Quality Assurance Analyst 2

American Equity Investment Life Insurance Company is a leading provider of annuity solutions designed to help clients protect and grow retirement income. Part of Brookfield Wealth Solutions, we partner with more than 40,000 financial professionals and help fund over half a million retirements nationwide. Recognized by Newsweek as one of America’s Most Trustworthy Companies and named a Top Workplace in Iowa, American Equity fosters a collaborative and purpose-driven culture where employees are empowered to ignite their passion and help shape the future of financial services.

Headquartered in Des Moines, Iowa, with satellite offices in New York, NY, American Equity provides opportunities for employees to support work across the enterprise, including our sister company, American National, headquartered in Houston, Texas.

GENERAL PURPOSE OF THE JOB:   

The Quality Assurance Analyst (QA) II plans and conducts a wide range of quality control tests and analysis to ensure all application products and services meet organizational standards and end-user requirements. This includes performing test planning, test design and test execution. In addition to QA responsibilities, the Analyst also executes various administration and support items.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Engages in several areas of software testing: Manual functional testing, manual regression testing, and executing previously automated tests.
• Analyzes requirements and communicates to QA Manager and project team members any issues found in them.
• Writes Test Cases and documents test case traceability to requirements, utilizing a Test Case Management tool such as qTest.
• Researches problems reported in production application, and communicates results with appropriate parties for resolution.
• Finds and files bugs.
• Uses available test data and creates new test data when needed.
• Assists the QA project lead in creation of test strategy, test plans, and project reports as needed
• Works as QA project lead on low to medium complexity projects.
• Delivers assignments with high quality, readability, and timely delivery.
• Creates QA estimations, Test Strategy, and Project Closure documents.
• Creates and communicates the Daily Status Report for active projects
• Proactively identifies test issues and formulates strategies to mitigate schedule impact
• Creates tasks for offshore team according to test plan and daily changes.
• Participates in automation framework creation.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

Direct Reports: 0

General Description of Indirect Reports (2 and 3-downs):  0

EDUCATION AND/OR EXPERIENCE:  

• Bachelor's degree in Business or Finance or related field of study; plus related industry experience; or equivalent combination of education and/or experience.
• Insurance Industry experience working with annuity principles and products along with related federal and state laws.

CERTIFICATES, LICENSES, PROFESSIONAL DESIGNATIONS: N/A 

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong customer service orientation.
• Effective verbal and written communication skills with the ability to effectively present information and respond to questions.
• Mathematical skills and strong attention to detail.
• Ability to analyze and synthesize complex information.
• Proficient in the use of Microsoft applications and other software such as LifePRO.
• Good business acumen with the ability to understand business implications of work.
• Ability to work effectively in team environment.
• Knowledge of software development life cycle and basic QE processes.
• Knowledge of typical QA tools such as Test Case and Defect Management tools.
• Uses available test data and creates new test data.
• Familiar with the basics of AEL's applications and typical policy and agent lifecycle.
• Drive to learn newer QA techniques, processes, and tools.
• Possesses strong understanding of QE test process.
• Understands AEL's application landscape and key integrations and policy and agent lifecycles.
• Maintains the regression test suite for the assigned AEL applications.
• Exhibits proficiency in one specialized testing skillset, such as:

       - Browser and Mobile Compatibility

       - Device Testing

       - IVR

       - Salesforce

       - FAST

       - Production Parallel testing

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This description covers the major purpose and essential functions of the job.  It is not intended to give all details or a step-by-step account of the way each task is to be performed.  Employees may receive other job-related instructions and be required to perform other job-related work requested by their manager.  All requirements are subject to possible modification to provide reasonable accommodation to qualified individuals with disabilities.

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