications and sales correspondence.
• Coordinate responses to sales enquiries and direct requests to the appropriate team members.
• Track follow-up activities and help ensure enquiries and opportunities are progressed promptly.
• Assist with the preparation of account information and client meeting materials.
• Support client familiarisation visits, property tours, and sales presentations.
• Build positive relationships with internal stakeholders and external business partners.

Commercial Systems & Data Accuracy

• Maintain accurate information within the hotel's approved CRM, sales, and commercial systems.
• Update account profiles, contact details, sales activities, and business opportunity records as required.
• Ensure information is complete, current, and recorded in line with established procedures.
• Support the maintenance of sales pipelines and opportunity trackers.
• Assist with data cleansing, database reviews, and the organisation of commercial records.
• Follow approved processes for documentation, recordkeeping, and information confidentiality.

Reporting & Performance Tracking

• Assist in preparing daily, weekly, and monthly sales reports as required.
• Consolidate sales activity updates, enquiry statistics, account information, and pipeline data.
• Support the preparation of commercial presentations and performance summaries.
• Track agreed sales actions, deadlines, and outstanding deliverables.
• Highlight missing information, discrepancies, and overdue follow-ups to the relevant team members.
• Support the Cluster Commercial Director and sales leaders with accurate information for meetings and reviews.

Sales Materials & Marketing Coordination

• Assist with preparing and updating hotel fact sheets, sales presentations, proposals, and approved commercial collateral.
• Coordinate with Marketing to obtain current brand assets, imagery, and promotional materials.
• Help ensure that sales documents reflect the correct property information, positioning, and brand standards.
• Support the preparation of materials for sales calls, client presentations, trade events, and industry activities.
• Assist in coordinating the distribution and organisation of approved sales collateral.
• Keep shared sales resources organised and up to date.

Cluster & Cross-Department Coordination

• Coordinate with Revenue, Reservations, Marketing, Finance, and hotel operations to obtain information required by the commercial team.
• Support communication between the two properties to facilitate consistent processes and information sharing.
• Follow up on outstanding internal requests and agreed action points.
• Assist with coordinating commercial meetings, training sessions, and team activities.
• Support the implementation of administrative procedures and shared working practices across the cluster.
• Maintain a collaborative approach while respecting each property's individual requirements and priorities.

Kimpton Sevn Dubai – Pre-Opening Support

• Assist with preparing and organising pre-opening sales documentation and commercial resources.
• Support the development and maintenance of prospect and target account databases.
• Coordinate sales presentations, property information packs, and approved launch materials.
• Help track pre-opening sales activities, meetings, and commercial milestones.
• Assist with organising site inspections and familiarisation visits as the property prepares to open.
• Support the commercial team in maintaining clear records of pre-opening activities and follow-up actions.
• Help ensure the sales function is administratively prepared to support the hotel's launch.

InterContinental Residences Dubai Business Bay – Ongoing Support

• Maintain up-to-date sales documentation and account records.
• Support existing sales activities, client engagement, and business development initiatives.
• Assist with tracking account activity, sales enquiries, and follow-up commitments.
• Coordinate client visits and commercial appointments.
• Help maintain accurate reporting and consistent administrative support for the established operation.

Quality, Confidentiality & Professional Standards

• Maintain high standards of accuracy, presentation, and attention to detail.
• Handle client, company, and commercial information with discretion.
• Follow applicable data protection requirements and internal policies.
• Ensure records and documents are managed in accordance with approved procedures.
• Identify opportunities to improve administrative efficiency and information management.
• Maintain a professional, service-oriented approach in all interactions.

What Success Looks Like

• Reliable and effective administrative support for the cluster commercial team.
• Accurate, organised, and up-to-date client and sales records.
• Timely preparation of reports, proposals, presentations, and commercial documents.
• Prompt follow-up and clear tracking of enquiries and agreed actions.
• Smooth coordination of client appointments, property visits, and sales activities.
• Well-organised sales materials and commercial resources across both properties.
• Strong collaboration between Sales and other hotel departments.
• Effective administrative support for Kimpton Sevn Dubai's pre-opening activities.
• Consistent support for ongoing commercial activities at InterContinental Residences Dubai Business Bay.
• Improved team efficiency through attention to detail, proactive communication, and dependable follow-through.

