Customer Operations Coordinator

Location: Sunbury-on-Thames (Relocating to Weybridge in near future)
Hours: Monday-Friday (8.30-17:00)

What you will do

Join our team as a Dispatcher / Planner and become an important part of our installation team.

You'll help coordinate engineer appointments, support customers throughout their journey, and work with colleagues to ensure everything runs as smoothly as possible. No two days are the same, making it a great role for someone who enjoys being organised, working collaboratively, and making a difference behind the scenes. Full training and support will be provided to help you succeed in the role.

What we look for
 

Must haves:

• A positive and approachable individual who enjoys building relationships with others
• Organised, proactive, and willing to communicate with customers and colleagues by phone, email, and other channels as required.
• A proactive attitude with a willingness to learn
• Enthusiastic, adaptable, and able to work well as part of a team
  

Nice to haves:

• Experience working in an office-based environment
• Previous experience coordinating tasks or managing competing priorities
• Confidence using Microsoft Office and other computer systems
• Experience working in a fast-paced team environment
• An interest in problem-solving and process improvement

What we offer

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave plus Bank Holidays
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits: Pension plan (up to 7% employer match)Life assuranceEmployee assistance programReferral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
  

How you will do it

• Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.
• Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.
• Coordinate customer visits from start to finish - confirming details, planning ahead, and keeping everything on track.
• Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.
• Work with the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job.

About Johnson Controls
 

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

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