Director – Master Data Management

The Director – Master Data Management will lead the Finance GBS master data capability from Hyderabad. The role is accountable for setting the strategic direction, governance framework, operating model, control environment and data quality agenda for Finance GBS master data while staying aligned to overall Enterprise MDM strategy. The Director will partner with global process owners, tower leads, Finance leadership, IT, compliance and audit teams to improve master data accuracy, strengthen controls, reduce downstream process issues and enable scalable service delivery across Finance GBS.

Education / Experience / Expertise 

• Master’s degree in accounting or related field required.

• Data governance, ERP, Six Sigma, PMP or master data management certifications are preferred.

• Experience in global manufacturing, technology, services, or complex multinational environments preferred.

MDM and Finance Expertise

• 18+ years of experience across master data management, Finance operations, GBS/shared services or data governance.

• Deep understanding of Finance master data and its impact on PTP, OTC, RTR, financial controls and operational performance.

• Strong knowledge of MDM governance, data quality, ERP-enabled workflows, internal controls and audit requirements.

Global Operations and Transformation

• Proven experience leading a global MDM function across multiple regions, business units and ERP environments.

• Experience designing or transforming an MDM operating model, including capability setup, offshore transition and management of in-house and outsourced delivery.

• Demonstrated ability to drive standardization, technology enablement and sustainable process improvement at scale.

Business and Stakeholder Leadership

• Strong business acumen, with the ability to translate master data issues into operational, financial, control and customer impact.

• Proven ability to align and influence senior Finance, Operations, IT, Compliance and Audit stakeholders in a global matrix organization.

• Ability to simplify complex issues, establish clear priorities and communicate effectively with executive leadership.

People and Organizational Leadership

• Proven experience building and leading high-performing teams, developing leaders and establishing clear accountability.

• Strong track record of managing performance, building functional capability and creating succession depth.

• Executive presence and the ability to lead through ambiguity, organizational change and competing priorities.

MDM Strategy and Governance

• Own the Finance GBS master data strategy, roadmap and operating model, covering both in-house and outsourced delivery.
• Establish global policies, standards, controls, ownership and decision rights for Finance master data.
• Provide governance across master data domains, regions and systems, including prioritization, escalation and exception management.
• Align MDM priorities with Finance GBS objectives, global process owners and business requirements.

Global MDM Operations and Service Delivery

• Lead the Hyderabad MDM organization and oversee end-to-end master data operations across customer, vendor, material and other applicable Finance data domains.
• Manage both in-house and outsourced delivery through clear accountabilities, service levels, operating routines and performance expectations.
• Ensure consistent execution of master data creation, maintenance, validation and deactivation in accordance with policies, controls and service expectations.
• Build and develop the MDM team, including organization structure, role clarity, capability development, performance management and succession coverage.
• Drive standardization of request intake, approvals, documentation and exception handling across regions and systems.

Data Quality, Controls and Technology Enablement

• Own the Finance GBS master data quality and control agenda, including KPIs, monitoring, issue remediation and audit readiness.
• Ensure master data processes comply with internal controls, segregation of duties, regulatory requirements and data governance standards.
• Partner with process owners and IT to address root causes of data issues and strengthen ERP workflows, validation rules, integrations and system controls.
• Represent Finance GBS MDM requirements in ERP changes, system enhancements and broader technology initiatives.

Transformation and Capability Building

• Own the MDM improvement roadmap, including process simplification, automation, workflow enhancement, data cleansing and duplicate reduction.
• Use performance data and stakeholder feedback to improve service quality, productivity and control effectiveness.
• Strengthen functional capability through training, documentation, knowledge management and adoption of consistent MDM practices.
• Partner with Finance GBS transformation teams to connect master data improvements with broader process performance and value delivery.