Success is when the commercial team has the right information, the right support, and the confidence to focus on building business and relationships.

Who This Role Is Perfect For

• An organised and proactive professional who enjoys supporting a busy commercial team.
• Someone with experience in sales coordination, sales administration, hotel operations, or a related hospitality role.
• A strong communicator who is comfortable working with different departments and external clients.
• A detail-oriented individual who takes pride in accurate documentation and well-presented work.
• Someone who can manage competing priorities and meet deadlines.
• A confident user of Microsoft Office, particularly Excel, Word, and PowerPoint.
• Someone comfortable maintaining databases, tracking information, and preparing reports.
• A collaborative team player who takes ownership of tasks and follows through on commitments.
• A professional who adapts well to changing priorities and evolving business requirements.
• Someone excited by the opportunity to support both an established hotel and a new hotel opening.

What We Need From You

Education

• Diploma or degree in Hospitality Management, Business Administration, Sales, or a related field preferred.
• Relevant administrative, customer service, or commercial training is an advantage.

Experience

• Previous experience in sales coordination, sales administration, hospitality, or a similar support role preferred.
• Experience within a hotel or hospitality environment is an advantage.
• Strong working knowledge of Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Experience maintaining databases, preparing reports, and managing business documentation.
• Familiarity with CRM systems, hotel sales systems, or other commercial platforms is beneficial.
• Strong written and verbal communication skills in English.
• Experience supporting multiple stakeholders or properties is an advantage.
• Exposure to hotel pre-opening activities would be beneficial.

Personal Attributes

• Highly organised, dependable, and detail-oriented.
• Professional, approachable, and service-minded.
• Proactive in identifying what needs to be done.
• Strong communicator with excellent follow-up skills.
• Comfortable managing multiple tasks and deadlines.
• Discreet when handling confidential information.
• Positive, flexible, and willing to learn.
• Collaborative and comfortable working across departments.
• Accountable for the accuracy and quality of their work.
• Naturally curious about the commercial side of hospitality.

What You Can Expect from Us

At InterContinental Residences Dubai Business Bay and Kimpton Sevn Dubai, part of IHG Hotels & Resorts, we believe our success begins with our people.

We invest in you through competitive compensation, global travel privileges, and meaningful career growth opportunities within one of the world's most respected hospitality groups.

We are proud to be an equal opportunity employer. We are committed to providing fair and inclusive employment opportunities to all colleagues and applicants, in accordance with applicable law.

Through our myWellbeing framework, we actively support the physical, mental, and emotional wellbeing of our teams — because when our people are supported and thriving, they create exceptional experiences for our guests and each other.

A Culture of Connection, Craft & Care

At InterContinental Residences Dubai Business Bay and Kimpton Sevn Dubai, we are united by a culture built on connection, craft, and care.

Connection is at the heart of how we work — how we collaborate as colleagues, engage with our clients, and build relationships that last.

Craft defines our approach to hospitality. We take pride in the details, the discipline, and the consistency that make every interaction professional and every process dependable.

Care is what brings it all to life. We care about our guests, our clients, our colleagues, and the communities we are part of. It is reflected in every interaction, every gesture, and every decision we make.

Together, these values create a workplace where people feel supported, empowered, and inspired to deliver hospitality at its very best.

Ready to Make Every Opportunity Count?

If you are someone who takes pride in keeping things organised, supporting others, and making a meaningful contribution behind the scenes, we would love to hear from you.

Join us and become part of a commercial team supporting two distinctive hospitality experiences in Dubai — helping connect people, information, and opportunities as we continue to grow.

Because great commercial results are built by great teams, supported by people who care about getting the details right.