Full-Time
Federal Government CTO
Posted on 10/21/2025
ServiceNow
10,001+ employees
Cloud-based digital workflow and automation platform
No salary listed
Canberra, Australia
Hybrid
National travel as required.
 Business & Strategy (2) |
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- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 10+ years’ experience as a technology officer or in a senior technology leadership role in Government preferred or working with Government.
- Deep understanding of the Australian Federal Government ecosystem, including APS culture, procurement models, and policy cycles.
- Strong executive presence with the ability to leverage influence without authority.
- Proven experience building and scaling outcomes through partner ecosystems and driving impact.
- Comfortable operating autonomously in a matrixed, fast-moving environment.
- National travel as required.
- Act as a trusted advisor to senior government leaders, shaping conversations around digital transformation, platform strategy, and modern government operations.
- Represent ServiceNow at industry forums, roundtables, and policy discussions, elevating our position as a strategic partner to government.
- Help strategically define and influence Federal digital transformation narratives where ServiceNow and our partners play a leading role.
- Build and sustain deep, multi-tiered relationships across assigned Federal customers—from delivery and IT leaders through to CIO, CTO, and senior executive levels.
- Provide strategic guidance aligned to agency priorities, policy cycles, and whole-of-government initiatives.
- Be a trusted escalation point and strategic sounding board for complex, high-profile government engagements.
- Identify, onboard, and grow strategic partnerships across systems integrators, local consultancies, and specialist public sector providers.
- Design and execute joint go-to-market motions aligned to Federal priorities and ServiceNow differentiation.
- Influence partner sales, delivery, and capability investment to support shared success and long-term growth.
- Serve as the central point of coordination across Sales, Alliances, Inspire Value, Marketing, Solution Consulting, Legal, and Government Affairs.
- Ensure Federal GTM strategy is clearly understood, aligned, and executed across teams.
- Focus partners and internal teams on where we can differentiate, add value, and win together in Federal Government.
- Lead regular internal and partner account reviews, pipeline health checks, and co-sell activities.
- Support public sector compliance requirements, procurement frameworks, and joint business planning.
- Bring structure, rhythm, and clarity to complex, multi-party Federal engagements.
ServiceNow provides a cloud-based digital workflow platform that helps large organizations automate and streamline operations across IT, customer service, HR, security, and other business areas. Its Now Platform hosts a suite of applications via a SaaS model, where customers subscribe to access, update, and receive support and optional consulting services. The platform works by offering configurable workflows and automation across multiple business processes, enabling integration with existing systems and data, with regular updates delivered as part of the subscription. This approach differentiates ServiceNow from competitors through its enterprise-grade, cross-domain workflow platform, strong integration capabilities, and emphasis on a unified experience across IT and business operations. The company’s goal is to help customers modernize operations, reduce costs, and improve service delivery and experiences for employees and customers through automated digital workflows.
Company Size
10,001+
Company Stage
IPO
Headquarters
Santa Clara, California
Founded
2004
Your Connections
People at ServiceNow who can refer or advise you
Simplify's Take
What believers are saying
- Agentic workflows shift from chat to systems that gather data and make decisions.
- Otto enables ServiceNow to sell a more integrated front door for enterprise AI.
- Cross-sell paths open for department-specific AI specialists beyond single-function tools.
- Action Fabric makes ServiceNow a key integration point for ecosystem AI partners.
- Native metadata management strengthens value for customers with fragmented enterprise data.
- AI agents expand into employee onboarding, support triage, and issue resolution use cases.
What critics are saying
- Unauthenticated flaws leak tickets, credentials, and records; high impact in 6–12 months.
- CVE-2026-0542 enables remote code execution; very high impact in 12–24 months.
- Misconfigured Scripted REST resources bypass authentication across tenants; high impact in 6–12 months.
- Bundled AI/security with IBM, Experian, Wipro, and Aria widens blast radius for failures.
- MosaicLeaks benchmark exposes data leakage, causing buyers to reject unsafe deployments.
- AI monetization growth stalls if agents raise governance burden without clear ROI.
What makes ServiceNow unique
- ServiceNow runs agentic AI within governed workflows, not outside enterprise control.
- Otto unifies AI experience by routing work across departments and systems.
