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Full-Time

Customer Success Manager

Posted on 6/27/2024

Integral Ad Science

Integral Ad Science

1,001-5,000 employees

Media measurement and optimization platform

Data & Analytics

Junior, Mid

London, UK

Category
Customer Experience
Customer Success
Customer Success & Support
Strategic Account Management
Sales & Account Management
Required Skills
Salesforce
Marketing
Data Analysis
PowerPoint/Keynote/Slides
Requirements
  • 2-4 years experience in ad tech
  • Fluency in English
  • Business proficiency in German is a plus
  • Strong analytical skills
  • Understanding of online advertising and marketing industry
  • Ability to effectively communicate with clients
  • Enthusiasm to work in a fast-paced environment
  • Exceptional organizational skills
  • Experience with Microsoft PowerPoint, Word, Excel
  • Experience working in Salesforce, Gainsight, GAM, GCM is a plus
Responsibilities
  • Understand the digital advertising ecosystem
  • Build understanding of IAS products and processes
  • Oversee client health and onboarding
  • Prepare reporting and data analysis
  • Develop trusted advisor relationships with clients
  • Assist with critical publisher requests
  • Identify and drive upsell opportunities
  • Conduct regular business reviews with clients
  • Track customer engagements via internal systems
  • Collaborate with internal teams
  • Keep up to date with publisher product enhancements
  • Adhere to IAS values

Integral Ad Science provides a media measurement and optimization platform with technologies for verifying viewability and invalid traffic on social media, as well as measuring brand suitability for CTV, enhancing campaign effectiveness, and ensuring brand safety.

Company Stage

IPO

Total Funding

$276.1M

Headquarters

New York, New York

Founded

2009

Growth & Insights
Headcount

6 month growth

1%

1 year growth

4%

2 year growth

9%

Benefits

Healthcare: Comprehensive health insurance

Flexible PTO: Take what you need, when you need it

Retirement: 401k match in the US, country-specific pension plans

Parental leave: Full maternity and paternity leave

Community: Volunteer opportunities

Celebrating team players: Peer-nominated awards

Meals and snacks: Stocked kitchens to fuel your day

Team events: Frequent happy hours, parties and outings