MUFG

Global bank offering diversified financial services

Finance Operations Manager

TreasuryConfirmed live in the last 24 hours

Full-timeHong KongNo salary listedIn-person

About the Job

Requirements

At least 10 years of experience in finance operations, treasury operations, payments, cash management, reconciliations, fund administration, pensions, insurance, asset management, or banking operations.
Demonstrated experience leading operational teams in a regulated financial services environment.
Strong understanding of payment processing, banking platforms, reconciliations, and operational controls.
Experience working with SWIFT, electronic banking platforms, and financial systems.
Solid understanding of risk management, audit, and governance requirements.
Strong analytical, problem-solving, and stakeholder management skills.
Excellent communication skills and the ability to engage effectively across all levels of the organisation.
Ability to work in a fast-paced environment and manage competing priorities effectively.

Responsibilities

Oversee the Finance Operations Team to ensure alignment with the company’s mission, strategy, and objectives.
Enhance standardisation of business processes to drive operational performance.
Regularly review work practices and procedures to identify opportunities to improve quality or productivity.
Lead projects that provide value-added services and operational streamlining to the MUFG Group, supporting retention of existing profitable business and profitable growth of the client portfolio.
Oversee day-to-day payment processing, settlement activities, cash management, and bank reconciliation functions.
Ensure all transactions are processed accurately, completely, and within agreed service standards.
Review and approve transactions through banking platforms in accordance with delegated authorities.
Monitor operational KPIs, service levels, and exception reporting to ensure effective operational performance.
Investigate, resolve, and escalate operational issues, risks, and incidents in a timely manner.
Maintain strong relationships with banking partners, custodians, and other external service providers.
Collaborate with internal stakeholders, including Fund Operations, Financial Reporting, and Business Support teams, to support client requirements and operational initiatives.
Identify opportunities to streamline processes, strengthen controls, and improve operational efficiency.
Lead or participate in projects involving system enhancements, process automation, and operational change initiatives.
Support implementation of new business requirements and regulatory changes affecting finance operations processes.
Promote standardisation and best practices across the Finance Operations function.
Ensure all activities comply with internal policies, regulatory requirements, and risk management standards.
Maintain a strong control framework over payment processing and reconciliation activities.
Support internal and external audits and ensure timely remediation of identified issues.
Review and approve procedural documentation to ensure it remains current and compliant.
Escalate material operational risks and control issues to senior management as appropriate.

Desired Qualifications

Preferably at least 4 years of experience with people management.

Overview

The Finance Operations Manager is responsible for leading the Payments and Bank Reconciliation functions within MUFG Retirement Solutions Hong Kong. The role ensures the timely, accurate and controlled execution of payment processing, cash management, bank reconciliations and related finance operations activities supporting pension and retirement services clients.

The incumbent will lead a team of finance operations professionals, drive operational excellence, maintain a strong control environment, and work closely with internal and external stakeholders to support business objectives and client service delivery.

Key Accountabilities and main responsibilities

Strategic Focus

Oversee the Finance Operations Team to ensure alignment with the company’s mission, strategy, and objective
Enhance standardisation of business processes to drive operational performance
Regularly review work practices/procedures to identify opportunities to improve quality or productivity
Lead projects which provide a value added service and operational streamlining to the MUFG Group which facilitate retention of existing profitable business and profitable growth of the client portfolio

Operational Management

Oversee day-to-day payment processing, settlement activities, cash management and bank reconciliation functions.
Ensure all transactions are processed accurately, completely and within agreed service standards.
Review and approve transactions through banking platforms in accordance with delegated authorities.
Monitor operational KPIs, service levels and exception reporting to ensure effective operational performance.
Investigate, resolve and escalate operational issues, risks and incidents in a timely manner.
Maintain strong relationships with banking partners, custodians and other external service providers.
Collaborate with internal stakeholders including Fund Operations, Financial Reporting and Business Support teams to support client requirements and operational initiatives

People Leadership

Identify opportunities to streamline processes, strengthen controls and improve operational efficiency.
Lead or participate in projects involving system enhancements, process automation and operational change initiatives.
Support implementation of new business requirements and regulatory changes impacting finance operations processes.
Promote standardisation and best practices across the Finance Operations function.

Governance & Risk

Ensure all activities are conducted in accordance with internal policies, regulatory requirements and risk management standards.
Maintain a strong control framework over payment processing and reconciliation activities.
Support internal and external audits and ensure timely remediation of identified issues.
Review and approve procedural documentation to ensure it remains current and compliant.
Escalate material operational risks and control issues to senior management as appropriate.

Experience & Personal Attributes

10+ years of experience in finance operations, treasury operations, payments, cash management, reconciliations, fund administration, pensions, insurance, asset management or banking operations.
Preferably at least 4 years of experience with people management
Demonstrated experience leading operational teams in a regulated financial services environment.
Strong understanding of payment processing, banking platforms, reconciliations and operational controls.
Experience working with SWIFT, electronic banking platforms and financial systems.
Solid understanding of risk management, audit and governance requirements.
Strong analytical, problem-solving and stakeholder management skills.
Excellent communication skills with the ability to engage effectively across all levels of the organisation.
Ability to work in a fast-paced environment and manage competing priorities effectively.

About the Company

MUFG

Global bank offering diversified financial services

MUFG is a major global financial group that provides a wide range of banking and financial services, including commercial and trust banking, securities, credit cards, and asset management. Its products are delivered through a network of domestic and international banks, digital platforms, and financial advisers, offering loans, deposits, payments, investment services, and asset management. MUFG stands out due to its size and scale as one of the world’s largest financial groups, its diversified offerings across banking and securities, and its strong international presence (notably expanding in the U.S. after investing in Morgan Stanley in 2008). Its goal is to support economic growth worldwide by expanding its global footprint and promoting sustainable finance.

Company size: 10,001+
Company stage: IPO
Headquarters: Tokyo, Japan
Founded: 2006

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