- Action Fabric exposes actions to external AI agents while preserving governance.
- Autonomous Data Governance adds native metadata management and real-time policy enforcement.
- The platform centralizes logs, controls, and permissions around automated work.
- ServiceNow spans IT, CRM, employee services, and security in its Autonomous Workforce.
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Benefits
Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↓ -1%2 year growth
↑ 0%Qlik and ServiceNow join forces to strengthen ai-driven enterprise workflows. As part of this initiative, Qlik has made a strategic tie-up with ServiceNow to facilitate the inclusion of trusted enterprise context within AI-based workflows that help enterprises make quick decisions. With this tie-up, Qlik intends to narrow the gap that exists between insights obtained from data and workflows through the use of ServiceNow's Workflow Data Fabric and Qlik's analytics, integration, and artificial intelligence offerings. Through this partnership, enterprises will be able to augment their automated workflows and AI agents with context to allow systems to detect patterns, insights, and recommended courses of action. The collaboration would be especially relevant for those organizations seeking to integrate AI on an organizational level through automation since it will allow making automation-based decisions using reliable and enterprise-class data and not limited to certain data pools. As the analytics solution provider, Qlik aims to help automate and speed up decisions made in various areas, such as IT support, customer services, and other operations by bringing analytics closer to operations. This means that contextual AI would become the next step for enterprises.
TrustCloud has launched a native application in the ServiceNow Store, offering continuous control monitoring for enterprise governance, risk and compliance customers. The application syncs validated control signals with ServiceNow IRM, SecOps and CMDB, integrating security and risk operations. The solution addresses limitations of point-in-time manual GRC workflows by enabling continuous testing across applications, infrastructure and vendors at enterprise scale. TrustCloud's AI-native agents analyse structured and unstructured data from cloud and on-premises environments, automating technical, documentation and process control testing. Early customers report significant improvements: one pharmaceutical company increased application assessment throughput from 20 to 200–300 apps annually with the same resources. The application is available now through the ServiceNow Store, following ServiceNow's strategic investment in TrustCloud in 2025.
ServiceNow has reorganised its pricing around three levels of AI capability, embedding artificial intelligence across its entire product strategy. Customers can now choose between Assistive AI, Task Automation and Full Role Automation based on their AI maturity. The company introduced Build Agent SDK, allowing developers to create ServiceNow applications from any coding environment, including GitHub Copilot and Cursor. Senior vice president John Aisien called it "a real game changer" for expanding the developer base. ServiceNow also launched Context Engine, infrastructure for enterprise AI that learns from user behaviour, and the Enterprise Service Management Suite for mid-sized companies. The suite includes an AI-powered implementation agent that compresses traditional six-month deployments to approximately 30 days. "AI is now infused in every package that we offer," Aisien said.
Qlik has partnered with ServiceNow to integrate trusted enterprise data into AI-powered workflows and decision-making processes. The collaboration combines ServiceNow's Workflow Data Fabric with Qlik's analytics engine to deliver richer context from ERP, CRM, supply chain and other enterprise systems. The partnership introduces Qlik metadata collectors for ServiceNow Data Catalog, improving data discovery, lineage visibility and governance. Qlik's analytics engine will send insights directly into ServiceNow workflows and AI agents, enabling better decision-making through cross-system relationships and operational context. The announcement was made at Qlik Connect 2026 in Florida. Qlik, used by 75% of Fortune 500 companies, aims to help enterprises scale AI responsibly whilst maintaining data governance and control across operations.
Salesforce and ServiceNow are clashing over the future of IT service management, with Salesforce CEO Mark Benioff claiming his six-month-old Agentforce IT Service has won five customers from ServiceNow. ServiceNow CEO Bill McDermott disputed the claim, saying four remain customers and one represented just $42,000 in revenue against ServiceNow's $13.2 billion annual total. ServiceNow controls 40 per cent of the ITSM market with 8,600 customers, whilst Salesforce's product has 200 signups. However, analysts suggest this isn't a direct competition. ServiceNow emphasises control and orchestration with 22 years of workflow expertise, whilst Salesforce targets engagement through tools like Slack, meeting users where they work. Salesforce sees opportunity in the broader $50 billion market, particularly amongst midmarket and SMB customers where it already has relationships through CRM and cloud platforms.