Studio Sales and Guest Service Specialist

Chapter Aesthetic Studio in Tonawanda, NY is looking for a warm, driven Studio Sales & Guest Experience Specialist to be the heart of our guest experience. You’ll be the first smile guests see and the trusted guide who helps them find the right path to looking and feeling their best.

This is far more than a front desk role. You’ll blend hospitality, consultative sales, and studio operations to build real relationships, deliver a premium experience, and help guests start (and stay on) personalized treatment plans, all while driving growth for the studio.

Job Type: Full-Time
Hourly Rate: Starting hourly rate $18+ based on experience with incentive structure increasing earning potential

Why You’ll Love Chapter

• A people-first culture built on delivering confidence through personalized care
• Training and development that grows with you, from day one and beyond
• A modern, uplifting studio with a tight-knit, collaborative team
• Employee discounts on services and retail products
• Room to grow, with leadership opportunities across our expanding studio network

What You’ll Do

• Welcome every guest with warmth, professionalism, and genuine enthusiasm
• Lead consultations to understand guest goals and support personalized treatment recommendations
• Educate guests on services, memberships, packages, retail products, and financing options
• Drive studio performance through membership and package sales, rebooking, and guest retention
• Follow up through calls, texts, and emails to build loyalty and turn interest into appointments
• Run the front desk: scheduling, check-in/check-out, phones, and payment processing
• Partner with clinical providers and studio leadership to keep the guest experience seamless
• Keep accurate guest records in our scheduling and CRM systems
• Support studio events, promotions, and local marketing efforts
• Help keep the studio clean, organized, and guest-ready

What You Bring

• 1-3+ years in sales, hospitality, retail, aesthetics, fitness, or another guest-facing setting
• Strong relationship-building and consultative sales skills
• A friendly, outgoing personality with excellent communication skills
• Comfort with scheduling systems, CRM platforms, and POS software
• Organization and adaptability in a fast-paced environment
• High school diploma or equivalent
• Flexible availability, including evenings and weekends

About Chapter Aesthetic Studio

Chapter Aesthetic Studio is a premier aesthetic care provider where medical expertise meets modern beauty. As part of TAG – The Aspen Group, we’re redefining the guest experience by making confidence accessible, care personalized, and results remarkable.

TAG - The Aspen Group was built on the simple idea of bringing better healthcare to more people. The independent healthcare practices TAG supports, operate more than 1,300 locations in 45 states through its six consumer healthcare brands: Aspen Dental®, ClearChoice Dental Implant Centers®, WellNow Urgent Care®, Chapter Aesthetic Studio, and AZPetVet. Combined, the practices serve more than 35,000 patients a day and more than 8 million patients each year. TAG is headquartered at 800 W. Fulton Market in Chicago.  For more information, visit teamtag.com.    

TAG-The Aspen Group, its affiliates, related companies and supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Hourly Rate: Starting hourly rate $18+ based on experience with incentive structure increasing earning potential